Helpful ReplyKingston Export Audio error "catastrophic failure". So far, not reproduceable.

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stickman393
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2015/11/25 12:14:09 (permalink)

Kingston Export Audio error "catastrophic failure". So far, not reproduceable.

Hmm. This is new:
 

 
This is on a project that I mixed down yesterday in Jamaica Plain, without errors. All I did was mute some midi clips that were unnecessary... so it appears to be something in the K update. 
 
I'm rolling back to JP to check that I can mix-down in that version.
Bummer.
 
UPDATE: Mixdown succeeded in JP, as expected. I'll try re-installing K a bit later and try the mixdown again, when I have some time to experiment. Stay tuned.
post edited by stickman393 - 2015/11/25 14:15:40
#1
Soundblend
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Re: Kingston Export Audio error "catastrophic failure" 2015/11/25 12:18:30 (permalink)
Catastrophic failure, that was a new one... mhhh
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bitman
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Re: Kingston Export Audio error "catastrophic failure" 2015/11/25 12:44:59 (permalink)
Hopefully the Cats over at Cakewalk can sort this out.
 
 
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Beepster
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Re: Kingston Export Audio error "catastrophic failure" 2015/11/25 12:51:43 (permalink)
Do you have any of the newly updated synths in the project (Zeta+2, Rapture Pro)?
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Keith Albright [Cakewalk]
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Re: Kingston Export Audio error "catastrophic failure" 2015/11/25 12:53:21 (permalink)
Sorry to hear that. 
Do detail anything special with the project, bounce settings, etc.
We would like to investigate.
 
 

Keith
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JonD
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Re: Kingston Export Audio error "catastrophic failure" 2015/11/25 13:40:17 (permalink)
 
You'd think the first two sentences would be enough.   
 
Adding "Catastrophic failure" makes it sound like I should be alerting a federal agency. 

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Re: Kingston Export Audio error "catastrophic failure" 2015/11/25 13:49:41 (permalink)
JonD
 
You'd think the first two sentences would be enough.   
 
Adding "Catastrophic failure" makes it sound like I should be alerting a federal agency. 




I used to get those in X2. Thank cripey all that has gone away since then but this doesn't look good. I'm sure it'll get sorted quickly if we already have Bakers digging into the threads.
 
The thing I dig MOST about the new Sonar is this quick, ultra hands on interaction from the company. That was not happening in the Roland days and it was rather disheartening.
 
I do hope for a quick response. I SERIOUSLY want to snag this update.
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Re: Kingston Export Audio error "catastrophic failure" 2015/11/25 13:56:11 (permalink)
stickman393
Hmm. This is new:
 

 
This is on a project that I mixed down yesterday in Jamaica Plain, without errors. All I did was mute some midi clips that were unnecessary... so it appears to be something in the K update. 
 
I'm rolling back to JP to check that I can mix-down in that version.
Bummer.
 
UPDATE: Mixdown succeeded in JP, as expected. I'll try re-installing K a bit later and try the mixdown again, when I have some time to experiment. Stay tuned.




I'm seeing much the same thing, but without the warning window. Izotope IRIS2 doesn't work at all, replacing synths is causing consistent lockup (the window greys out and then eventual crashes). I'm getting phone-home pop-ups from both Sonar and Izotope.
 
I'll second the request asking how to roll back a version...saving that, I can always restore from backup (three cheers for daily incremental backups).
 
In short: Sonar was bulletproof for me from launch day until now. Currently, Sonar isn't useable in this state. Ouch.
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Re: Kingston Export Audio error "catastrophic failure" 2015/11/25 14:00:46 (permalink)
I just exported (16 bit 44.1Khz) in Kingston from a previously mixed down track.  The only VST3 is Ozone 5.  No problems with the export.  There is no MIDI in the mixed down track.
 
"Catastrophic failure" is a long used computer term.  I think it originated with IBM. 
 
 

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#9
stickman393
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Re: Kingston Export Audio error "catastrophic failure" (non-reproducable) 2015/11/25 14:04:01 (permalink)
Relevant details, let's see... SONAR (32-bit) running on Windows 10 x64 with 8 GB RAM.
I install normally, but run Sonar "as administrator".
 
I rolled forward to K, and tried a mixdown of the same project again, without any changes. (I had just exported from JP without errors.)
 
This time it worked. No catastrophic error. OK, that's good. Let me check that it is the right version, in case I'm crazy... yup, Kingston.
 
Let me update the thread title to reflect the fact that I couldn't reproduce it (yet!). 
 
I'll keep working with Kingston at this point and see how it goes.
 
 Update: Made an edit to my project, re-ran the mix-down, no error. Looks promising.
post edited by stickman393 - 2015/11/25 14:28:21
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Re: Kingston Export Audio error "catastrophic failure" (non-reproducable) 2015/11/25 15:10:35 (permalink) ☄ Helpfulby SimpleM 2015/11/26 11:01:51
At least you didn't get the popup I get often "SONAR cannot in good conscience mixdown this catastrophe for dissemination to the general public. We apologize for the inconvenience."

Consider yourself lucky.

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Doktor Avalanche
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Re: Kingston Export Audio error "catastrophic failure" (non-reproducable) 2015/11/25 15:13:33 (permalink)
Plz confirm you are doing realtime or 'fast' export, and the file format/specific steps. Cheers..
post edited by Doktor Avalanche - 2015/11/25 15:26:54

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Beepster
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Re: Kingston Export Audio error "catastrophic failure" 2015/11/25 15:17:20 (permalink)
aghschwabe
 I'm getting phone-home pop-ups from both Sonar and Izotope.
 



Could you please elaborate on this? What are you seeing with these "phone home" pop ups?
 
Do you mean the Sonar crash reporter or something else?
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Noel Borthwick [Cakewalk]
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Re: Kingston Export Audio error "catastrophic failure" 2015/11/25 16:00:04 (permalink)
The mixdown issue is very unlikely to be specific to kingston. The were no changes to that code. It may be just that you ran into a specific issue based on what you did. If you get a repro or can send the project we will investigate, but there is no need to roll back. No known issues in this area.

Btw don't panic with that error message :) its just a generic message for an E_FAIL error meaning some function failed in the bounce. Nothing catastrophic will happen lol
post edited by Noel Borthwick [Cakewalk] - 2015/11/25 16:16:08

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stickman393
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Re: Kingston Export Audio error "catastrophic failure" 2015/11/25 16:26:19 (permalink)
About the only potentially catastrophic thing that happened is that the exported file I was replacing didn't exist after the failed bounce/mixdown. But I think that's okay, considering. It did ask me if I wanted to replace it before it started  :-)
 
@DrAvalanche, yes, it was fast bounce, 44.1/24 wav export. But as Noel says, no changes in this area and I haven't been able to reproduce. I'll keep using Kingston going forward until something else crops up.
 
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Re: Kingston Export Audio error "catastrophic failure" 2015/11/25 16:35:21 (permalink)
Phone home pop-ups are the little "An error has occurred" box which asks you to describe what you were doing when the crashes occurred. So far my descriptions include, "Starting Sonar...hang," and "Crashed while loading a VST (Iris 2)" as well as "Playing back audio...hangs...crashes."
 
I was going to do a screen grab of the phone homes that pop up, but the system is totally locked and I can't do anything until Sonar finally gives up the ghost. But loading IRIS 2...100% success rate in everything up to and including Jamaica. With Kingston it's a 100% fail rate to load.
 

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Re: Kingston Export Audio error "catastrophic failure" 2015/11/25 16:44:42 (permalink)
Ah... yeah, those are the usual crash reporters. I thought you were describing something new/weird.
 
That's normal in a crash situation.
 
Thanks.
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aghschwabe
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Re: Kingston Export Audio error "catastrophic failure" 2015/11/25 16:49:32 (permalink)
It is "normal," but not for Sonar. I've also had a number of dump crashes (where Sonar just unloads and shuts down without warning).
 
IRIS2 is fine as a standalone in both 32-bit and 64-bit, but in Sonar, it's discouraging. I'll just have to wait for updates...in the meantime, time for a roll-back (and TY Cakewalk for making rollbacks so easy in Control Center...just right click on the product and select the version to revert to...fantastic!).
 
UPDATE: Rolled back to Jamaica Plain...all problems with loading VST's, weird sounds (screeching from IRIS et al) are gone. The Plain in Jamaica stays mainly in the...er....nevermind. Not going to be visiting Kingston again until there's a fix. That was grim. AND it happens to everyone.
 
post edited by aghschwabe - 2015/11/25 17:05:16
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Beepster
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Re: Kingston Export Audio error "catastrophic failure" 2015/11/25 16:58:55 (permalink)
I was saying that it's the normal crash behavior. Certainly not normal for Sonar in general or good at all.
 
Sounds like you've got a lot of third party stuff in play though so maybe it's exposing conflicts with those plugs in Kingston.
 
Still... not good.
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aghschwabe
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Re: Kingston Export Audio error "catastrophic failure" 2015/11/25 17:12:37 (permalink)
You're quite right. And I'm not too worried...the rollback solved the major issue. I'm not one of these chicken little types who woe the death of Cakewalk because of a bad patch.
 
As for plugins, I only got as far as testing out Izotope IRIS, but since it's the centerpiece of my current project, it's kind of crucial that it can run (at all).
 
You're probably right that some optimization somewhere broke something. It's possible the optimizations cut some corners. Oh the joy of sorting through thousands of lines of code to figure out what's happening.
 
Addendum: I should probably use the time I have to figure out the latest couple of updates. I've been so busy I'm falling behind the incremental upgrades. XD
post edited by aghschwabe - 2015/11/25 17:24:13
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Re: Kingston Export Audio error "catastrophic failure" 2015/11/25 17:23:27 (permalink)
aghschwabe
You're quite right. And I'm not too worried...the rollback solved the major issue. I'm not one of these chicken little types who woe the death of Cakewalk because of a bad patch.
 
As for plugins, I only got as far as testing out Izotope IRIS, but since it's the centerpiece of my current project, it's kind of crucial that it can run (at all).
 
You're probably right that some optimization somewhere broke something. It's possible the optimizations cut some corners. Oh the joy of sorting through thousands of lines of code to figure out what's happening.
 
Addendum: I should probably use the time I have to figure out the latest couple of updates. I've been so busy I'm falling behind the incremental upgrades. XD




Yeah, man. I hear ya. If you send those crash dumps off to Cake though might help them get it sorted.
 
I'm being selfish in saying that though because I sooper totally want to get myself updated but am a scaredycat... so I let everyone else do the testing. lulz...
 
Really though I'm just kind of too stupid to sort out what problems are caused by what and have a seemingly stable setup going so I don't want to bork it out (currently on Foxboro).
 
I guess Jamaican Plains is sounding pretty stable in general and has all the goodies I want so maybe I'll do that for now until more details on Kingston come out.
 
Cheers.
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John T
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Re: Kingston Export Audio error "catastrophic failure" 2015/11/25 21:24:37 (permalink) ☄ Helpfulby jb101 2015/11/26 05:12:39
I've nothing helpful to add here, but I wanted to post to note that "CATASTROPHIC FAILURE" is my favourite error message since the days of "GURU MEDITATION" on the Amiga. Though it must be acknowledged that neither holds a candle to the true classic of the form, Unix's "PRINTER ON FIRE".
post edited by John T - 2015/11/26 10:24:01

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Re: Kingston Export Audio error "catastrophic failure" 2015/11/26 03:31:23 (permalink)
aghschwabe
stickman393
Hmm. This is new:
 

 
This is on a project that I mixed down yesterday in Jamaica Plain, without errors. All I did was mute some midi clips that were unnecessary... so it appears to be something in the K update. 
 
I'm rolling back to JP to check that I can mix-down in that version.
Bummer.
 
UPDATE: Mixdown succeeded in JP, as expected. I'll try re-installing K a bit later and try the mixdown again, when I have some time to experiment. Stay tuned.




I'm seeing much the same thing, but without the warning window. Izotope IRIS2 doesn't work at all, replacing synths is causing consistent lockup (the window greys out and then eventual crashes). I'm getting phone-home pop-ups from both Sonar and Izotope.
 
I'll second the request asking how to roll back a version...saving that, I can always restore from backup (three cheers for daily incremental backups).
 
In short: Sonar was bulletproof for me from launch day until now. Currently, Sonar isn't useable in this state. Ouch.


Are you using vst2 or 3?  vst3 works fine here...I've had Iris2 for awhile but hadn't gotten round to installing it.  I just did, to try and replicate the crashing issue.  First, I rolled back to "J" land, then installed Iris2 and all the additional content, added Iris2 to a song I'm working with, which has over 100 tracks of audio, synths, kontakt/falcon/omnisphere2 tracks, lot of Albion One... a song already beginning to stress my pretty robust system.   
 
I verified Iris worked fine...at least the vst3 version...I use vst3 whereever possible, and also wanted to test the bakers new vst3 code.   Iris itself was kinda boring but....  I saved the song, and reupdated to "K" land.  Brought up the song with the iris track... played fine.  Added another vst3 instance of iris.... recorded/played back fine...
 
Don't know if you're using vst3, but from here it works fine.
 
FWIW, if ur using vst2, try vst3. 
 
If you're crashing, hope you sent in the crash reports for trouble shooting.  The diversity of wintel machines is a real challenge and that's why it's REALLY HELPFUL IF YOU POST YOUR SYSTEM SPECS, LIKE MOST OF US DO IN OUR SIG...
post edited by Vastman - 2015/11/26 03:44:19

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#23
jb101
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Re: Kingston Export Audio error "catastrophic failure" 2015/11/26 05:01:38 (permalink)
John T
I've nothing helpful to add here, but I wanted to post to note that "CATASTROPHIC ERROR" is my favourite error message since the days of "GURU MEDITATION" on the Amiga. Though it must be acknowledged that neither holds a candle to the true classic of the form, Unix's "PRINTER ON FIRE".




As soon as I saw the OP I thought of the Amiga "GURU MEDITATION" error. 
 
Someone once told me how that term originated.  Time fades the memory, but someone at Amiga used to sit cross legged on the workbench (like a guru), and if he moved too heavily it used to crash the machines they were testing, hence "Guru Meditation Error".  IIRC
 
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Re: Kingston Export Audio error "catastrophic failure" 2015/11/26 06:13:40 (permalink)
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Noel Borthwick [Cakewalk]
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Re: Kingston Export Audio error "catastrophic failure" 2015/11/26 08:21:15 (permalink)
aghschwabe
I'm seeing much the same thing, but without the warning window. Izotope IRIS2 doesn't work at all, replacing synths is causing consistent lockup (the window greys out and then eventual crashes). I'm getting phone-home pop-ups from both Sonar and Izotope.
 
I'll second the request asking how to roll back a version...saving that, I can always restore from backup (three cheers for daily incremental backups).
 
In short: Sonar was bulletproof for me from launch day until now. Currently, Sonar isn't useable in this state. Ouch.




You will have to submit a more specific report. I just tried IRIS and had no crashes or problems.
Can you submit a bug report with a minidump as well as a simple recipe or project file to repro the problem?
We won't be able to know if there really is a problem or not without these steps. If its crashing a minidump should be created in the %appdata%\Cakewalk folder for the crash.
Also are you using the VST2 version of IRIS or the VST3 version? I created a project with a simple insrument track with IRIS (both vst2 and vst3) and it worked fine.
The problem could very well be specific to your project.

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#26
aghschwabe
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Re: Kingston Export Audio error "catastrophic failure". So far, not reproduceable. 2015/11/26 20:10:09 (permalink)
I have no idea if this is related, but I was having some nasty crashes with Kingston (particularly IRIS2). IRIS2 wasn't really the problem. It seems that my iLok was having some issues. Eventually I just did an offline authorization (ditching the iLok for the umpteenth time). Aaaaand...the problems disappeared with the iLok.
 
Again, not sure it's related, but it's the only thing I changed and IRIS2 and it's crashes have resolved themselves after ditching the iLok. Just sayin'.
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