CCC DP, combined accounts, and no current DP serial number

DP installed fine. But CCC did not get updated.
 
It is still yellow and displays 1.5.5.13.
 
I found the D-Proinstall_1.5.5.14.exe in the download folder and installed again.
 
The CCC still shows .13.
 
So I open DP and it is requesting my registration code.  Maybe the problem.

So, I attempt to add the registration code but NO JOY.
 
So I go to my products in the store and find DP near the top. It has the same serial number but the registration code is deemed unworthy.
I check the date and the DP listed near the top is dated 2012, adjacent with the most recent items.
 
So, I scroll down a bit and find the DP dated 2014, that I purchased with X3.
 
I attempt to copy the serial number but cannot. I cannot change the number.
 
I am not going to run the CCC install again to download a 4 gig file that I already have on my computer.
 
How do I fix this?

And now I look at the products associated with this ID, which has never been used to purchase any CW products, not associated with any CW product and find a complete list of the products I have purchased using a different ID that has NEVER been connected.
 
This is disturbing.
 
So, not only does the CCC not put files where I want, somehow it has combined my accounts.
 
I am way unhappy. And am now sure the security issues I raised about the single login were real.

YouDontHasToCallMeJohnson
And now I look at the products associated with this ID, which has never been used to purchase any CW products, not associated with any CW product and find a complete list of the products I have purchased using a different ID that has NEVER been connected.
 
This is disturbing.
 
So, not only does the CCC not put files where I want, somehow it has combined my accounts.
 
I am way unhappy. And am now sure the security issues I raised about the single login were real.

Your YouDontHasToCallMeJohnson account does not have any product ownership associated with it. Can you help clear up what you're experiencing? It sounds like there's some confusion going on.

Can you PM me your user account name that has your product ownership associated with it so I can look up your account information?

I'm not sure how I can assist if we don't break down the specifics on a real simple level here.
 
When you say "register" are you referring to filling out the form at www.cakewalk.com/register ? It sounds like you tried doing this, but it shouldn't be necessary. When a product is registered to you, you never have to do it again. You do have to authorize your products with the given registration code however. Essentially you just need to match the Serial Number/Registration Code combination as shown in your My-Account Products list. I can see you have a few instances of Dimension Pro. I'd just try matching up the Registration Code with the displayed serial number when authorizing Dimension Pro. Again, make sure you're running SONAR as an administrator or it will reject the code. More information can be found here: http://www.cakewalk.com/S...using-the-correct-code
 
Cakewalk Command Center and our website both use the same login credentials, however logging in/out of one does not log you in/out of the other. They are separate applications. I can 100% assure you that your YouDontHasToCallMeJohnson does not have any product ownership. What I guess I'm confused about is where you are seeing your other account information. Can you help to clarify? Is it in Command Center?
 
 

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