AnsweredLicense number missing for Addictive Drums 2 (after 5 months of Sonar X3 Producer purchase

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tfuto
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2015/04/21 03:20:19 (permalink)
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License number missing for Addictive Drums 2 (after 5 months of Sonar X3 Producer purchase

I purchased Sonar X3 Producer the 1st of December 2014, and yet have not received my license number for Addictive Drums 2, today being 21 of April 2015. One of the reasons I chose Producer was the included Addictive Drums 2.
 
Sales support says: They are "waiting for serial numbers", which just does not make sense. For 5 months??
 
Has anyone experienced this also? What should be my next step? Thanks.
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    scook
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    Re: License number missing for Addictive Drums 2 (after 5 months of Sonar X3 Producer purc 2015/04/21 13:19:02 (permalink) ☼ Best Answerby tfuto 2015/05/01 05:46:07
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    Occasionally Cakewalk runs out of serial numbers for third party products. This usually happens when a sale runs through a weekend. The problem is resolved within a few business days at most. If possible call customer support.
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    tfuto
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    Re: License number missing for Addictive Drums 2 (after 5 months of Sonar X3 Producer purc 2015/05/01 05:42:09 (permalink)
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    Thank you scook, this has eventually been resolved.
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