SimpleM
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Braintree crashing to desktop
What the subject says. I have not been able to get past scanning plugins. Says has stopped and kicks me out. I have done all the things as usual, reboot, shut off any background progs. It has yet to boot and operate since the update.
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Wookiee
Rrrrugh arah-ah-woof?
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Re: Braintree crashing to desktop
2015/03/05 13:47:59
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Any chance of some more system details Rob to help troubleshoot your problems. Sound card, Driver mode, CPU OS that sort of thing. Thanks.
Life is not about waiting for the storm to pass, it's about learning to dance in the rain.
Karma has a way of finding its own way home.
Primary, i7 8700K 16Gigs Ram, 3x500gb SSD's 2TB Backup HHD Saffire Pro 40. Win 10 64Bit Secondary i7 4790K, 32GB Ram, 500Gb SSD OS/Prog's, 1TB Audio, 1TB Samples HHD AudioBox USB, Win 10 64Bit CbB, Adam's A7x's - Event 20/20's, Arturia V6, Korg Digital Legacy, Softube Modular, Arturia Keylab-88, USB-MidiSport 8x8
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SimpleM
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Re: Braintree crashing to desktop
2015/03/05 13:55:20
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S/C: Beringher X32 running ASIO drivers via firewire. (stable for two years prior)
MB: Dell 0D883F
CPU: Xeon E5520 all cores running between 40-50 degrees.
16 GB DDR 3
239 GB Spare space on OS drive.
Win 7 64 bit.
Again, NEVER had a CTD out of X3, super stable system, only one prior problem with Platinum that was connected to a known bug that was supposed to be fixed with the update.
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Wookiee
Rrrrugh arah-ah-woof?
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Re: Braintree crashing to desktop
2015/03/05 13:58:48
(permalink)
I assume, dangerous I know, that you are opening an existing project?
Have you tried start Platinum and just letting the scan run without trying to open a project.
Try that and monitor how the scan runs and try and watch if a particular object in the scan causes the crash.
Life is not about waiting for the storm to pass, it's about learning to dance in the rain.
Karma has a way of finding its own way home.
Primary, i7 8700K 16Gigs Ram, 3x500gb SSD's 2TB Backup HHD Saffire Pro 40. Win 10 64Bit Secondary i7 4790K, 32GB Ram, 500Gb SSD OS/Prog's, 1TB Audio, 1TB Samples HHD AudioBox USB, Win 10 64Bit CbB, Adam's A7x's - Event 20/20's, Arturia V6, Korg Digital Legacy, Softube Modular, Arturia Keylab-88, USB-MidiSport 8x8
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Beepster
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Re: Braintree crashing to desktop
2015/03/05 14:03:28
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I am not going to even attempt troubleshooting this but do you have a restore point from before installing? As a last resort if this can't be solved I would say revert to that restore point and reinstall using the offline method (and perhaps even redownload the exe's to make sure the dl's weren't corrupted. Use a download manager for that or a browser with a built in dl manager like Firefox).
I'm sure the other, smarter than me, fellows can help you avoid that PITA.
Good luck.
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SimpleM
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Re: Braintree crashing to desktop
2015/03/05 14:03:52
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Not even getting that far. Hitting cancel on the popup but it is crashing before I can do that. It is like it is not loading correctly.
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Wookiee
Rrrrugh arah-ah-woof?
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Re: Braintree crashing to desktop
2015/03/05 14:06:19
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Try opening in safe mode.
Life is not about waiting for the storm to pass, it's about learning to dance in the rain.
Karma has a way of finding its own way home.
Primary, i7 8700K 16Gigs Ram, 3x500gb SSD's 2TB Backup HHD Saffire Pro 40. Win 10 64Bit Secondary i7 4790K, 32GB Ram, 500Gb SSD OS/Prog's, 1TB Audio, 1TB Samples HHD AudioBox USB, Win 10 64Bit CbB, Adam's A7x's - Event 20/20's, Arturia V6, Korg Digital Legacy, Softube Modular, Arturia Keylab-88, USB-MidiSport 8x8
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SimpleM
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Re: Braintree crashing to desktop
2015/03/05 14:07:27
(permalink)
I did have 2 "yellow lights" and two "Reds" in Command Center for updates/installs but they were extras, not core programs. Platinum shows green when not expanded.
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SimpleM
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Re: Braintree crashing to desktop
2015/03/05 14:09:04
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Will do Wookie. I am going ahead and updating/installing the extra features Anderton/tutorail-help files befopre I try again.
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SimpleM
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Re: Braintree crashing to desktop
2015/03/05 14:19:16
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I have a screen cap of the error message but how do I insert it into the forum?
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SimpleM
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Re: Braintree crashing to desktop
2015/03/05 14:20:44
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Some times it gives me the error report screen, sometimes just the "Sonar will exit" screen.
I also can find no way to run in safe mode, just as admin. No joy there either.
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Wookiee
Rrrrugh arah-ah-woof?
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Re: Braintree crashing to desktop
2015/03/05 14:21:36
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SimpleM
I have a screen cap of the error message but how do I insert it into the forum?
You need to use a picture sharing platform like flicker then use the insert picture gadget and paste the link in there.
Life is not about waiting for the storm to pass, it's about learning to dance in the rain.
Karma has a way of finding its own way home.
Primary, i7 8700K 16Gigs Ram, 3x500gb SSD's 2TB Backup HHD Saffire Pro 40. Win 10 64Bit Secondary i7 4790K, 32GB Ram, 500Gb SSD OS/Prog's, 1TB Audio, 1TB Samples HHD AudioBox USB, Win 10 64Bit CbB, Adam's A7x's - Event 20/20's, Arturia V6, Korg Digital Legacy, Softube Modular, Arturia Keylab-88, USB-MidiSport 8x8
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Beepster
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Re: Braintree crashing to desktop
2015/03/05 14:21:37
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You'd need to upload it to an image host like imageshack or photobucket then copy the link into the image linking thingie in the comment box here. It's the button on the bottom right of the quick reply.
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SimpleM
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Re: Braintree crashing to desktop
2015/03/05 14:24:27
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Great, just what I need another account...  Evidently there is no flickr joy either...
post edited by SimpleM - 2015/03/05 14:35:58
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Wookiee
Rrrrugh arah-ah-woof?
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Re: Braintree crashing to desktop
2015/03/05 14:32:20
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SimpleM
Great, just what I need another account...
Tis the way of the internet unfortunately Cake just do not have the server space to store all the pictures that would be uploaded.
Life is not about waiting for the storm to pass, it's about learning to dance in the rain.
Karma has a way of finding its own way home.
Primary, i7 8700K 16Gigs Ram, 3x500gb SSD's 2TB Backup HHD Saffire Pro 40. Win 10 64Bit Secondary i7 4790K, 32GB Ram, 500Gb SSD OS/Prog's, 1TB Audio, 1TB Samples HHD AudioBox USB, Win 10 64Bit CbB, Adam's A7x's - Event 20/20's, Arturia V6, Korg Digital Legacy, Softube Modular, Arturia Keylab-88, USB-MidiSport 8x8
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Paul P
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Re: Braintree crashing to desktop
2015/03/05 14:32:26
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SimpleM
I also can find no way to run in safe mode, just as admin. No joy there either.
Safe mode is only for opening projects. You do that by pressing SHIFT while selecting the project. You're not getting this far, so it won't be useful for the time being. So Platinum was working fine before Braintree ?
Sonar Platinum [2017.10], Win7U x64 sp1, Xeon E5-1620 3.6 GHz, Asus P9X79WS, 16 GB ECC, 128gb SSD, HD7950, Mackie Blackjack
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SimpleM
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Re: Braintree crashing to desktop
2015/03/05 14:45:49
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☄ Helpfulby kevo 2015/03/05 23:03:46
I guess I am in wait on Cakewalk mode.
I wonder if they will pro-rate the time I lose not being able to use their program and reduce my monthly subscription accordingly.
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scook
Forum Host
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Re: Braintree crashing to desktop
2015/03/05 15:12:06
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SimpleM
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Re: Braintree crashing to desktop
2015/03/05 15:16:48
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Well, I rolled back one update and it booted, but then gave me a message saying not authenticated and would revert to demo mode in 9 days.
So I re-updated thinking maybe the original update was somehow corrupted.
Same crash.
I agree scook, a call is in order.
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Oblivious
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Re: Braintree crashing to desktop
2015/03/05 22:25:52
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I'm getting the same thing, I'm pretty sure it began since braintree update, opening sonar directly... gets to the Quick Start, one or two seconds later.... crash!,
I've sent a couple of Problem reports, meanwhile.... waiting, waiting...
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Noel Borthwick [Cakewalk]
Cakewalk Staff
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Re: Braintree crashing to desktop
2015/03/05 22:55:30
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SimpleM
Well, I rolled back one update and it booted, but then gave me a message saying not authenticated and would revert to demo mode in 9 days.
So I re-updated thinking maybe the original update was somehow corrupted.
Same crash.
I agree scook, a call is in order.
That's your problem... You have an account issue most likely due to cancelling and then reactivating membership. Call support and they will fix it for you. Regarding the crash an update for that will be released shortly.
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SimpleM
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Re: Braintree crashing to desktop
2015/03/07 09:30:34
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Noel Borthwick [Cakewalk]
SimpleM
Well, I rolled back one update and it booted, but then gave me a message saying not authenticated and would revert to demo mode in 9 days.
So I re-updated thinking maybe the original update was somehow corrupted.
Same crash.
I agree scook, a call is in order.
That's your problem... You have an account issue most likely due to cancelling and then reactivating membership.
Call support and they will fix it for you. Regarding the crash an update for that will be released shortly.
No cancellation I am aware of here. I did the monthly set to recur and unless my bank has blocked the payment for some unknown reason... I have to admit, the ability to stay with the latest build is enticing so that sold me on the monthly plan as I can sell the wife on the $15 monthly plan fairly easily as compared to a couple of hundred in a lump the old way. That said, I have yet to find anything in Platinum that I can't live without as compared to X3 but the hassles are quickly becoming just that.
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lfm
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Re: Braintree crashing to desktop
2015/03/07 10:10:08
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So did you do the update yesterday that fix the crash thingy?
Like Noel suggested.
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Oblivious
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Re: Braintree crashing to desktop
2015/03/07 21:35:15
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the update fixed the problem for me...  . thanks.
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SimpleM
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Re: Braintree crashing to desktop
2015/03/08 00:05:50
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lfm
So did you do the update yesterday that fix the crash thingy?
Like Noel suggested.
Crash gone but not able to activate.
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