Doktor Avalanche 
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Problem reports form broken if you aren't logged in.
http://www.cakewalk.com/Support/Contact/Problem-Report Product and version dropdowns don't seem to be working (values do not populate). I am using chrome and firebox in Ubuntu Linux right now. Anybody else (state browser/OS)? Thanks..
post edited by Doktor Avalanche - 2015/10/14 23:55:00
Sonar Platinum(64 bit),Win 8.1(64 bit),Saffire Pro 40(Firewire),Mix Control = 3.6,Firewire=VIA,Dell Studio XPS 8100(Intel Core i7 CPU 2.93 Ghz/16 Gb),2 x 1TB SSD (Samsung EVO 850),GeForce GTX 460,Yamaha DGX-505 keyboard,Roland A-300PRO,Roland SPD-30 V2,FD-8,Triggera Krigg,Shure SM7B,Yamaha HS5. Rap Pro,Maschine Studio+Komplete 9 Ultimate+Kontrol Z1,Addictive Keys,Waves Silver,Izotope Nectar elements,Overloud Bundle,Geist,Acronis True Image 2015.
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pwalpwal
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Re: Problem reports form broken.. At least in Linux Firefox/Chrome
2015/10/13 09:42:27
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also broken in waterfox 40.0.2 on win10 but i bet it's the browser's fault ;-)
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brundlefly
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Re: Problem reports form broken.. At least in Linux Firefox/Chrome
2015/10/13 10:19:01
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Seems okay in Chrome on Win7.
SONAR Platinum x64, 2x MOTU 2408/PCIe-424 (24-bit, 48kHz) Win10, I7-6700K @ 4.0GHz, 24GB DDR4, 2TB HDD, 32GB SSD Cache, GeForce GTX 750Ti, 2x 24" 16:10 IPS Monitors
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Doktor Avalanche
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Re: Problem reports form broken.. At least in Linux Firefox/Chrome
2015/10/13 12:04:31
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Not sure why this has been moved into problem reports...I'm not creating a problem report for Sonar, this is not fully validated, and this thread was directed towards the Sonar community in order to get this done, thanks for taking away the eyeballs chaps.
post edited by Doktor Avalanche - 2015/10/13 12:15:21
Sonar Platinum(64 bit),Win 8.1(64 bit),Saffire Pro 40(Firewire),Mix Control = 3.6,Firewire=VIA,Dell Studio XPS 8100(Intel Core i7 CPU 2.93 Ghz/16 Gb),2 x 1TB SSD (Samsung EVO 850),GeForce GTX 460,Yamaha DGX-505 keyboard,Roland A-300PRO,Roland SPD-30 V2,FD-8,Triggera Krigg,Shure SM7B,Yamaha HS5. Rap Pro,Maschine Studio+Komplete 9 Ultimate+Kontrol Z1,Addictive Keys,Waves Silver,Izotope Nectar elements,Overloud Bundle,Geist,Acronis True Image 2015.
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pwalpwal
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Re: Problem reports form broken.. At least in Linux Firefox/Chrome
2015/10/13 12:37:31
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Doktor Avalanche
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Re: Problem reports form broken.. At least in Linux Firefox/Chrome
2015/10/13 20:50:19
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This isn't a problem report and should not be in problem reports forum so no CWBRN number. Nor has anybody validated this. Fyi yesterday a host deleted the wrong duplicate thread which I responded to as well... And they moved a software request into the hardware forums leading the OP to contact me about the confusion and host just said .. 'It's hardware' and left it alone. Hopefully normal service will resume soon.. PITA but there are better things to worry about now..
post edited by Doktor Avalanche - 2015/10/13 21:06:40
Sonar Platinum(64 bit),Win 8.1(64 bit),Saffire Pro 40(Firewire),Mix Control = 3.6,Firewire=VIA,Dell Studio XPS 8100(Intel Core i7 CPU 2.93 Ghz/16 Gb),2 x 1TB SSD (Samsung EVO 850),GeForce GTX 460,Yamaha DGX-505 keyboard,Roland A-300PRO,Roland SPD-30 V2,FD-8,Triggera Krigg,Shure SM7B,Yamaha HS5. Rap Pro,Maschine Studio+Komplete 9 Ultimate+Kontrol Z1,Addictive Keys,Waves Silver,Izotope Nectar elements,Overloud Bundle,Geist,Acronis True Image 2015.
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Doktor Avalanche
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Re: Problem reports form broken.. At least in Linux Firefox/Chrome
2015/10/14 21:02:58
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The actual issue is if you log out, then click on the link supplied in initial post the behaviour happens as I describe. Cakewalk need to revise their code whereby if somebody arrives at the form unauthenticated, they need to be redirected to the beginning and prompted to log into it.
post edited by Doktor Avalanche - 2015/10/14 23:55:28
Sonar Platinum(64 bit),Win 8.1(64 bit),Saffire Pro 40(Firewire),Mix Control = 3.6,Firewire=VIA,Dell Studio XPS 8100(Intel Core i7 CPU 2.93 Ghz/16 Gb),2 x 1TB SSD (Samsung EVO 850),GeForce GTX 460,Yamaha DGX-505 keyboard,Roland A-300PRO,Roland SPD-30 V2,FD-8,Triggera Krigg,Shure SM7B,Yamaha HS5. Rap Pro,Maschine Studio+Komplete 9 Ultimate+Kontrol Z1,Addictive Keys,Waves Silver,Izotope Nectar elements,Overloud Bundle,Geist,Acronis True Image 2015.
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Splat
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Re: Problem reports form broken.. At least in Linux Firefox/Chrome
2015/10/15 20:33:58
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There is another bug. If a forum user has registered and does not have an registered products, those dropdown boxes I mentioned earlier are not populated (bug). The user instead should not have that form displayed and told that they have no registered products.
Sell by date at 9000 posts. Do not feed. @48/24 & 128 buffers latency is 367 with offset of 38. Sonar Platinum(64 bit),Win 8.1(64 bit),Saffire Pro 40(Firewire),Mix Control = 3.4,Firewire=VIA,Dell Studio XPS 8100(Intel Core i7 CPU 2.93 Ghz/16 Gb),4 x Seagate ST31500341AS (mirrored),GeForce GTX 460,Yamaha DGX-505 keyboard,Roland A-300PRO,Roland SPD-30 V2,FD-8,Triggera Krigg,Shure SM7B,Yamaha HS5.Maschine Studio+Komplete 9 Ultimate+Kontrol Z1.Addictive Keys,Izotope Nectar elements,Overloud Bundle,Geist.Acronis True Image 2014.
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Re: Problem reports form broken.. At least in Linux Firefox/Chrome
2015/11/30 10:38:35
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Doktor Avalanche
The actual issue is if you log out, then click on the link supplied in initial post the behaviour happens as I describe.
Cakewalk need to revise their code whereby if somebody arrives at the form unauthenticated, they need to be redirected to the beginning and prompted to log into it.
Hmmm. It's always been that way. Wondering how you're arriving at the page w/o being validated. Are you still able to easily reproduce? When you do hit the page, do you see "Welcome back Doctor Avalance/Splat/etc." at the top right corner of our website? Sorry if this is a silly question, but are you starting the form, logging out in a different tab, then continuing the form on an already opened tab?
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cool
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Re: Problem reports form broken.. At least in Linux Firefox/Chrome
2015/12/14 14:09:29
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Bump. Same problem. Win7, Firefox, Chrome. Only one product in the dropdown menu: 
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Re: Problem reports form broken.. At least in Linux Firefox/Chrome
2015/12/14 14:28:17
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cool
Bump. Same problem. Win7, Firefox, Chrome.
Only one product in the dropdown menu:
Definitely not the same issue as presented by the OP. This might be confusing, but it's actually working as intended. We intentionally restrict the list of purchases to user owned products & also products that are not purchased through Steam. In your case I'm seeing all other products (save for the one listed) being allocated as Steam purchases. There's actually a pretty legitimate reason for not showing Steam products, and it all has to do with the automated processing that goes on behind the scenes for reports that require debugging and analysis for any attached crash files. There's a pretty intricate system behind the scenes for any report that comes through that pulls things into our internal bug tracking system. Allowing reports for Steam products would ultimately result in failure to process the report, frustrating the user, and would break down the automation of fault reports, frustrating development. Ultimately we'd like to extend some of the automation of this system, but in the meantime we've alerted & enabled our support team to handle reporting for Steam products & products that users do not own via internal tools. TL;DR The form is working, it's just confusing for you. If you need to report a bug for Steam purchases please do so via the respective Steam Community or via our support team. Sorry for the trouble!
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