USB Keyboard Dies

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konradh
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2015/03/07 17:37:23 (permalink)

USB Keyboard Dies

If I unplug a USB keyboard, I can't just plug it back it: it won't work unless I completely reboot my PC (and Sonar).  (I don't do this on purpose—sometimes the plug just pulls out.)
 
What's worse, if I even change a USB drive in another port, it makes my USB keyboard stop working and I have to reboot my PC (and Sonar).
 
Why is this and is there a fix?  This is extremely annoying as it takes a long time to reboot the PC, restart Sonar, and reload the project.

Konrad
Current album and more: http://www.themightykonrad.com/

Sonar X1d Producer. V-Studio 700. PC: Intel i7 CPU 3.07GHz, 12 GB RAM. Win 7 64-bit. RealGuitar, RealStrat, RealLPC, Ivory II, Vienna Symphonic, Hollywood Strings, Electr6ity, Acoustic Legends, FabFour, Scarbee Rick/J-Bass/P-Bass, Kontakt 5. NI Session Guitar. Boldersounds, Noisefirm. EZ Drummer 2. EZ Mix. Melodyne Assist. Guitar Rig 4. Tyros 2, JV-1080, Kurzweil PC2R, TC Helicon VoiceWorks+. Rode NT2a, EV RE20. Presonus Eureka.  Rokit 6s. 
#1

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    gustabo
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    Re: USB Keyboard Dies 2015/03/07 17:38:29 (permalink)
    Do you have USB power management turned off?


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    #2
    gtgarner
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    Re: USB Keyboard Dies 2015/03/07 18:24:42 (permalink)
    Sounds like a PC problem not a Cakewalk problem.
     
    Try and see if another PC keeps the Keyboard alive when unplugging and re-plugging.
    #3
    Brando
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    Re: USB Keyboard Dies 2015/03/07 18:48:14 (permalink)
    Two possible fixes:
    1) PS2 keyboard (usb to ps/2 adapter)
    2) enable Legacy USB support in bios

    Edit- Just clued in you are talking about a usb midi device not a qwerty keyboard. ( duh). In which case I would change 1, above to use a conventional midi interface. I have the same issue with my usb musical keyboards, but I can disconnect and reconnect my midi interface devices with no problem. In one case I power the device with usb to avoid another wall wart but communicate via 5 pin midi.
    post edited by Brando - 2015/03/07 21:03:51

    Brando
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    #4
    Splat
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    Re: USB Keyboard Dies 2015/03/07 22:39:21 (permalink)
    One for the hardware forums....

    Sell by date at 9000 posts. Do not feed.
    @48/24 & 128 buffers latency is 367 with offset of 38.

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    #5
    Brando
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    Re: USB Keyboard Dies 2015/03/08 12:33:17 (permalink)
    I don't see this as primarily a hardware issue Alex. Windows seems to govern USB ports in a certain way which in turn affects how SONAR behaves when a USB device is unplugged. As I noted above, MIDI (5 pin DIN) devices don't seem to be affected and can be plugged in or disconnected/reconnected without this issue - at least those I have used here. FWIW this is into my Audiobox 1818 VSL MIDI ports, and into my Cakewalk UM -3G's (both of which, curiously, are USB devices themselves - which leads me to think that maybe Cakewalk could improve something in the way Cakewalk checks/rechecks for USB devices if one doesn't immediately show up in a project.)

    Brando
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    #6
    BobF
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    Re: USB Keyboard Dies 2015/03/08 12:40:39 (permalink)
    A pleasant side effect of using a wireless keyboard/mouse is that turning them off/on doesn't bother anything running.  I'm sure this is because the bluetooth doodad stays plugged into its USB port and keeps that subsystem happy. 
     
    It's also cool that one less USB port is being used by the pair.
     
    The only downside I've experienced is flaky behavior when the batteries run low.  Checking and keeping fresh batteries in them makes it all quite painless.  For me anyway.
     
     

    Bob  --
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    #7
    JonD
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    Re: USB Keyboard Dies 2015/03/08 13:24:33 (permalink)

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    #8
    Splat
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    Re: USB Keyboard Dies 2015/03/08 13:41:35 (permalink)
    Brando
    I don't see this as primarily a hardware issue Alex. Windows seems to govern USB ports in a certain way which in turn affects how SONAR behaves when a USB device is unplugged. As I noted above, MIDI (5 pin DIN) devices don't seem to be affected and can be plugged in or disconnected/reconnected without this issue - at least those I have used here. FWIW this is into my Audiobox 1818 VSL MIDI ports, and into my Cakewalk UM -3G's (both of which, curiously, are USB devices themselves - which leads me to think that maybe Cakewalk could improve something in the way Cakewalk checks/rechecks for USB devices if one doesn't immediately show up in a project.)




    Regardless sorry not a Sonar issue. Sonar does not stop keyboards from working :)
    Window HAL and related drivers is responsible, or the hardware itself (= hardware forums).
    The giveaway is where the OP states "it won't work unless I completely reboot my PC", it's HAL.
     
    USB with midi/audio devices are a completely separate matter.
     

    Ta.

    Sell by date at 9000 posts. Do not feed.
    @48/24 & 128 buffers latency is 367 with offset of 38.

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    #9
    konradh
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    Re: USB Keyboard Dies 2015/03/08 14:54:04 (permalink)
    Thanks for all the thoughts.

    Konrad
    Current album and more: http://www.themightykonrad.com/

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    #10
    bz2838
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    Re: USB Keyboard Dies 2015/03/08 15:27:17 (permalink)
    could it be a battery that needs replaced?

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    Brando
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    Re: USB Keyboard Dies 2015/03/08 15:41:29 (permalink)
    konradh
    Thanks for all the thoughts.


    Konradh - is this a MIDI keyboard or a PC/qwerty keyboard?

    Brando
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    #12
    konradh
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    Re: USB Keyboard Dies 2015/03/08 16:06:25 (permalink)
    Sorry for my lack of clarity.  This is a music/MIDI keyboard.  Specifically, the problem is with an M-Audio Key Rig 49, although my little Akai LPK25 has the same issue.
     
    The PC is a Sweetwater Creation Station, custom built for Sonar/audio work.

    Konrad
    Current album and more: http://www.themightykonrad.com/

    Sonar X1d Producer. V-Studio 700. PC: Intel i7 CPU 3.07GHz, 12 GB RAM. Win 7 64-bit. RealGuitar, RealStrat, RealLPC, Ivory II, Vienna Symphonic, Hollywood Strings, Electr6ity, Acoustic Legends, FabFour, Scarbee Rick/J-Bass/P-Bass, Kontakt 5. NI Session Guitar. Boldersounds, Noisefirm. EZ Drummer 2. EZ Mix. Melodyne Assist. Guitar Rig 4. Tyros 2, JV-1080, Kurzweil PC2R, TC Helicon VoiceWorks+. Rode NT2a, EV RE20. Presonus Eureka.  Rokit 6s. 
    #13
    Splat
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    Re: USB Keyboard Dies 2015/03/08 16:34:00 (permalink)
    Now this makes more sense!!!!!!! Sorry...
    Still likely to be drivers/firmware/environmental - will look up.

    Sell by date at 9000 posts. Do not feed.
    @48/24 & 128 buffers latency is 367 with offset of 38.

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    dubdisciple
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    Re: USB Keyboard Dies 2015/03/08 16:34:53 (permalink)
    I used to run into this issue a lot.  For some reason it only seemed to affect Sonar. What used to work for me is to click on Preferences and click on "apply" button without actually changing anything. This seemed to get Sonar to see controller again.
     
    This thread is a good example of why hosts should wait some before moving threads on the assumption it is a hardware issue. If the OP is under the impression it is a software issue, it stands to reason that others may look here first as well. This would be a non-issue if search worked better. 
     
     
    #15
    Splat
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    Re: USB Keyboard Dies 2015/03/08 16:40:49 (permalink)
    Here is my advise.
    1) Run Windows update several times inc optional updates.
    2) Go to your computer manufacturer website () and update your BIOS.
    3) Assuming you are running Intel, update your drivers (inc chipset) here:
    http://www.intel.com/p/en_US/support/detect?iid=dc_iduu
     
    4) Check for latest drivers and firmware here for mAudio, could not find anything for AKAI:
    http://uk.m-audio.com/support/drivers
     
    Thanks
     

    Sell by date at 9000 posts. Do not feed.
    @48/24 & 128 buffers latency is 367 with offset of 38.

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    Splat
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    Re: USB Keyboard Dies 2015/03/08 16:44:46 (permalink)
    dubdisciple
    This thread is a good example of why hosts should wait some before moving threads on the assumption it is a hardware issue. If the OP is under the impression it is a software issue, it stands to reason that others may look here first as well. This would be a non-issue if search worked better. 
     


    @Dub sorry disagree we can only go on what the OP is saying whether it is right or wrong. We/they are unable to mind read, if a thread is still in the wrong forums it can still be moved again if necessary. I still believe this isn't actually a Sonar issue as the OP says he needs to reboot (that's straight away shows it's most likely a hardware/device driver problem), but now the thread has got so large it probably doesn't matter any more. Anything before #13 is now irrelevant it seems.
    post edited by Splat - 2015/03/08 16:55:17

    Sell by date at 9000 posts. Do not feed.
    @48/24 & 128 buffers latency is 367 with offset of 38.

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    rivers88
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    Re: USB Keyboard Dies 2015/03/08 16:46:30 (permalink)
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    dubdisciple
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    Re: USB Keyboard Dies 2015/03/08 16:55:14 (permalink)
    Splat
    dubdisciple
    This thread is a good example of why hosts should wait some before moving threads on the assumption it is a hardware issue. If the OP is under the impression it is a software issue, it stands to reason that others may look here first as well. This would be a non-issue if search worked better. 
     


    @Dub sorry disagree we can only go on what the OP is saying whether it is right or wrong. We/they are unable to mind read, if a thread is still in the wrong forums it can still be moved again if necessary. I still believe this isn't actually a Sonar issue as the OP says he needs to reboot (that's straight away shows it's most likely a hardware problem), but now the thread has got so large it probably doesn't matter any more. Anything before #13 is now irrelevant it seems.




     
    I get that, but you are right..you are not mind readers. Sometimes the initial post does not give the whole story. It's not going to break the internet to pause before making a determination when it is not 100% certain. If it gets moved to hardware after 30 minutes rather than within minutes, it might be clearer to all exactly why it was moved rather than feeling the host rushed to play judge and jury based on personal opinion ( even if that hunch was right). It's  not a big deal in the big picture, but it may save hosts some work and help improve perception of hosts as not being so trigger happy.
    #19
    Splat
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    Re: USB Keyboard Dies 2015/03/08 17:27:59 (permalink)
    I get the point ... however..
     
    Well somebody made a comment straight away, and I made the comment 5 hours later... nothing happened anyway. The problem with waiting is that it can cause even more disruption, the longer you wait the more eyeballs are on it, which means often you get the most the complaints moaning about what happened (that if it gets moved)... leading to more conflict and more boring debates about nothing (in this case nothing has happened).. Also a host setting a timer on every thread really isn't best use of their time, they shouldn't be expected to look after the forums like a woman mothering a child. If mistakes are made they can always be corrected.

    Anyways never mind :) On with the topic.

    Sell by date at 9000 posts. Do not feed.
    @48/24 & 128 buffers latency is 367 with offset of 38.

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    #20
    konradh
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    Re: USB Keyboard Dies 2015/03/08 17:53:51 (permalink)
    I had no idea I would create such an emotional response.
     
    Actually, Sweetwater has been aware of this issue for a couple of years and cannot decide where the problem lies.
     
    I have been living with it for quite a while, so I suppose I shall continue.
     
    By the way, I understand moving threads that are clearly in the wrong forum.  Sometimes it isn't clear and hopefully that's not a big deal.
     
    Thanks.

    Konrad
    Current album and more: http://www.themightykonrad.com/

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    #21
    teego
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    Re: USB Keyboard Dies 2015/03/08 18:02:34 (permalink)
    By chance are you syncing the  keyboard to Sonar or vice versa. I have had 5 pin midi do things like this when song position pointers or midi clock are communicating and something gets unplugged or disrupted.

    Computer: Intel core2 quad q8400 @2.66ghz, 4 gb memory,64 bit Windows 7 Focusrite Saffire Pro 24, Sonar Platinum Ipswich and Update 1
     
    #22
    jshep0102
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    Re: USB Keyboard Dies 2015/03/08 18:03:03 (permalink)
    I suffer the same thing with my Keystation Pro 88. Tried a lot of things. I think MAudio drivers are the culprit.

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    #23
    dubdisciple
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    Re: USB Keyboard Dies 2015/03/08 18:04:05 (permalink)
    I don't think it got emotional. Alex seemed to be very repectfully disagreeing. I think the nature of text sometimes makes the perceived tone of completely innocent dialogue seem more than what it is. I sometimes forget that words typed with no malice can be easily percived that way.  The important thing is hopefully some of the suggestions will hopefully help.
    #24
    dubdisciple
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    Re: USB Keyboard Dies 2015/03/08 18:05:11 (permalink)
    teego
    By chance are you syncing the  keyboard to Sonar or vice versa. I have had 5 pin midi do things like this when song position pointers or midi clock are communicating and something gets unplugged or disrupted.


    I do occasionally  have issues with m-audio drivers. I use my m-audio keyboard less and seem to have less of these issues.
    #25
    rivers88
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    Re: USB Keyboard Dies 2015/03/08 18:06:03 (permalink)
    Check for ghost USB devices...
     
    http://forum.cakewalk.com/FindPost/3188337
    #26
    Splat
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    Re: USB Keyboard Dies 2015/03/08 18:16:24 (permalink)
    dubdisciple
    I don't think it got emotional. Alex seemed to be very repectfully disagreeing. I think the nature of text sometimes makes the perceived tone of completely innocent dialogue seem more than what it is. I sometimes forget that words typed with no malice can be easily percived that way.  The important thing is hopefully some of the suggestions will hopefully help.



    Agreed Nope Dub and I are good friends here for sure. I fully respect what he has to say as well.
    Cheers..

    Sell by date at 9000 posts. Do not feed.
    @48/24 & 128 buffers latency is 367 with offset of 38.

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    #27
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