[Solved] Strange graphic/video issue when opening project

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WalkerTalker
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2015/05/13 00:50:09 (permalink)

[Solved] Strange graphic/video issue when opening project

I've just installed SONAR Artist, and I'm seeing a peculiar issue that seems to be graphics related.

When I first open a project it seems the screen is not fully 'populated' (for want of a better term). See the first screen grab. In particular, the transport bar is blank, and there's an extra vertical scroll bar on the right.

If I hit 'i' to toggle the Inspector view (see screen grab 2 below) the transport bar appears properly, and that doubled scroll bar on the right goes away.

Looks like a graphics glitch of some sort? I have upgraded to the most recent Nvidia drivers, and did some reading here about the need for Windows Aero. Made sure it is enabled.

Anybody experienced this?

I am seeing other graphics freezes and program crashes that I think are related to whatever is causing this.

Thanks.
post edited by WalkerTalker - 2015/06/01 22:06:00

SONAR Artist x64 | Windows 7 x64 | i5 8600K | 32 GB | Radeon R9 380X | RME Fireface 400
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    WalkerTalker
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    Re: Strange graphic/video issue when opening project 2015/05/27 08:49:50 (permalink)
    Going a bit further, playing around with a test file, I see some more strange graphics.

     
    I suspect this is something to do with the way SONAR interacts with the Windows graphics system. Parts of the screen are not painted or refreshed?
     
    Here's another:
     

     
    After a few minutes of this stuff, SONAR becomes unresponsive to mouse or keyboard, and freezes.
     
    SONAR is the only program with these issues.
     
    Any troubleshooting suggestions welcome.

    SONAR Artist x64 | Windows 7 x64 | i5 8600K | 32 GB | Radeon R9 380X | RME Fireface 400
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    CedricM
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    Re: Strange graphic/video issue when opening project 2015/05/27 10:48:17 (permalink)
    Hi,
     
    I haven't experienced it.
     
    There used to be an option "Use hardware acceleration" under Preferences / Customizations / Display but it isn't there anymore, at least in Sonar Platinum. You may want to contact support, maybe there is a hidden way to disable hardware acceleration.
     
    Other than that I can only recommend the ususal steps:
    - Update your graphics drivers
    - Check your disk: Right click it in Explorer / Properties / Tools / Check
    - Be sure there is enough space on the hard drive for pagefiles & co
    - Delete you temporary files: Windows Key + R, %tmp%, Ok, ctrl-a to select all files, shift-delete, Yes.
    NB: it is normal if not all files are deleted.
    NB2 Do this when all applications are closed
    post edited by CedricM - 2015/05/27 10:54:33
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    WalkerTalker
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    Re: Strange graphic/video issue when opening project 2015/06/01 21:59:29 (permalink)
    Thanks to Cakewalk Support, in the person of Josh Kipersztok, I've tracked down the cause of this problem.
     
    A freeware Windows Explorer add-on, FileBox Extender () was interfering with the graphics in SONAR.
     
    Uninstalled it, and all is well. Thanks to Josh and to CedricM for his suggestions.

    SONAR Artist x64 | Windows 7 x64 | i5 8600K | 32 GB | Radeon R9 380X | RME Fireface 400
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