MSGracindo
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Monthly subscribed to Pay One-Time Sonar Platinum
Hi there, I was paying for 3 or 4 months for the monthly Sonar Platinum, and I decided to buy it complete, I paid for the Pay One-Time Sonar Platinum. But the Sonar status continues to show the "monthly" account. Is it normal? Well, I noticed that something at least has changed, links to download the Sonar appeared in "my-account/products" The photo is attached bellow showing the "monthly" matter Sorry about my poor english, I'm from Brazil. Regards! 
post edited by MSGracindo - 2015/12/02 11:43:02
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kevinwal
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Re: Monthly subscribed to Pay One-Time Sonar Platinum
2015/12/02 10:50:23
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I'd give support a call to make sure.
Kevin Walsh My latest tunes are at Reverbnation, please give a listen! EVGA X58 Classified III, 24GB Kingston RAM, i7/970 6 core256GB SSD, 2TB HDWindows 10 Build 10586, Sonar Platinum, 2016.03MOTU 8Pre Interface
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Re: Monthly subscribed to Pay One-Time Sonar Platinum
2015/12/02 11:42:50
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☼ Best Answerby MSGracindo 2015/12/02 12:19:22
I can confirm that your status is owned. Because SONAR thinks it's all set up until December 24th, 2015, it hasn't checked again for updated information regarding your membership. Once it does that it will see that you have purchased the product outright and will indicate it is owned versus monthly.
Sorry for the confusion on this. We're working on some tasks that will make this clearer in the future.
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MSGracindo
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Re: Monthly subscribed to Pay One-Time Sonar Platinum
2015/12/02 12:17:03
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Ok Ryan, no problem... but... will cakewalk charge me again in december for the month subscription? I purchased Sonar 1st december, and every month in the 10th day, the monthly subscription charges my credit card, so I believe in this december I will be free from this charge, right?
Thanks for the quick response Ryan!
Also, thanks Kelvin Walsh
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Re: Monthly subscribed to Pay One-Time Sonar Platinum
2015/12/02 12:37:15
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☄ Helpfulby MSGracindo 2015/12/02 12:54:38
MSGracindo
Ok Ryan, no problem... but... will cakewalk charge me again in december for the month subscription? I purchased Sonar 1st december, and every month in the 10th day, the monthly subscription charges my credit card, so I believe in this december I will be free from this charge, right?
Thanks for the quick response Ryan!
Also, thanks Kelvin Walsh
It will continue to bill you until you cancel the recurring monthly payment. I am sending you a link in a private message that will allow you to do so. Best,
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MSGracindo
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Re: Monthly subscribed to Pay One-Time Sonar Platinum
2015/12/02 12:51:24
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Thank you Ryan!
I'd cancelled the monthly subscription.
So, probrably after 24th december will appear to me "owned", right?
Regards and thanks again for the "cancel" link
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Keith Albright [Cakewalk]
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Re: Monthly subscribed to Pay One-Time Sonar Platinum
2015/12/02 13:16:49
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☄ Helpfulby MSGracindo 2015/12/02 14:34:52
Sorry for the confusion over this. We were understandably paranoid about not wanting to break users' working installations by changing authorization just in case there was a change. We didn't want to risk sending users to demo mode that were working. However, we plan to address this status update case soon so you can have confidence in seeing your purchase upgrades reflected in the application and we'll do so without a demo mode risk :)
Keith
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kevinwal
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Re: Monthly subscribed to Pay One-Time Sonar Platinum
2015/12/02 13:19:58
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☄ Helpfulby MSGracindo 2015/12/02 14:35:01
Alternatively, you can wait for Cakewalk to contact you here. 
Kevin Walsh My latest tunes are at Reverbnation, please give a listen! EVGA X58 Classified III, 24GB Kingston RAM, i7/970 6 core256GB SSD, 2TB HDWindows 10 Build 10586, Sonar Platinum, 2016.03MOTU 8Pre Interface
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MSGracindo
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Re: Monthly subscribed to Pay One-Time Sonar Platinum
2015/12/02 14:41:12
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Keith Albright [Cakewalk]
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Re: Monthly subscribed to Pay One-Time Sonar Platinum
2015/12/02 15:53:25
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I should qualify 'soon'. As for when SONAR would be fixed to immediately reflect any subsequent update from say monthly to one-time, 'soon' doesn't necessarily mean today or this week. We'll look at resolving for a future update of SONAR.
For now, as Ryan said, SONAR will show an updated status when it gets to the end of the monthly period.
Keith
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