Locked[Resolved] Sonar Foxbro hangs when creating a new folder in a save dialog on Win7x64

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mesayre
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2015/07/02 13:50:36 (permalink)
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[Resolved] Sonar Foxbro hangs when creating a new folder in a save dialog on Win7x64

Hey all,
 
When attempting to save an audio file, synth preset, or other file, Sonar will sometimes hang if you try to first create a new folder in the save dialog. Here's what I've learned so far:
 
Procedure 1:
I have tried many permutations of this (different save locations, different drives, running as admin) and this one is a consistent hang, every time, if the project file has not been saved.
  1. Create a new project
  2. Pull in some piece of audio from the browser
  3. Now file->export audio
  4. In the dialog box, try to create a new folder via right click or via the new folder icon. Sonar will hang.
 
 
Procedure 2:
This seems to occur even if the project has been saved. It is not 100% consistent. Iit will sometimes work under circumstances I haven't been able to pin down. But 
  1. Create new project
  2. Insert soft synth (I have tried Alchemy, Reaktor, Absynth, so far). It must be a synth that uses a Windows-based dialog for saving presets (not an internal mechanism)
  3. Fiddle with a preset
  4. Save as...
  5. Attempt to create a new folder in the save dialog. Sonar will hang.
 
Workaround: Always create new folders directly in Windows explorer. Workable but less convenient.
 
 
Anybody else seeing this?
 
 
post edited by mesayre - 2015/07/05 18:06:21
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    brundlefly
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    Re: Sonar Foxbro hangs when creating a new folder in a save dialog on Win7x64 2015/07/02 15:16:01 (permalink)
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    I'm not able to reproduce a problem. I have UAC disabled, and do not run SONAR as administrator if that makes any difference.

    SONAR Platinum x64, 2x MOTU 2408/PCIe-424  (24-bit, 48kHz)
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    #2
    mesayre
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    Re: Sonar Foxbro hangs when creating a new folder in a save dialog on Win7x64 2015/07/02 15:25:28 (permalink)
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    Thanks for the response, brundle.
     
    I tried disabling UAC and restarting, but no change. Also, I switched off my antivirus (AVG) and I'm still seeing this behavior.
    #3
    msorrels
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    Re: Sonar Foxbro hangs when creating a new folder in a save dialog on Win7x64 2015/07/04 05:35:00 (permalink)
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    I couldn't get this to reproduce either (on Win7-64).  One thing I don't think most people realize is that the Windows Explorer/File save-as/File Open has a ton of 3rd party addons.  The entire filesystem/tree can be expanded with new DLLs all sorts of context handlers, etc.  Lots of products install these add-ons with very little warning, and they can be very buggy. 
     
    The Sonar Export Audio file dialog is a custom file browser dialog (it mixes Sonar features with the stock Windows features), which brings its own issues to the party as well.  I'd start by looking at what extensions you have added to the Windows Explorer.  I'd recommend the Microsoft SysInternals tool autoruns to do this, you would want to look at the Explorer tab.  You can get this tool here:
     
    https://technet.microsoft.com/en-us/sysinternals/bb963902.aspx
     
    Doing a web search on the extensions you have and hanging creating new folder might help you work out if any of them is the cause of your problem.
    #4
    azslow3
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    Re: Sonar Foxbro hangs when creating a new folder in a save dialog on Win7x64 2015/07/04 08:02:43 (permalink)
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    Can not reproduce in 8.1, latest SPlat.
    But that can be path/new directory name dependent. In which folder you work, I mean exact name? And which folder name you try to create?
     
    Have you tried to do the same in other programs?

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    #5
    mesayre
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    Re: Sonar Foxbro hangs when creating a new folder in a save dialog on Win7x64 2015/07/05 18:00:00 (permalink)
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    Hey guys,
       Thanks for the thoughtful suggestions. Believe I've got this nipped now, after uninstalling odrive. It installs an explorer extension (much like Dropbox and other file services), and I guess that extension is buggy. Removing that seems to have resolved the problem. Apologies to the bakers for my wild accusations!
     
    Will update the subject to reflect that it's resolved.
     
    Cheers,
    Mike
    #6
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