Platinum Hangs and Won't Recover

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woodenmusic
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2015/10/29 13:12:20 (permalink)

Platinum Hangs and Won't Recover

Windows 10
I have a video imported into Platinum and I'm working on the audio. Just doing normal things like automation envelopes and track splitting and editing. Suddenly, all audio stops and the screen freezes, but the video keeps playing. When I click the STOP playback button, the screen turns mostly black, except for the NOW marker and the window controls in the upper-right corner. When I click on the X to shut Sonar down, I get the popup stating "Sonar has stopped, Do you want to close it, or wait for it to return to life."

The Windows Event Viewer indicates it's an application Hang, with an even ID of 1002. Not sure if Sonar has its own crash log. Anybody have any idea what may be going on? I suspect it has something to do with the audio engine, but that's just a rectal extraction....

Woodenmusic:
Cakewalk by Bandlab
X2a Pro, i5, 4 processor PC, 16gig Ram,
2T 7200rpm HD,
Focusrite Scarlett 18i20 Interface
#1

3 Replies Related Threads
    Doktor Avalanche
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    Re: Platinum Hangs and Won't Recover 2015/10/29 18:19:23 (permalink)
    Update audio interface firmware and drivers.
    Try deleting AUD.INI

    Disable arm record monitoring on playback in preferences.


    If that does not resolve the issue I suggest rolling back from Jamaica until next release, assuming you are using this version? I am seeing stabity issues with this release.

    Sonar Platinum(64 bit),Win 8.1(64 bit),Saffire Pro 40(Firewire),Mix Control = 3.6,Firewire=VIA,Dell Studio XPS 8100(Intel Core i7 CPU 2.93 Ghz/16 Gb),2 x 1TB SSD (Samsung EVO 850),GeForce GTX 460,Yamaha DGX-505 keyboard,Roland A-300PRO,Roland SPD-30 V2,FD-8,Triggera Krigg,Shure SM7B,Yamaha HS5. Rap Pro,Maschine Studio+Komplete 9 Ultimate+Kontrol Z1,Addictive Keys,Waves Silver,Izotope Nectar elements,Overloud Bundle,Geist,Acronis True Image 2015.
    #2
    woodenmusic
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    Re: Platinum Hangs and Won't Recover 2015/10/29 21:05:54 (permalink)
    Thanks, Dok. I updated to latest Focusrite Scarlet driver when I first began using Win 10, about a week ago. I am using Jamaica, and I have been since the day it came out. No problems at all until today's edit session, which was on the audio of an uploaded video. ALso, the only line item in playback preferences that comes close to what you said is, "Disable Input Monitoring During Playback". The default is Enabled. Is this it?

    Another bit of info: Since the crashes today, I have been editing other pure audio files (no video involved) and everything has been problem-free. Something about the video.... ???

    Woodenmusic:
    Cakewalk by Bandlab
    X2a Pro, i5, 4 processor PC, 16gig Ram,
    2T 7200rpm HD,
    Focusrite Scarlett 18i20 Interface
    #3
    Doktor Avalanche
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    Re: Platinum Hangs and Won't Recover 2015/10/29 21:15:06 (permalink)
    Check here:

    Disable allow arm changes during playback / record...

    https://www.cakewalk.com/...help=Recording.15.html

    We could go through all the troubleshooting steps here but I would try rolling back if no joy from my previous post...

    Def delete AUD.INI if you updated windows 10 recently.

    Cheers..
    post edited by Doktor Avalanche - 2015/10/29 21:26:46

    Sonar Platinum(64 bit),Win 8.1(64 bit),Saffire Pro 40(Firewire),Mix Control = 3.6,Firewire=VIA,Dell Studio XPS 8100(Intel Core i7 CPU 2.93 Ghz/16 Gb),2 x 1TB SSD (Samsung EVO 850),GeForce GTX 460,Yamaha DGX-505 keyboard,Roland A-300PRO,Roland SPD-30 V2,FD-8,Triggera Krigg,Shure SM7B,Yamaha HS5. Rap Pro,Maschine Studio+Komplete 9 Ultimate+Kontrol Z1,Addictive Keys,Waves Silver,Izotope Nectar elements,Overloud Bundle,Geist,Acronis True Image 2015.
    #4
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