JohnrC
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Cannot Install Platinum
Fine installing on desktop PC but no luck on this HP Envy with Win 8.1.
Problem is an onslaught of error messages while installing "SONAR Platinum". (Melodyne, Rapture, etc. seem to have stuck.) such as:
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Error
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C:\Program Files\Cakewalk\Shared DXi\Groove Player\GroovePlayer.dll
Unable to register the DLL/OCX: RegSvr32 failed with exit code 0x3.
Click Retry to try again, Ignore to proceed anyway (not recommended), or Abort to cancel installation.
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Abort Retry Ignore
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I've tried in Safe Mode (some installers don't work in Safe Mode).
TIA for any assistance.
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Wookiee
Rrrrugh arah-ah-woof?
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Re: Cannot Install Platinum
2015/04/06 07:30:28
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Did you try running as admin?
Life is not about waiting for the storm to pass, it's about learning to dance in the rain.
Karma has a way of finding its own way home.
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JohnrC
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Re: Cannot Install Platinum
2015/04/06 10:11:30
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Yes. I tried running as administrator.
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Wookiee
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Re: Cannot Install Platinum
2015/04/06 13:05:01
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Hi John to quote from a MS support page MS Community
Error 3 means "path not found". It's because the DLL or OCX is missing, or a dependency is missing. Most likely, the setup program was unable to write one of the files. This can be caused by having a file in use, or insufficient Windows permissions.
Make sure nothing else is running when you try again.
Life is not about waiting for the storm to pass, it's about learning to dance in the rain.
Karma has a way of finding its own way home.
Primary, i7 8700K 16Gigs Ram, 3x500gb SSD's 2TB Backup HHD Saffire Pro 40. Win 10 64Bit Secondary i7 4790K, 32GB Ram, 500Gb SSD OS/Prog's, 1TB Audio, 1TB Samples HHD AudioBox USB, Win 10 64Bit CbB, Adam's A7x's - Event 20/20's, Arturia V6, Korg Digital Legacy, Softube Modular, Arturia Keylab-88, USB-MidiSport 8x8
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JohnrC
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Re: Cannot Install Platinum
2015/04/06 20:52:11
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The latest err msg (and the first that pops up in installation attempts now) is about "Stretch.ax". Search shows that this is either a virus or a time/pitch stretch component... the latter would make sense. Anyone know for sure?
Here's what it says:
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Error
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C:\Program Files\Cakewalk\SONAR Platinum\Stretch.ax
Unable to register the DLL/OCX: RegSvr32 failed with exit code 0x3.
Click Retry to try again, Ignore to proceed anyway (not recommended), or Abort to cancel installation.
---------------------------
Abort Retry Ignore
---------------------------
Assuming that this is a legit part of SONAR, I'm also assuming that it's a dll that can't be registered. I tried (through CMD) to use RegSvr32. But that ain't working.
Any thoughts?
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Cactus Music
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Re: Cannot Install Platinum
2015/04/07 00:08:45
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If it was a DVD install I'd say you had a scratch b:)
So I would try re downloading the files first. It's seems you must have missing code. Also Sonar often requires that your Windows 8.1 is 100% up to date etc. There is something to do with CC+ that is sometimes missing.
If your using CC try a manual download. That's what I did. Then you follow the instructions for offline install. It's easy.
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ChristopherM
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Re: Cannot Install Platinum
2015/04/07 03:47:28
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Stretch.ax is a component of Sonar. IIRC it's a relatively ancient bit of Directshow code.
I don't quite know why I am saying this, but is your issue something to do with 64-bit versus 32-bit?
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Lord Tim
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Re: Cannot Install Platinum
2015/04/07 04:11:30
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This sounds an awful lot like an overly aggressive antivirus program removing or blocking things as its installing.
Try temporarily disabling it and begin the install again.
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JohnrC
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Re: Cannot Install Platinum
2015/04/07 11:06:05
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ChristopherM
I don't quite know why I am saying this, but is your issue something to do with 64-bit versus 32-bit?
I dunno, Christopher. The OS is certainly 64 bit. Thank you for your time.
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JohnrC
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Re: Cannot Install Platinum
2015/04/07 11:08:25
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Lord Tim
This sounds an awful lot like an overly aggressive antivirus program removing or blocking things as its installing.
Try temporarily disabling it and begin the install again.
The antivirus is Windows Defender and I uncheck/disable that till it's a furious red... so it must be off. I thought disabling stuff in msconfig would stop whatever was grabbing at it. But it didn't. And Safe Mode doesn't help as some installation components work in Safe Mode. Thank you.
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JohnrC
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Re: Cannot Install Platinum
2015/04/07 11:13:53
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Thanks Cactus Music. I'll give that manual installation a whirl.
I'm only able to ensure all Windows updates are applied. No idea how to check for C+ or other missing OS files. I can't even tell from these error messages what the prob is. RegSvr32 is supposed to initialize OCS or DLL's. But Stretch.ax is neither judging by the extension.
And on and on...
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robert_e_bone
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Re: Cannot Install Platinum
2015/04/07 11:41:13
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By chance is Windows completely up to date with maintenance? If not, I suggest applying all outstanding required/recommended maintenance.
Bob Bone
Wisdom is a giant accumulation of "DOH!" Sonar: Platinum (x64), X3 (x64) Audio Interfaces: AudioBox 1818VSL, Steinberg UR-22 Computers: 1) i7-2600 k, 32 GB RAM, Windows 8.1 Pro x64 & 2) AMD A-10 7850 32 GB RAM Windows 10 Pro x64 Soft Synths: NI Komplete 8 Ultimate, Arturia V Collection, many others MIDI Controllers: M-Audio Axiom Pro 61, Keystation 88es Settings: 24-Bit, Sample Rate 48k, ASIO Buffer Size 128, Total Round Trip Latency 9.7 ms
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JohnrC
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Re: Cannot Install Platinum
2015/04/07 13:10:21
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Hi Bob. Yes, Windows is always up to date here.
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JohnrC
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Re: Cannot Install Platinum
2015/04/07 13:11:46
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Sorry, Cactus Music, where does one download the files for a manual installation?
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Wookiee
Rrrrugh arah-ah-woof?
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Re: Cannot Install Platinum
2015/04/07 13:36:21
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JohnrC
Sorry, Cactus Music, where does one download the files for a manual installation?
Your store account
Life is not about waiting for the storm to pass, it's about learning to dance in the rain.
Karma has a way of finding its own way home.
Primary, i7 8700K 16Gigs Ram, 3x500gb SSD's 2TB Backup HHD Saffire Pro 40. Win 10 64Bit Secondary i7 4790K, 32GB Ram, 500Gb SSD OS/Prog's, 1TB Audio, 1TB Samples HHD AudioBox USB, Win 10 64Bit CbB, Adam's A7x's - Event 20/20's, Arturia V6, Korg Digital Legacy, Softube Modular, Arturia Keylab-88, USB-MidiSport 8x8
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mudgel
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Re: Cannot Install Platinum
2015/04/08 02:47:57
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If you've already tried installing through CCC then the files will be on your computer.
C:/Program Data/Cakewalk/Command centre/Downloads
Mike V. (MUDGEL) STUDIO: Win 10 Pro x64, SPlat & CbB x64, PC: ASUS Z370-A, INTEL i7 8700k, 32GIG DDR4 2400, OC 4.7Ghz. Storage: 7 TB SATA III, 750GiG SSD & Samsung 500 Gig 960 EVO NVMe M.2. Monitors: Adam A7X, JBL 10” Sub. Audio I/O & DSP Server: DIGIGRID IOS & IOX. Screen: Raven MTi + 43" HD 4K TV Monitor. Keyboard Controller: Native Instruments Komplete Kontrol S88.
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JohnrC
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Re: Cannot Install Platinum
2015/04/08 13:01:51
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Manual install caused same results (stretch.ax err msg) But it looks like I WAS able to manually install the 32bit version. So as ChritopherM alluded to it might be a missing or corrupt file or path in the 64bit world. No probs on the desktop.
::: Sigh :::
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