Why Does My Splat Splat and Your Splat Doesn't ?

For weeks I have been struggling with what seemed to be random crashes with Foxboro.  To the internet I went to read all the horror of those of us who live in the nether regions of Crash World, hoping to spy a flicker of light in the darkness.  I pulled out my ninja hacker chops, fired up procdump and windbg, sleuthing as the most desperate of us must.  But to no avail because Sonar was crashing in that "not responding way", thus the dumps were essentially not helpful.  And, beaten down and crawling low I opened a ticket with support, hoping for a sip of wisdom.  But alas the sun had passed the zenith and I must wait yet more.
 
So tonight I took the brute force approach and went into comparative safe mode ... mode.  And lo, I found that I could crash the truculent project in BOTH Splat and X3.  Hmmmm.  And then the Puter Gods smiled on me and, by many repetitions of isolating plugs in safe mode, I found the crash was coming from ONE SPECIFIC INSTANCE of ReMatrix.
 
The step to repro was simply to hit play, and then click around on the timeline to get the song position to pop around - this would cause an instant screen freeze, ultimately leading to having to kill the Sonar session.
 
The specific preset is called Real Big which is in the Big Venues collection for ReMatrix.  I found at least one other in that collection that also causes the crash - there may be more.  Changing the preset to something outside the collection did NOT cause a crash.
 
I already have a ticket open with support - all the discovery above was after I already began that dialog - so we will see where it goes.  I just wanted to report an issue with ReMatrix in both X3 and Splat.
 
The moral of the story is, a lot of times it's something on our own box that is blowing up Sonar and we just have to keep on pulling at it to unravel the issue.
 
I will sleep much better tonight.  Cheers All !
 
Steve

Really glad you got it sorted - well done for the sleuthing.  I know it can be very frustrating.
 

mudgel
Perhaps they can check ReMatrix because it is a special case plugin being how its ProChannel only. Rematrix only cam with the current version of Sonar so perhaps its not meant o be working in X3 and blowing up because of some limitation but still worth reporting again from my mind as you now have a clear recipe.

 
I'm guessing he has the full version by the preset names.

Would it be like the 1D 10T error?

Just an FYI - the only real freeze I've had with Platinum was when REmatrix wanted to load an impulse that wasn't in the impulse folder because I had swapped out IR response files while testing. 

Exception error handling would be awesome, but requires a lot of programming to intercept what would go to Windows to kill an app. It often falls into a "last thought nicety" many times unfortunately.

Apology here: I jumped the gun on pointing the finger at ReMatrix.  The project has crashed again a couple of times after I removed the instance and impulse that seemed to reliably provide a reproducible crash scenario.  I am now in full tech-support-mode sending bundle file and all that.  Between failing at Win10 w/ firewire and being at the mercy of unexplained crashes... sad panda.