Billy86
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Newbie has wonky mouse performance in Sonar Professional (SOLVED!)
Hi... I'm having a problem on a Dell XPS 8500/Windows 7 Home Premium/64-bit. Using a fairly new Logitech wireless mouse/keyboard combo, and the ability to engage the Control Bar buttons by clicking them is hit and miss. For example, sometimes I can click the "play" button in the transport and it will work, sometimes not. Using the space bar on the keyboard to play/stop works consistently. Sometimes, if the mouse is working with the transport buttons, it won't click the "Smart" - "Select" - "Move" - "Edit" etc. buttons on the top left of the Control Bar. Everything else below the Control Bar seems to work fine... except my mouse pointer disappears when I "grab/drag" anything. Anyone having an issue like this? Any known bugs with Logitech wireless mice? Tried looking for latest drivers on Logitech site, but no luck finding any. Thanks. Driving me crazy! billy
post edited by Billy86 - 2015/09/24 23:20:21
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SF_Green
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Re: Newbie has wonky mouse performance in Sonar Professional
2015/09/09 23:48:13
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Hi Billy, Sorry to hear you're having problems. I'm sure there are plenty of people on here who use wireless mice with no problems, but I have had various issues with them (and their resource grabbing drivers/SW) over the years. If you can borrow a wired mouse easily, I would do that and see if you have the same issues with it. That would be my first step in troubleshooting your problems. Cheers Bud
AMD FX-8370, Gigabyte 990FXA-UD3, Win7x64 SP1, 16Gb CorsairDDR3-1600, GeForce GTX 950 (390.65), SSD 525Gb (OS), SATA 3 & 1.5Tb, MOTU microlite, RME FireFace 800 (D 3.124, fw 2.77), UAD-2Q, Adam A7X, A-800 PRO, CC121 Cubase Pro 10.0.5, SonarPt- 2017.10 (x64), Reason10.2, Live 10.0.5 Suite, Wavelab Elements 9.5.40, Komplete10Ult, POD Farm2.5, Omnisphere2.5, BFD3, Alesis QS7.1, Arturia BeatStep Pro, POD HD500, Alesis ControlPad, ARP Omni, many things with strings. GrSltz My Studio
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mettelus
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Re: Newbie has wonky mouse performance in Sonar Professional
2015/09/10 01:04:05
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The mouse will consume battery power quicker than the keyboard. Battery level and distance from the USB receiver are important. My receiver is on an extension cable and only about 8" from the mouse. Interference is another possibility, but less likely.
FWIW, you do not need SetPoint installed as Windows supports up to 5-button mice natively, but will not get a low battery warning. Some have mentioned issues with SetPoint, but I have not experienced them.
Another side point is to clean the optics cavity regularly (gently with a q-tip), since the mouse can continuously respond to "motion" which both drains the batteries and may also interrupt the signals from it.
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Pan65
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Re: Newbie has wonky mouse performance in Sonar Professional
2015/09/10 02:22:33
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I had a lot of the issues you describe about a year ago. It seams like some of the 'cheaper' mouse's out there got bad buttons which produce double clicking when hold. I tried a couple of different mouses with different interfaces and it didn't seem to matter if it was wireless or not.
Now I use a Bluetooth mouse from Logitech that works just fine, only problem is that it loses connection sometimes..
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Billy86
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Re: Newbie has wonky mouse performance in Sonar Professional
2015/09/10 12:48:44
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Hey everyone... thank you for the replies. Yes, Bud, seems the way to go is to try a different mouse. Would like to stay wireless, but I have an old wired mouse I can try for troubleshooting, just to eliminate variables. Weird that the mouse works fine in some areas of the Sonar interface, but not others... Billy
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slartabartfast
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Re: Newbie has wonky mouse performance in Sonar Professional
2015/09/10 14:44:28
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A wireless mouse is almost always using, not only its own driver, but some kind of application utility that allows you to customize what the buttons etc. actually send to the system. You might try to see if it will run as a standard MS mouse. If not, you can look at the software interface it provides, and try to set every option to as plain vanilla as you can manage.
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bandso
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Re: Newbie has wonky mouse performance in Sonar Professional
2015/09/10 14:55:10
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I know this isn't exactly Sonar related, but it may help. I ran into an issue last night after windows 7 installed some updates. My wireless mouse would work, but then pause for a few milliseconds and then continue working. This happened about every 5 seconds or so and was quite irritating. On the bottom of my wireless mouse there is a little red "connect" button. I pressed it and my issue went away. You may want to give it a try.
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BobF
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Re: Newbie has wonky mouse performance in Sonar Professional
2015/09/10 14:59:08
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In addition to the above, try different USB ports if you can.
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SF_Green
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Re: Newbie has wonky mouse performance in Sonar Professional
2015/09/11 02:30:50
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BobF In addition to the above, try different USB ports if you can.
Also, a very good idea. I'd start with the one you are currently using for your wireless, and if you still have the problem try another USB port. Key to good troubleshooting: one variable at a time.
AMD FX-8370, Gigabyte 990FXA-UD3, Win7x64 SP1, 16Gb CorsairDDR3-1600, GeForce GTX 950 (390.65), SSD 525Gb (OS), SATA 3 & 1.5Tb, MOTU microlite, RME FireFace 800 (D 3.124, fw 2.77), UAD-2Q, Adam A7X, A-800 PRO, CC121 Cubase Pro 10.0.5, SonarPt- 2017.10 (x64), Reason10.2, Live 10.0.5 Suite, Wavelab Elements 9.5.40, Komplete10Ult, POD Farm2.5, Omnisphere2.5, BFD3, Alesis QS7.1, Arturia BeatStep Pro, POD HD500, Alesis ControlPad, ARP Omni, many things with strings. GrSltz My Studio
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Billy86
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Re: Newbie has wonky mouse performance in Sonar Professional
2015/09/23 16:07:21
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Thanks everyone... Okay tried all that. Tried a different USB port. Tried two different mouses -- one a Microsoft wireless and one the wired Dell mouse (Microsoft) that came with the XPS 8500 box. I'm running Windows 7. The problem seems to be only with the buttons in the Control Bar. I can get the "tool select" (top left module) to click/select if I precisely place the cursor in the tippy-top left corners. None of the transport buttons work. Everything to the right of that in the Control bar is hit and miss. And my cursors all disappear (in all three mouses) when I click/drag to raise a level and such. Ideas? I'm thinking uninstall/reinstall. I haven't been able to do anything yet with the program, trying to get this figured out, so I wouldn't have to worry about losing anything. Do the Cakewalk techs monitor these posts? Thanks, Billy
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SF_Green
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Re: Newbie has wonky mouse performance in Sonar Professional
2015/09/23 16:09:57
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☄ Helpfulby BobF 2015/09/23 16:18:59
I think you should put a support ticket in. You've made a good effort. Time to let the support crew give you a hand.
AMD FX-8370, Gigabyte 990FXA-UD3, Win7x64 SP1, 16Gb CorsairDDR3-1600, GeForce GTX 950 (390.65), SSD 525Gb (OS), SATA 3 & 1.5Tb, MOTU microlite, RME FireFace 800 (D 3.124, fw 2.77), UAD-2Q, Adam A7X, A-800 PRO, CC121 Cubase Pro 10.0.5, SonarPt- 2017.10 (x64), Reason10.2, Live 10.0.5 Suite, Wavelab Elements 9.5.40, Komplete10Ult, POD Farm2.5, Omnisphere2.5, BFD3, Alesis QS7.1, Arturia BeatStep Pro, POD HD500, Alesis ControlPad, ARP Omni, many things with strings. GrSltz My Studio
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robert_e_bone
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Re: Newbie has wonky mouse performance in Sonar Professional
2015/09/23 17:09:24
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I love the concept of a wireless mouse, and use a wireless keyboard, but hae never found a wireless mouse that would track accurately enough for my purposes. They just always drove me crazy. Just my two cents - I also agree with putting in a support ticket, just in case they have some kind of way to fix it for you. Bob Bone
Wisdom is a giant accumulation of "DOH!" Sonar: Platinum (x64), X3 (x64) Audio Interfaces: AudioBox 1818VSL, Steinberg UR-22 Computers: 1) i7-2600 k, 32 GB RAM, Windows 8.1 Pro x64 & 2) AMD A-10 7850 32 GB RAM Windows 10 Pro x64 Soft Synths: NI Komplete 8 Ultimate, Arturia V Collection, many others MIDI Controllers: M-Audio Axiom Pro 61, Keystation 88es Settings: 24-Bit, Sample Rate 48k, ASIO Buffer Size 128, Total Round Trip Latency 9.7 ms
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Adq
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Re: Newbie has wonky mouse performance in Sonar Professional
2015/09/23 17:43:26
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The reason is screen settings. Sonar doesn't support windows 125% and 150% settings.
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Billy86
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Re: Newbie has wonky mouse performance in Sonar Professional: (SOLVED)
2015/09/24 18:16:02
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Mystery solved! Not sure if Adq (above) is the tech that replied to an email I sent in, but yes, FROM TECH SUPPORT: <<It sounds like your screen resolution or dpi may need to be increased on the problematic monitor. Please take a look at and follow the instructions contained within and let me know if this makes any difference for you. Also be sure your screen resolution on both screens is at least 1280x800, the minimum resolution supported by SONAR.>> My monitor resolutions are both 1920x1080 and I had increased the screen setting to 150% a long time ago -- okay, my eyes aren't the best, and that HD resolution can make things really tiny. So I set it to 100%, as the KB article suggests and the problem was solved. I bumped the screen up to 125% and it also seemed to work -- so a happy median for my eyes. Thanks to everyone who replied.
post edited by Billy86 - 2015/09/24 23:18:06
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SF_Green
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Re: Newbie has wonky mouse performance in Sonar Professional
2015/09/24 20:22:50
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Billy86 Mystery solved! Not sure if Adq (above) is the tech that replied to an email I sent in, but yes, FROM TECH SUPPORT: <<It sounds like your screen resolution or dpi may need to be increased on the problematic monitor. Please take a look at and follow the instructions contained within and let me know if this makes any difference for you. Also be sure your screen resolution on both screens is at least 1280x800, the minimum resolution supported by SONAR.>> My monitor resolutions are both 1920x1080 and I had increased the screen setting to 150% a long time ago -- okay, my eyes aren't the best, and that HD resolution can make things really tiny. So I set it to 100%, as the KB article suggests and the problem was solved. I bumped the screen up to 125% and it also seemed to work -- so a happy median for my eyes. Thanks to everyone who replied.
Glad to hear you got it figured out Billy. The moderators appreciate you editing the title of your post to add: [Solved]That way people who might be looking for the same thing will know they can find an answer here. Cheers!
AMD FX-8370, Gigabyte 990FXA-UD3, Win7x64 SP1, 16Gb CorsairDDR3-1600, GeForce GTX 950 (390.65), SSD 525Gb (OS), SATA 3 & 1.5Tb, MOTU microlite, RME FireFace 800 (D 3.124, fw 2.77), UAD-2Q, Adam A7X, A-800 PRO, CC121 Cubase Pro 10.0.5, SonarPt- 2017.10 (x64), Reason10.2, Live 10.0.5 Suite, Wavelab Elements 9.5.40, Komplete10Ult, POD Farm2.5, Omnisphere2.5, BFD3, Alesis QS7.1, Arturia BeatStep Pro, POD HD500, Alesis ControlPad, ARP Omni, many things with strings. GrSltz My Studio
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