Registration shamozzle. "Deleted by mudgel" (Fixed but don't know what Cakewalk did)

That sucks.... I'm about to do this also, as I now have the money.... hmmmmm... keep us posted please!
 

Just a thought Mike. Have you tried uninstalling and removing the registry entries then re-installing?
 
I wonder if the serial numbers etc are different for the full paid up version i.e. the CW system thinks it's the original (now expired) install when in reality it is completely different.

Man, I am sorry to read about this. I hope it gets worked out quickly. The communication and CCC need a bit of work still. Is Platinum still in demo mode? I manually installed everything, so my CCC has one green (Platinum only) and everything else is red, so it is not very "system aware," but I guess is all over the "expiration date." The CCC needs a grace period like any other financial billing, I guess.
 
As far as X3, you can open projects but lose new features in older versions. Something to consider would be to open that project in X3 and immediately save it with a new name. You will then be able to track and do a good portion of editing even there.
 
Pulling it back into Platinum I would do the same thing (first save with a new name). I have not used Platinum enough to know what presets can be saved in one project/assigned in another (best option), but you can also open the tracking project side-by-side with the template and manually move data (a bit messier).

Hi Mike,
 
Your account should be fixed now - I apologize for the headache. Simply closing and re-opening SONAR should fix it for you. I'll put up an FAQ today to clarify all these issues.
 
I must have missed it in your message - if SONAR was saying 2015 then that is a red flag. 

mudgel
The CCC still shows red lights for all the products I've installed except Sonar. Boy CCC needs some work. I'm for sure not going to install all that again just to show green lights when I've already done that once.

 
This happened because you logged out of C3. The current version keeps a local log of what it installed, when you log out that cache is erased. We're going to move this to the registry in the next update so that won't happen anymore.
 

 
Glad I can use Platinum again but not happy. This little problem inconvenienced a group of my clients who I was lucky enough to contact and cancel before they travelled the 2.5 hours to get here, cost me a full nights work (and some as yet undetermined compensation for having to cancel with little notice) and gave Sonar a big black eye?

I was hoping those extra 3 months I tacked on would would help ease the punch. Sorry again for the troubles.

This sounds like a nightmare situation. I'm honestly trying not to feel uneasy about Sonar's new activation method but this kind of thing is exactly what was worrying many people when Sonar switched to a "phone home" deal. I realize that this is quite a specific situation but it is still gnawing at me. What if I don't use my laptop for a while and then go on location to record?

Hi Willy, is the status lights something that is in the works? I am not sure if this should go in the feature requests. I manually installed everything last week due to posts I have seen, but going forward can easily lose track of what is new this way.

Hi mudgel...

Sorry to hear all the troubke this has caused you but I'm glad it's getting straightened out and Willy's adding some months to your registration is a very nice gesture...

I hope your clients take this in stride... Personally I would simply have used x3e as I don't typically have any problems bringing a project forward into a newer release, but I totally understand

Here's hoping you have a great session when it's re-scheduled!

Keni

I don't use iLok but I have a tiny USB dongle with various licenses that I keep in my wallet. By far I prefer it to "phone home" solutions. There are always risks with any kind of copy protection. It sucks, but when push comes to shove I'd rather have as much personal control over my licenses as I can, seeing as it's MY ass and MY livelihood on the line. For CW it's "support issue number xxxx", for Mudgel it's loss of income and credibility. It would be good for CW to remember they cater to professionals as well as hobbyists.

declan

Willy Jones [Cakewalk] 
 I think we mentioned this somewhere else as well, but if you're in a situation where you will be without internet or you prefer to keep your DAW offline, the annual route is the best option. SONAR doesn't need to phone home after the first activation (online or offline) because it will know that you own a perpetual, unlocked license and you can install updates at your pace when you know you can be authorize.
 
I'd like to think our solution is even more flexible for location recording - would sure suck to lose that ilok when you're traveling . . . .

You "think we mentioned this somewhere else"?  Ok, when and where?  I read for 3 days (like many) 'til my eyes gave out trying to decide what to do when this new membership program was announced.
 
And nice sarcasm with that last line Willy.
 
Mike, I'm so sorry this has happened to you and I am very disturbed by this.

Thanks for coming to my defence but I don't really think Willy was being sarcastic, he's a good bloke and I wouldn't put that on him at all.

That's the problem, in Demo Mode you can't save anything.
Yes of course. I would never act deceptively. Not personally nor professionally I've told the guys the truth that's why I said when Sonar gets a black eye (in my hands) I get one too.

The deal was we were to work last night starting at about 8:00pm as they had about 2.5 hours travel, stay overnight and work all the next day before heading back home. I was in the studio mid afternoon making preparations for the session ahead and that's when I discovered that Sonar was in demo mode. Being in Australia there was no way to get help at that time of day so I posted on the forum and sent a PM to Willy along with filing out a support ticket with as much detail as I could provide.

Next step look at using X3e but too much of the project had already been done in Platinum to go back to a previous version only to go back to Platinum again. I had used a lot of Mix Recall and Vocal sync that I didn't want to damage or lose in some way.
Decide to cancel in consultation with client. I couldn't with any certainty say that the problem would be sorted out by the morning so we agreed to wait till the issue was fully resolved and reschedule. I've had occassion in the recent past where email responses have been far from quick with Cakewalk. As it turns out at 8:00 am I recieved a pointless email from tech support telling me to do the things that I'd told tech support I'd already done, fortunately Willy had left a post in this thread letting me know that I should be OK and without having to do anything at my end, Sonar was working properly. That's why I included that the problem was sort of fixed but I don't know what had to be done. Funnily, neither did tech support.
Contact client and have rescheduled for next week. They were impressed that support was so quick to get onto the problem so it was like putting a bit of makeup on the black eye. As these guys work shifts and scheduling their respective jobs to make this time available is quite a feat not to mention the 5 hours travel round trip, I've offered them a free 1 day tracking session once this project is finished and paid for. They are more than happy with my offer and has allowed us to put this behind us and work forward. Deep breath.
So if a project always has to have a problem, please let this be it and I can go sailing smoothly ahead.

Yeah...thx mudgel.  After thinking about it, I saw no need to offer that kind of advice and didn't want to take the risk of it being misunderstood.
(basically what I edited out was the suggestion letting Sonar take the "black eye" and just let the clients know what's going on.  Seems mudgel is one step ahead of what I said as well)

It was fine within four hours... I'm sure this is going to be automated soon...