Can't Get CCC To Show Hopkinton Update

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19 frets
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2015/09/03 09:27:07 (permalink)

Can't Get CCC To Show Hopkinton Update

Sorry if this has been covered already. I searched for about a half hour last night and again this morning for solutions and I still can't find anything that works.

I skipped the "G" update and now want to update to Platinum "Hopkinton". When I open CCC it says I am up to date on both my desktop and my laptop. What I have tried:

- Selecting the gear at the top of the page and then selecting "Check Now". It scans and says everything is up to date.

- Logging out and logging back in then repeating the steps above. Same result.

- Reinstalling CCC and repeating steps above, no change.

I am obviously missing something. Any suggestions for how to get my update to work?

TIA for any suggestions!!

19 frets
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Sonar Platinum; Win 7 Ultimate; Gigabyte GA-Z68X-UD7-B3 w/Intel Core i7 2600K 3.4 Mhz CPU; 32 GB Ram: 1 TB int. WD drive: 2 TB ext. Seagate Goflex USB drive; RME UFX interface; .... and "Rusty Knobs" my faithful studio engineer (Yellow Lab)
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    Bristol_Jonesey
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    Re: Can't Get CCC To Show Hopkinton Update 2015/09/03 10:15:55 (permalink)
    Call support.
     
    You've taken all the recommended steps to get it to show.

    CbB, Platinum, 64 bit throughout
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    Doktor Avalanche
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    Re: Can't Get CCC To Show Hopkinton Update 2015/09/03 10:16:28 (permalink)
    You could try uninstalling and installing CCC from the website (not just a reinstall).

    Otherwise contact support.

    Sonar Platinum(64 bit),Win 8.1(64 bit),Saffire Pro 40(Firewire),Mix Control = 3.6,Firewire=VIA,Dell Studio XPS 8100(Intel Core i7 CPU 2.93 Ghz/16 Gb),2 x 1TB SSD (Samsung EVO 850),GeForce GTX 460,Yamaha DGX-505 keyboard,Roland A-300PRO,Roland SPD-30 V2,FD-8,Triggera Krigg,Shure SM7B,Yamaha HS5. Rap Pro,Maschine Studio+Komplete 9 Ultimate+Kontrol Z1,Addictive Keys,Waves Silver,Izotope Nectar elements,Overloud Bundle,Geist,Acronis True Image 2015.
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    peregrine
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    Re: Can't Get CCC To Show Hopkinton Update 2015/09/03 12:32:25 (permalink)
    Log into your account at Cakewalk, go to your products page, and download
    it directly from there.
    #4
    19 frets
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    Re: Can't Get CCC To Show Hopkinton Update 2015/09/03 16:04:43 (permalink)
    @ Bristol_Jonesey  and @ Doktor Avalanche  - I have filed a support ticket.  Thanks for the suggestion.
     
    @ peregrine - Thanks for this suggestion.  I found the Hopkinton download link in my account and I am downloading now.
     
    I will follow up with any progress.  Cheers!!

    19 frets
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    Sonar Platinum; Win 7 Ultimate; Gigabyte GA-Z68X-UD7-B3 w/Intel Core i7 2600K 3.4 Mhz CPU; 32 GB Ram: 1 TB int. WD drive: 2 TB ext. Seagate Goflex USB drive; RME UFX interface; .... and "Rusty Knobs" my faithful studio engineer (Yellow Lab)
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    Anderton
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    Re: Can't Get CCC To Show Hopkinton Update 2015/09/03 22:16:46 (permalink)
    Obvious question, but did you download the updated CCC in July?

    The first 3 books in "The Musician's Guide to Home Recording" series are available from Hal Leonard and http://www.reverb.com. Listen to my music on http://www.YouTube.com/thecraiganderton, and visit http://www.craiganderton.com. Thanks!
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    Doktor Avalanche
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    Re: Can't Get CCC To Show Hopkinton Update 2015/09/04 07:26:08 (permalink)
    Anderton
    Obvious question, but did you download the updated CCC in July?



    That's why I wrote uninstall/download it again afterwards.
    Although it is supposed to update itself.
    It's a little tricky to check version numbers with the application with others, I hope future versions of CCC will have the version number prominently displayed upon startup.

    Sonar Platinum(64 bit),Win 8.1(64 bit),Saffire Pro 40(Firewire),Mix Control = 3.6,Firewire=VIA,Dell Studio XPS 8100(Intel Core i7 CPU 2.93 Ghz/16 Gb),2 x 1TB SSD (Samsung EVO 850),GeForce GTX 460,Yamaha DGX-505 keyboard,Roland A-300PRO,Roland SPD-30 V2,FD-8,Triggera Krigg,Shure SM7B,Yamaha HS5. Rap Pro,Maschine Studio+Komplete 9 Ultimate+Kontrol Z1,Addictive Keys,Waves Silver,Izotope Nectar elements,Overloud Bundle,Geist,Acronis True Image 2015.
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