Helpful Reply[Solved] Angry about support - my Sonar will go to demo tommorow

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Keith Albright [Cakewalk]
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Re: Angry about support - my Sonar will go to demo tommorow 2015/06/02 10:20:35 (permalink) ☄ Helpfulby LumenMedia 2015/06/02 10:53:41
The numbers in parenthesis are error codes.  In this case C3 encountered some sort of Web error.
But this would seem to require support's involvement since the issue you are having seems to be related to your account status.
I'll see what I can do to expedite this.
 
Keith

Keith
#31
pwalpwal
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Re: Angry about support - my Sonar will go to demo tommorow 2015/06/02 10:21:03 (permalink) ☄ Helpfulby LumenMedia 2015/06/02 10:55:01
try logging out & back in on the ccc? the "wrong" subscription may be being cached...

just a sec

#32
Tom Riggs
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Re: Angry about support - my Sonar will go to demo tommorow 2015/06/02 10:21:03 (permalink) ☄ Helpfulby LumenMedia 2015/06/02 10:53:28
My single copy does not have the .1 at the end. This sounds like it was introduced by the process of making the extra purchase.
 
 
Edit: Keith is on the case. How this gets resolved for you quickly.
post edited by Tom Riggs - 2015/06/02 10:28:45

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#33
Dean Capper
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Re: Angry about support - my Sonar will go to demo tommorow 2015/06/02 10:25:01 (permalink) ☄ Helpfulby LumenMedia 2015/06/02 10:53:23
Sorry about this. We're taking a look now, your SONAR will be authorized shortly.
#34
John
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Re: Angry about support - my Sonar will go to demo tommorow 2015/06/02 10:31:24 (permalink)
I don't care what others may say but CW seems to always come through. I don't know what the outcome will be but I do know it is in the very best of hands. 

Best
John
#35
Dean Capper
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Re: Angry about support - my Sonar will go to demo tommorow 2015/06/02 10:31:48 (permalink) ☄ Helpfulby superdan54 2015/06/02 10:40:11
This is now fixed. Please close and then re-open SONAR to authorize it.
#36
John
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Re: Angry about support - my Sonar will go to demo tommorow 2015/06/02 10:38:10 (permalink) ☄ Helpfulby LumenMedia 2015/06/02 10:53:09
See, what did I tell ya!!!!

Best
John
#37
LumenMedia
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Re: Angry about support - my Sonar will go to demo tommorow 2015/06/02 10:45:47 (permalink)
This is best news for last couple of days.
Dean Capper [Cakewalk]
Sorry about this. We're taking a look now, your SONAR will be authorized shortly.





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#38
LumenMedia
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Re: Angry about support - my Sonar will go to demo tommorow 2015/06/02 10:48:09 (permalink)
OMG, it works! Also numbers () changed. Thank you for saving my day and solving problem. 
Dean Capper [Cakewalk]
This is now fixed. Please close and then re-open SONAR to authorize it.





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#39
John
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Re: Angry about support - my Sonar will go to demo tommorow 2015/06/02 10:49:00 (permalink)
LumenMedia
This is best news for last couple of days.
Dean Capper [Cakewalk]
Sorry about this. We're taking a look now, your SONAR will be authorized shortly.






Its even better it should be fixed! 
 
I hope you see the forum as an asset that is here 24 7 to help. 

Best
John
#40
Anderton
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Re: Angry about support - my Sonar will go to demo tommorow 2015/06/02 11:00:01 (permalink)
From what I gather, it was a "corner case" involving a refunded order colliding with something else and the system being being confused by same. Apparently the odds of this happening are quite remote but obviously, it is possible. Thanks to Cakewalk for jumping on this!

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#41
Noel Borthwick [Cakewalk]
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Re: Angry about support - my Sonar will go to demo tommorow 2015/06/02 11:00:26 (permalink)
LumenMedia
OMG, it works! Also numbers () changed. Thank you for saving my day and solving problem. 
Dean Capper [Cakewalk]
This is now fixed. Please close and then re-open SONAR to authorize it.



 
Dean has a magic wand which comes in handy in situations like this :) 
The issue was apparently caused due to a communication issue with clever bridge, so the system got confused when you bought twice and cancelled one of them - thereby invalidating your serial number. Special case transactions like this have to be handled by a person since its not fully automated to handle duplicate purchases like what you did.
The good thing is the new system is fully connected so any reauthorizarion is immediately applied by SONAR as you noticed...

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#42
mudgel
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Re: Angry about support - my Sonar will go to demo tommorow 2015/06/02 11:05:02 (permalink)
LumenMedia
OMG, it works! Also numbers () changed. Thank you for saving my day and solving problem. 
Dean Capper [Cakewalk]
This is now fixed. Please close and then re-open SONAR to authorize it.






Leonid, glad it is all working for you now. Hope this reinforces to you that Cakewalk support can be very good. I don't however understand why your previous support interactions didn't solve this before it became a problem. It seems there's still quite a bit to sort out behind the scenes.

Mike V. (MUDGEL)

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#43
LumenMedia
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Re: Angry about support - my Sonar will go to demo tommorow 2015/06/02 11:09:52 (permalink)
Yep. Hope this issue will change something in all pipeline. :) And thank you for help. Except this case - Sonar is my favorite product for many years. 
Noel Borthwick [Cakewalk]
LumenMedia
OMG, it works! Also numbers () changed. Thank you for saving my day and solving problem. 
Dean Capper [Cakewalk]
This is now fixed. Please close and then re-open SONAR to authorize it.



 
Dean has a magic wand which comes in handy in situations like this :) 
The issue was apparently caused due to a communication issue with clever bridge, so the system got confused when you bought twice and cancelled one of them - thereby invalidating your serial number. Special case transactions like this have to be handled by a person since its not fully automated to handle duplicate purchases like what you did.
The good thing is the new system is fully connected so any reauthorizarion is immediately applied by SONAR as you noticed...





www.RoyaltyFreeCloud.com My system: Core i7 6700k, 32Gb DDR4, Gigabyte Gaming 5 motherboard, RME Babyface Pro, NVidia GTX750, Plextor m6s and more than 6 Tb of various HDD
#44
LumenMedia
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Re: Angry about support - my Sonar will go to demo tommorow 2015/06/02 11:14:11 (permalink) ☄ Helpfulby charlyg 2015/06/02 11:50:18
This time it was as fast as speed of light. Believe me, with many projects in a production row, Demo Alert message is real nightmare. 
mudgel
LumenMedia
OMG, it works! Also numbers () changed. Thank you for saving my day and solving problem. 
Dean Capper [Cakewalk]
This is now fixed. Please close and then re-open SONAR to authorize it.






Leonid, glad it is all working for you now. Hope this reinforces to you that Cakewalk support can be very good. I don't however understand why your previous support interactions didn't solve this before it became a problem. It seems there's still quite a bit to sort out behind the scenes.




www.RoyaltyFreeCloud.com My system: Core i7 6700k, 32Gb DDR4, Gigabyte Gaming 5 motherboard, RME Babyface Pro, NVidia GTX750, Plextor m6s and more than 6 Tb of various HDD
#45
charlyg
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Re: Angry about support - my Sonar will go to demo tommorow 2015/06/02 11:45:07 (permalink)
This is pretty cool stuff! What a tremendous group of folks, both CW, and users/hosts!

 
 
#46
bapu
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Re: Angry about support - my Sonar will go to demo tommorow 2015/06/02 11:49:53 (permalink)
See what happens when I don't get involved?
 
The system works.

My name is Ed. I Am still bapu though.
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#47
DRanck
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Re: Angry about support - my Sonar will go to demo tommorow 2015/06/02 12:30:35 (permalink) ☄ Helpfulby charlyg 2015/06/02 12:43:12
This one reason why I love Sonar - when someone needs help, the users on this forum are always ready to assist in any way they can. This is a great community.

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#48
LumenMedia
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Re: Angry about support - my Sonar will go to demo tommorow 2015/06/02 12:33:58 (permalink)
+1
DRanck
This one reason why I love Sonar - when someone needs help, the users on this forum are always ready to assist in any way they can. This is a great community.





www.RoyaltyFreeCloud.com My system: Core i7 6700k, 32Gb DDR4, Gigabyte Gaming 5 motherboard, RME Babyface Pro, NVidia GTX750, Plextor m6s and more than 6 Tb of various HDD
#49
Zargg
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Re: Angry about support - my Sonar will go to demo tommorow 2015/06/02 15:01:10 (permalink)
Glad it worked out for you These people are great Always a lending hand when you need it (thumbs up).

Ken Nilsen
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#50
stevec
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Re: Angry about support - my Sonar will go to demo tommorow 2015/06/03 15:23:01 (permalink)
bapu
See what happens when I don't get involved?
 
The system works.




 
I have to say, that is impressive.  
 


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#51
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