Helpful Reply"We are sorry to learn that you recently ended your SONAR membership"

Author
Post
Essentials Only Full Version
Boscoe
Max Output Level: -89 dBFS
  • Total Posts : 56
  • Joined: 2015/06/12 01:15:31
  • Status: offline
2015/11/06 19:01:44 (permalink)

"We are sorry to learn that you recently ended your SONAR membership"

Say whaaat? Anyone else get this Sonar survey that says you've cancelled your membership? I just made an autopayment to Cleverbridge five days ago... wtf is this?

-------------------------------------------------
Dell XPS 8700
Win 7 64 pro
Intel Core i7-4770 3.4GHz
24gb ram
Nvidia Geforce GT 635
E-MU 1616m
Behringer QX1202USB
MIDISport 4x4 Anniversary Edition
Kurzweil K2000VP & K2500RS
Yamaha DTX 2.0 Drums
Roland GI-20 Guitar interface
Roland GK3 Midi Pickup attached to surprisingly not awful cheapo Johnson Strat copy
#1
List Solutions Only

6 Replies Related Threads
    Doktor Avalanche
    Max Output Level: -32.5 dBFS
    • Total Posts : 4294
    • Joined: 2015/03/26 18:02:02
    • Status: offline
    Re: "We are sorry to learn that you recently ended your SONAR membership" 2015/11/06 19:06:40 (permalink)
    Better phone em up and find out..

    Sonar Platinum(64 bit),Win 8.1(64 bit),Saffire Pro 40(Firewire),Mix Control = 3.6,Firewire=VIA,Dell Studio XPS 8100(Intel Core i7 CPU 2.93 Ghz/16 Gb),2 x 1TB SSD (Samsung EVO 850),GeForce GTX 460,Yamaha DGX-505 keyboard,Roland A-300PRO,Roland SPD-30 V2,FD-8,Triggera Krigg,Shure SM7B,Yamaha HS5. Rap Pro,Maschine Studio+Komplete 9 Ultimate+Kontrol Z1,Addictive Keys,Waves Silver,Izotope Nectar elements,Overloud Bundle,Geist,Acronis True Image 2015.
    #2
    Ryan Munnis [Cakewalk]
    Administrator
    • Total Posts : 1067
    • Joined: 2009/11/01 10:28:44
    • Status: offline
    Re: "We are sorry to learn that you recently ended your SONAR membership" 2015/11/06 19:13:01 (permalink) ☄ Helpfulby Boscoe 2015/11/07 18:32:33
    Looks like a mistake. I searched your account and see a cancelled Professional membership but an active Platinum membership. Given the case you probably should have not been targeted in the email.

    Ryan Munnis
    Cakewalk
    #3
    Doktor Avalanche
    Max Output Level: -32.5 dBFS
    • Total Posts : 4294
    • Joined: 2015/03/26 18:02:02
    • Status: offline
    Re: "We are sorry to learn that you recently ended your SONAR membership" 2015/11/06 19:17:20 (permalink)
    12 minutes turnaround time for Cakewalk to respond to that. There you go...

    Sonar Platinum(64 bit),Win 8.1(64 bit),Saffire Pro 40(Firewire),Mix Control = 3.6,Firewire=VIA,Dell Studio XPS 8100(Intel Core i7 CPU 2.93 Ghz/16 Gb),2 x 1TB SSD (Samsung EVO 850),GeForce GTX 460,Yamaha DGX-505 keyboard,Roland A-300PRO,Roland SPD-30 V2,FD-8,Triggera Krigg,Shure SM7B,Yamaha HS5. Rap Pro,Maschine Studio+Komplete 9 Ultimate+Kontrol Z1,Addictive Keys,Waves Silver,Izotope Nectar elements,Overloud Bundle,Geist,Acronis True Image 2015.
    #4
    Zargg
    Max Output Level: 0 dBFS
    • Total Posts : 10666
    • Joined: 2014/09/28 04:20:14
    • Location: Norway
    • Status: offline
    Re: "We are sorry to learn that you recently ended your SONAR membership" 2015/11/06 19:50:51 (permalink)
    You cannot get much better response than that (I would believe)

    Ken Nilsen
    Zargg
    BBZ
    Win 10 Pro X64, Cakewalk by Bandlab, SPlat X64, AMD AM3+ fx-8320, 16Gb RAM, RME Ucx (+ ARC), Tascam FW 1884, M-Audio Keystation 61es, *AKAI MPK Pro 25, *Softube Console1, Alesis DM6 USB, Maschine MkII
    Laptop setup: Win 10 X64, i5 2.4ghz, 8gb RAM, 320gb 7200 RPM HD, Focusrite Solo, + *
     
    #5
    Boscoe
    Max Output Level: -89 dBFS
    • Total Posts : 56
    • Joined: 2015/06/12 01:15:31
    • Status: offline
    Re: "We are sorry to learn that you recently ended your SONAR membership" 2015/11/07 18:22:10 (permalink)
    Awesome! Yeah, it dawned on me after I posted that maybe it was the Pro account that was cancelled when I upgraded to Plat. Thanks for the fast response! :)
    post edited by Boscoe - 2015/11/07 18:33:28

    -------------------------------------------------
    Dell XPS 8700
    Win 7 64 pro
    Intel Core i7-4770 3.4GHz
    24gb ram
    Nvidia Geforce GT 635
    E-MU 1616m
    Behringer QX1202USB
    MIDISport 4x4 Anniversary Edition
    Kurzweil K2000VP & K2500RS
    Yamaha DTX 2.0 Drums
    Roland GI-20 Guitar interface
    Roland GK3 Midi Pickup attached to surprisingly not awful cheapo Johnson Strat copy
    #6
    Vastman
    Max Output Level: -50 dBFS
    • Total Posts : 2508
    • Joined: 2006/08/30 02:49:18
    • Location: Oakland, CA
    • Status: offline
    Re: "We are sorry to learn that you recently ended your SONAR membership" 2015/11/08 00:40:54 (permalink)
    I also received this email... I assume it is because I cancelled my monthly and switched to single pay... but that was 6 or 8 months ago... I answered the survey and said so.

    Dana
    We make the future... Climate Change Music
    VastMaschine:SP4L/W10/i74930K/32GB/RME/CAD E100s; The Orchestra! NOVO!/Inspire/BohemianViolin&Cello, ARK1&2,/MinimalCapriccioMaximoSoto/OE1&2, Action&Emotive/Omni2/Tril/RMX/All OrangeTree/Falcon/APE Jugs/Alpha&Bravo/BFD3 & SD3
    Gravity/DM307/AEON/DM/Damage/Diva/HZebra/Hive/Diversion/VC4/Serum/Alchemy/blablabla
    Spitfire/8DIO/SL/KH/EW/NI; Shred1&2/AGF,G,M&T Torch&Res&Ren/GD-6; Ibanez SR1200&SR505
    NOVAX FanFret Tele&Strat 
    #7
    Jump to:
    © 2025 APG vNext Commercial Version 5.1