[solved] Purchase of AAS Strum Acoustic GS-2

Author
promidi
Max Output Level: -66 dBFS
  • Total Posts : 1220
  • Joined: 2014/11/21 18:46:39
  • Location: South Australia
  • Status: offline
2015/07/28 04:16:25 (permalink)
0

[solved] Purchase of AAS Strum Acoustic GS-2

hi guys

Can someone who has purchased and installed AAS Strum Acoustic GS-2 - Upgrade for SONAR Platinum users (Download) tell me how long does it take to appear on CCC or the cakewalk "Your Products" section.

On the Cakewalk store, I made the purchase for the above product using Paypal, received the confirmation email from Cleverbridge that the payment was successfully and Cleverbridge lists the product among all my other purchases from the Cakewalk store. Yet, it does not show up anywhere on the Cakewalk "Your Products" section or CCC

I have send a support request using Cakewalk feedback page
post edited by promidi - 2015/07/28 19:30:56
#1

4 Replies Related Threads

    scook
    Forum Host
    • Total Posts : 24146
    • Joined: 2005/07/27 13:43:57
    • Location: TX
    • Status: offline
    Re: Purchase of AAS Strum Acoustic GS-2 - Upgrade forSplat users not showing up in CCC 2015/07/28 06:35:15 (permalink)
    0
    Did you check your store account https://www.cakewalk.com/My-Account/Products "Other Products" section? I did not purchase GS-2 from CW. I bought the upgrade directly from AAS months ago. I do not know how the product is delivered from CW.
     
    It could be CW is waiting on serial numbers.
    #2
    promidi
    Max Output Level: -66 dBFS
    • Total Posts : 1220
    • Joined: 2014/11/21 18:46:39
    • Location: South Australia
    • Status: offline
    Re: Purchase of AAS Strum Acoustic GS-2 - Upgrade forSplat users not showing up in CCC 2015/07/28 06:41:48 (permalink)
    0
    scook
    It could be CW is waiting on serial numbers.


    Yes, I am thinking that as well.  In the meantime I downloaded the 15 day fully functional trial version.  It should be sorted by then..
    #3
    azslow3
    Max Output Level: -42.5 dBFS
    • Total Posts : 3297
    • Joined: 2012/06/22 19:27:51
    • Location: Germany
    • Status: offline
    Re: Purchase of AAS Strum Acoustic GS-2 - Upgrade forSplat users not showing up in CCC 2015/07/28 18:05:12 (permalink)
    0
    I do not think you will ever see it in CCC... It is going to stay in "Other Products"
     
    Check your account in web. You should have a "download" with instructions how to get it and the serial number. You download/install/register yourself, CW just provide the number.

    Sonar 8LE -> Platinum infinity, REAPER, Windows 10 pro
    GA-EP35-DS3L, E7500, 4GB, GTX 1050 Ti, 2x500GB
    RME Babyface Pro (M-Audio Audiophile Firewire/410, VS-20), Kawai CN43, TD-11, Roland A500S, Akai MPK Mini, Keystation Pro, etc.
    www.azslow.com - Control Surface Integration Platform for SONAR, ReaCWP, AOSC and other accessibility tools
    #4
    promidi
    Max Output Level: -66 dBFS
    • Total Posts : 1220
    • Joined: 2014/11/21 18:46:39
    • Location: South Australia
    • Status: offline
    Re: Purchase of AAS Strum Acoustic GS-2 - Upgrade forSplat users not showing up in CCC 2015/07/28 19:29:59 (permalink)
    0
    I got a (quick) reply from Cakewalk Support saying they actually ran out of serial numbers for this product and they were waiting for another batch.  Eventually, the instructions for the download did indeed end up in "Other Products".  All sorted
    #5
    Jump to:
    © 2024 APG vNext Commercial Version 5.1