Local help freezes on index search

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gmp
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2015/08/01 19:41:56 (permalink)

Local help freezes on index search

On the last 2 versions of Platinum I've noticed that if I put a search term in the keyword box of the index tab, most of the time local help will freeze after just placing one letter(like V) in the box. When this happens, I see the little houglass sort of thing twirling around and it's stuck on that. If I try to close the help box using the upper right X, I get a windows error screen saying it must close Sonar PLT or wait to see if it comes around. I choose close, both help and Platinum close.
 
Most of the time I put a keyword in the Search tab's box and so far that one hasn't crashed. I upgraded to the most recent help dated June and it does the same thing. This is a brand new studiocat computer running Win 8.1 Pro. Never seen this in any version ever (since 1992). I tried going to SONAR.CHM without Platinum open and it doesn't crash.
 
Has this ever happened to anyone?

Gerry Peters
Midi Magic Studio
http://gprecordingstudio.com/
Album Productions and Songwriter Resources
Cakewalk By Bandlab, Platinum 64 + 32 bit, Studiocat AsRock Z97 motherboard, Haswell CPU 4790k @ 4.4GHz, RAM 16GB DDR3/1600, Windows 10 Pro all updates including optional, MOTU AVB Ultralite sound card/Midi interface/Dig mixer, onboard Video HD4600. Midisport 2x2 midi interface, Vienna Instruments, Ivory II piano, Komplete 9, Superior drummer. 5 HD's - OS drive 250GB SSD, Samples drive 1 500GB SSD,  3 data HDs - total of 6.5T
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    Anderton
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    Re: Local help freezes on index search 2015/08/01 20:00:25 (permalink)
    Is it the Help that's trying to get the answer from the internet, or the local help? Is your computer connected to the internet when you're searching?

    The first 3 books in "The Musician's Guide to Home Recording" series are available from Hal Leonard and http://www.reverb.com. Listen to my music on http://www.YouTube.com/thecraiganderton, and visit http://www.craiganderton.com. Thanks!
    #2
    gmp
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    Re: Local help freezes on index search 2015/08/01 20:50:00 (permalink)
    It's connected, but I have checked "use local help" I find that far better. It seems the internet help when you use a search term you get all sorts of useless stuff to sift through. Maybe I'm not using it right.

    Gerry Peters
    Midi Magic Studio
    http://gprecordingstudio.com/
    Album Productions and Songwriter Resources
    Cakewalk By Bandlab, Platinum 64 + 32 bit, Studiocat AsRock Z97 motherboard, Haswell CPU 4790k @ 4.4GHz, RAM 16GB DDR3/1600, Windows 10 Pro all updates including optional, MOTU AVB Ultralite sound card/Midi interface/Dig mixer, onboard Video HD4600. Midisport 2x2 midi interface, Vienna Instruments, Ivory II piano, Komplete 9, Superior drummer. 5 HD's - OS drive 250GB SSD, Samples drive 1 500GB SSD,  3 data HDs - total of 6.5T
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    BobF
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    Re: Local help freezes on index search 2015/08/01 20:52:24 (permalink)
    Hey, Gerry.
     
    I just tried this with S-Plat Gloucester.  It works like I would expect, no problems.  In Prefs>File>Advanced I have 'Always Use Local Help' checked - I have no idea if that matters in this case.
     
    To get to Help, I always click the Help menu option then What's New and go from there.

    Bob  --
    Angels are crying because truth has died ...
    Illegitimi non carborundum
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    Studio One Pro / i7-6700@3.80GHZ, 32GB Win 10 Pro x64
    Roland FA06, LX61+, Fishman Tripleplay, FaderPort, US-16x08 + ARC2.5/Event PS8s 
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    #4
    gmp
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    Re: Local help freezes on index search 2015/08/01 22:57:44 (permalink)
    BobF
    Hey, Gerry.
     
    I just tried this with S-Plat Gloucester.  It works like I would expect, no problems.  In Prefs>File>Advanced I have 'Always Use Local Help' checked - I have no idea if that matters in this case.
     
    To get to Help, I always click the Help menu option then What's New and go from there.





    If you don't have it checked then it always goes to internet help and never uses local help unless that's checked. I hit F1 always to go to help. Win 8 is new to me and this never happened with Win 7.
     
    I'm still mostly using 32 bit Platinum, but soon will make the 64 bit transition.  I'm loaded up with Ivory piano and Superior Drummer in my template and with the limited amount of RAM 32 bit can access I wonder if that's the problem.
     
    If Win 8 takes more memory than Win 7 and the searching part of Sonar help uses more memory, I wonder if that can cause a freeze, especially if Win 8 is doing some background crap I'm not aware of. I just tried it again after the computer has been on a long time and idle and 64 bit nor 32 bit crashes with local help, so it's clearly intermittent.
     
    Nice to see you BobF, I assume you the same BobF I knew in Glennbo's Cakewalk coffeehouse. Have a great night.

    Gerry Peters
    Midi Magic Studio
    http://gprecordingstudio.com/
    Album Productions and Songwriter Resources
    Cakewalk By Bandlab, Platinum 64 + 32 bit, Studiocat AsRock Z97 motherboard, Haswell CPU 4790k @ 4.4GHz, RAM 16GB DDR3/1600, Windows 10 Pro all updates including optional, MOTU AVB Ultralite sound card/Midi interface/Dig mixer, onboard Video HD4600. Midisport 2x2 midi interface, Vienna Instruments, Ivory II piano, Komplete 9, Superior drummer. 5 HD's - OS drive 250GB SSD, Samples drive 1 500GB SSD,  3 data HDs - total of 6.5T
    #5
    cuitlahac
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    Re: Local help freezes on index search 2015/08/01 23:32:29 (permalink)
    I just experienced a little weirdness with the local help also.  It was the first time that I tried to use it since upgrading to Gloucester.  Local help has always worked fine for me.  What is was doing was.....well......nothing!  I would enter a search term on the search tab and tell it to display topics.....nothing... the help window stayed right at "what's new in Gloucester".  Tried to use the Index....same problem.  Weird.  I'll try it again tomorrow but I found it more than circumstantial that this happened the same time as Gerry's trouble....  We'll see what happens tomorrow......
     
    Dave

    Dave-
    SONAR Platinum, +Producer 5,7,8.5,X1PE, X2, X3e,Win7 Pro 64bit, SoundForge 10, CD Architect, Izotope 7 Advanced & Insight Metering, RAIN ION rack PC, (Nehalem) Xeon(R) CPU @ 3.06Ghz, 6GB DDR3 Ram, 2 WD640GB SATA II 7200rpm HDD's, LaCie 300GB HDD , ATI Radeon 4650 graphics (1GB) running Dual Monitors, Antelope Orion 32 + MP32 Pre's, SSL Matrix 2 Hybrid Console, M-Audio Bx8a Monitors w/ Energy 90w-12" sub, Roland A-800 PRO, BOSS BR-1600 DRS, Shure KSMs, 85s, 57s, 58s, Shure PSM Monitor, Gibson guitars, Fender P Bass.
    #6
    gmp
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    Re: Local help freezes on index search 2015/08/02 01:51:46 (permalink)
    cuitlahac
    I just experienced a little weirdness with the local help also.  It was the first time that I tried to use it since upgrading to Gloucester.  Local help has always worked fine for me.  What is was doing was.....well......nothing!  I would enter a search term on the search tab and tell it to display topics.....nothing... the help window stayed right at "what's new in Gloucester".  Tried to use the Index....same problem.  Weird.  I'll try it again tomorrow but I found it more than circumstantial that this happened the same time as Gerry's trouble....  We'll see what happens tomorrow......
     
    Dave





    Thanks for the post, Dave. The plot thickens on this problem. Both our experiences may indicate something unstable about the local help.

    Gerry Peters
    Midi Magic Studio
    http://gprecordingstudio.com/
    Album Productions and Songwriter Resources
    Cakewalk By Bandlab, Platinum 64 + 32 bit, Studiocat AsRock Z97 motherboard, Haswell CPU 4790k @ 4.4GHz, RAM 16GB DDR3/1600, Windows 10 Pro all updates including optional, MOTU AVB Ultralite sound card/Midi interface/Dig mixer, onboard Video HD4600. Midisport 2x2 midi interface, Vienna Instruments, Ivory II piano, Komplete 9, Superior drummer. 5 HD's - OS drive 250GB SSD, Samples drive 1 500GB SSD,  3 data HDs - total of 6.5T
    #7
    brundlefly
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    Re: Local help freezes on index search 2015/08/02 02:20:07 (permalink)
    FWIW, I'm not seeing a problem searching the latest local help version 1.0.0.16.

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    BobF
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    Re: Local help freezes on index search 2015/08/02 08:08:25 (permalink)
    My first post above I was on 1.0.0.15 Help with S-Plat Gloucester.  I just updated Help to 1.0.0.16 and Index/Search, everything is still working fine here.

    Bob  --
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    Illegitimi non carborundum
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    Adq
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    Re: Local help freezes on index search 2015/08/02 08:38:41 (permalink)
    Why can I see only 1.0.0.15 help both in CC and My Account?
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    jps
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    Re: Local help freezes on index search 2015/08/02 09:21:20 (permalink)
    Adq
    Why can I see only 1.0.0.15 help both in CC and My Account?


    me too.............
    #11
    BobF
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    Re: Local help freezes on index search 2015/08/02 09:29:04 (permalink)
    CCC discovered the new version after I clicked the settings gear, then check now in CCC.  The top level for Sonar stayed green, but when I expanded it, the local help item was yellow.  I chose update from there

    Bob  --
    Angels are crying because truth has died ...
    Illegitimi non carborundum
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    Studio One Pro / i7-6700@3.80GHZ, 32GB Win 10 Pro x64
    Roland FA06, LX61+, Fishman Tripleplay, FaderPort, US-16x08 + ARC2.5/Event PS8s 
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    #12
    gmp
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    Re: Local help freezes on index search 2015/08/02 12:17:03 (permalink)
    Adq
    Why can I see only 1.0.0.15 help both in CC and My Account?




    Same here, since I'm using 32 bit Platinum I can't use the CC. 1.0.0.15 is all that shows up under my Cakewalk account under My Products / Platinum. This is strange, maybe there's a delay and Cakewalk is still updating the webpage.

    Gerry Peters
    Midi Magic Studio
    http://gprecordingstudio.com/
    Album Productions and Songwriter Resources
    Cakewalk By Bandlab, Platinum 64 + 32 bit, Studiocat AsRock Z97 motherboard, Haswell CPU 4790k @ 4.4GHz, RAM 16GB DDR3/1600, Windows 10 Pro all updates including optional, MOTU AVB Ultralite sound card/Midi interface/Dig mixer, onboard Video HD4600. Midisport 2x2 midi interface, Vienna Instruments, Ivory II piano, Komplete 9, Superior drummer. 5 HD's - OS drive 250GB SSD, Samples drive 1 500GB SSD,  3 data HDs - total of 6.5T
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    BobF
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    Re: Local help freezes on index search 2015/08/02 12:26:04 (permalink)
    Just grabbing at straws here, but maybe CTRL-F5 to refresh your account page will do something 

    Bob  --
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    Waves Gold/IKM Max/Nomad Factory IS3/K11U

    #14
    gmp
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    Re: Local help freezes on index search 2015/08/02 12:37:08 (permalink)
    BobF
    Just grabbing at straws here, but maybe CTRL-F5 to refresh your account page will do something 




    That didn't help. I poked around some, expanding all the displayed products and such. Nothing seemed to work.
     
    I'm curious, if you go to your Cakewalk account, my Products / Platinum and looked at the bottom of the list for Local documentation, does it show version 15 or 16? It may be that CC is the only way to get it right now

    Gerry Peters
    Midi Magic Studio
    http://gprecordingstudio.com/
    Album Productions and Songwriter Resources
    Cakewalk By Bandlab, Platinum 64 + 32 bit, Studiocat AsRock Z97 motherboard, Haswell CPU 4790k @ 4.4GHz, RAM 16GB DDR3/1600, Windows 10 Pro all updates including optional, MOTU AVB Ultralite sound card/Midi interface/Dig mixer, onboard Video HD4600. Midisport 2x2 midi interface, Vienna Instruments, Ivory II piano, Komplete 9, Superior drummer. 5 HD's - OS drive 250GB SSD, Samples drive 1 500GB SSD,  3 data HDs - total of 6.5T
    #15
    BobF
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    Re: Local help freezes on index search 2015/08/02 12:51:15 (permalink)
    The store account shows both versions.
     
    I didn't have the problem you described with 15 or 16.  While you're getting the missing version 16 sussed out, you could reinstall 15 and see if your problem clears up.
     
     

    Bob  --
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    #16
    jps
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    Re: Local help freezes on index search 2015/08/02 13:39:31 (permalink)
    The .chm files in Sonar X 2 and 3 works as normal . I only experience this with the . chm file in Sonar Platinum 32bit.
    Latest local help file in account and cc only shows 1.0.0.15 also after numerous check now clicks :-))
    All the best
    Jan
    #17
    gmp
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    Re: Local help freezes on index search 2015/08/02 14:19:16 (permalink)
    jps
    The .chm files in Sonar X 2 and 3 works as normal . I only experience this with the . chm file in Sonar Platinum 32bit.
    Latest local help file in account and cc only shows 1.0.0.15 also after numerous check now clicks :-))
    All the best
    Jan



     
    When you say "I only experience this with the . chm file in Sonar Platinum 32bit." Are you referring to my original problem in this post with it crashing or are you referring to 16 not showing up in CC and your cakewalk account?

    Gerry Peters
    Midi Magic Studio
    http://gprecordingstudio.com/
    Album Productions and Songwriter Resources
    Cakewalk By Bandlab, Platinum 64 + 32 bit, Studiocat AsRock Z97 motherboard, Haswell CPU 4790k @ 4.4GHz, RAM 16GB DDR3/1600, Windows 10 Pro all updates including optional, MOTU AVB Ultralite sound card/Midi interface/Dig mixer, onboard Video HD4600. Midisport 2x2 midi interface, Vienna Instruments, Ivory II piano, Komplete 9, Superior drummer. 5 HD's - OS drive 250GB SSD, Samples drive 1 500GB SSD,  3 data HDs - total of 6.5T
    #18
    jps
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    Re: Local help freezes on index search 2015/08/02 14:59:51 (permalink)
    gmp
    jps
    The .chm files in Sonar X 2 and 3 works as normal . I only experience this with the . chm file in Sonar Platinum 32bit.
    Latest local help file in account and cc only shows 1.0.0.15 also after numerous check now clicks :-))
    All the best
    Jan



     
    When you say "I only experience this with the . chm file in Sonar Platinum 32bit." Are you referring to my original problem in this post with it crashing or are you referring to 16 not showing up in CC and your cakewalk account?

    Yes , referring to your original problem with it crashing and also that I only see 15 showing up in cc :-)
    All the best
    Jan
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    cuitlahac
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    Re: Local help freezes on index search 2015/08/02 15:51:20 (permalink)
    I'm confused!  Went back and fiddled with this a little bit today.  I'm getting the search feature to work today (unlike what I reported yesterday).  One other correction- yesterday I said the the help window was remaining on "what's new in Gloucester".....it was not....it was staying on "what's new in Foxboro".  So today.....search function seems to be working normally again for local help however all I can see is the version ".15".  I had the CCC check several times and I do not get any kind of a yellow light on the local help selection indicating no update?  If there is a newer version (.16) why doesn't CCC pick that up and suggest the update?  I don't see the ".16" version in my store account either.  Anyone have an explanation?....a guess?
     
    Dave

    Dave-
    SONAR Platinum, +Producer 5,7,8.5,X1PE, X2, X3e,Win7 Pro 64bit, SoundForge 10, CD Architect, Izotope 7 Advanced & Insight Metering, RAIN ION rack PC, (Nehalem) Xeon(R) CPU @ 3.06Ghz, 6GB DDR3 Ram, 2 WD640GB SATA II 7200rpm HDD's, LaCie 300GB HDD , ATI Radeon 4650 graphics (1GB) running Dual Monitors, Antelope Orion 32 + MP32 Pre's, SSL Matrix 2 Hybrid Console, M-Audio Bx8a Monitors w/ Energy 90w-12" sub, Roland A-800 PRO, BOSS BR-1600 DRS, Shure KSMs, 85s, 57s, 58s, Shure PSM Monitor, Gibson guitars, Fender P Bass.
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