Rapture Pro silent presets

Maybe looking at a log will help you figure out what is going on. "Enable Logging" using the Options menu on the RPro UI. Logs are written in to a Logs folder in the path where the RPro Programs folder is located. The default location is "C:\Cakewalk Content\Rapture Pro\Logs."

Oh, yeah and a bunch aren't there. Sigh.
 

Yah, sure were. I think I did them one at a time instead of "install all" on the parent item but I wouldn't "think" that would be a problem. But I already had Rapture and DimPro installed, I would suspect that as a likely culprit.
 

Just a guess, but perhaps you have duplicated multisample folders (or rather old and new). Maybe try searching for a given multisample to see whether you have duplicates. Bear in mind that there has also been a shift from wav to flac, so you may find two versions (<sample_name>.wav in the "old" and <sample_name>.flac in the "new").
 
If you do find that you have two quite distinct multisample locations, once you have tidied up the registry entries to point to a single definitive folder, it is straightforward to drag and drop the entire contents of either or both of the existing folders to the definitive new folders. Probably wise to ensure that you select the new version of any given sample in the event of conflicts. Also, in my case I rashly deleted all of the wavs that had flac equivalents to save space, but I later regretted this because some older projects were insistent that they wanted the wavs. (This last may have been down to my incompetence, however.)

I can fully confirm the buggy behavior under OSX
 


So I have tested:
 
OSX 10.11.2 (My test system on an external disk)
 
- Pro Tools 12.3.1    Rapture Pro: many presets not loading, after some time some presets get distorted (that played some minutes before) until plugin is reloaded   Rapture Session:  all presets are loading and working perfectly
- Pro Tools 12.4    Rapture Pro: many presets not loading, after some time some presets get distorted (that played some minutes before) until plugin is reloaded   Rapture Session:  all presets are loading and working perfectly
- Logic Pro AU / Studio One 3 AU Rapture Pro: many presets not loading    Rapture Session:  all presets are loading and working perfectly
- Cubase 8.5 Pro / Studio One 3  VST3   Rapture Pro: all presets are loading and working perfectly    Rapture Session:  all presets are loading and working perfectly
 
OSX 10.10.5 (My production system)
 
- Pro Tools 12.3.1    Rapture Pro: many presets not loading, after some time some presets get distorted (that played some minutes before) until plugin is reloaded   Rapture Session:  all presets are loading and working perfectly
- Pro Tools 12.4    Rapture Pro: many presets not loading, after some time some presets get distorted (that played some minutes before) until plugin is reloaded   Rapture Session:  all presets are loading and working perfectly
- Logic Pro AU / Studio One 3 AU Rapture Pro: many presets not loading    Rapture Session:  all presets are loading and working perfectly
- Cubase 8.5 Pro / Studio One 3  VST3   Rapture Pro: all presets are loading and working perfectly    Rapture Session:  all presets are loading and working perfectly
 
Reinstalled all librarys via Command Center. Reinstalled plugin via Command Center.
 
If the problem occours, the meters are not moving. There is no output from Rapture Pro.
 
---------------------
 
Opened a service call in december ... useless answers so far from support .. no further reaction since 01/06/2016 ...  the support  kills my interest in the whole cakewalk product line ... shame on you!

Hi all,
 
I dropped private messages to those experiencing issues to prevent multiple back and forths causing any confusion on this thread. I'd like to help you all get up and running, and I'll post any solutions we come across.

For what it's worth, the update fixed the "silent Dim Pro presets" problem for me as well (OS X 10.9.5).

I just started up Sonar for the first time in a couple months, and noticed that Rapture Session is missing a lot of multisamples. 
 
For example the first 3 piano patches sound okay, but the fourth (Cinematic Piano 1) fails to load any sounds.
 
When I enable logging, I can see that there are 4 multisamples it is failing to load:
 

Program: e:\cakewalk-content\Rapture Pro\Programs\Rapture Session\Pianos\Cinematic Piano 1.prog
The following samples could not be loaded:
Element 1:     C:\Cakewalk Content\Cakewalk Sample Data\Rapture Pro\Multisamples\SIEL Orchestra\Strings Cello Ensemble.sfz
Element 2:     c:\cakewalk content\cakewalk sample data\rapture pro\multisamples\wavetable collection 1\sub_organ_1.wav
Element 3:     C:\Cakewalk Content\Cakewalk Sample Data\Rapture Pro\Multisamples\Space Rhodes\Space Rhodes.sfz
Element 4:     C:\Cakewalk Content\Cakewalk Sample Data\Rapture Pro\Multisamples\German Grand Piano\Grand Piano.sfz

One of the missing files is sub_organ_1.wav.  I looked in the directory it's trying to use and indeed, there is no sub_organ_1.wav file in there (nor any other .wav file; they all seem to be .flac files instead).
 
So my question is: where is sub_organ_1.wav supposed to exist?
 
Also, the folders "SIEL Orchestra" or "German Grand Piano" don't exist either.
 
Reinstalling Rapture Session and its five "Session - *" subprograms didn't help.

Thanks for the information.
 
I notice that sub_organ_1.flac doesn't exist in that folder either (or any folder I searched).
 
 

Interesting.
 
Does this mean the Rapture Session that came with Sonar Platinum contained .prog files which reference multisamples which are part of Rapture Pro rather than Rapture Session?


Is there a way to automatically delete from Rapture Session's program list all programs which are missing multisamples?  Or do we have to go through all the programs manually?

I've just hit this problem - but I found a solution (worked for me at least)... I copied the multisamples which were in the wrong place (after enabling logging to see where the missing samples were) to the "Rapture" Sample Pool folder, NOT the Rapture Pro folder (keeping the folder names of the expansion pack or library which they belong to. All working now, although I'm not sure whether this is actually a separate issue - because the Dimension Pro programs always worked fine.

Hello all,
 
This thread is interesting in that it implies that the issue has been resolved with an update to Rapture Pro. I would have to disagree in that I have numerous patches that still are silent or generate error messages. What is odd is that sometimes I will get the error message and yet the patch will play.
 
It has now been almost a month since I contacted support and I have yet to receive ANY response whatsoever. I again tried to send a request for status last week and still no response. 
 
Here is the issue:
 
After getting an upgrade to Rapture Pro, I am finding numerous patches that simply either do not load or do not output and sound. These are the standard factory sounds but many of the other libraries seem to have the same issue. I would have thought it was a library install issue but it makes no sense that some in the same library run fine and others do not. Sometimes the error will be "Program Load Failed" and yet it will still make sounds. Other times it will generate the error and the patch is unusable. Please advise. Also, is there recommended structure for centralizing and adding any additional programs? 
 
Any suggestions from this esteemed forum?
 

I turned on Logging and prior to that you would not get a dialog box opening giving any error. Now when it has an issue with the patch it displays an error message asking if I want to see the list of samples that failed to load.
 
Again, if this were a path issue WHY would some entries from the SAME Factory library work and others not? In the example below, the files reference are NOT located in the designated path. However, this must be an issue with the installation script if some files are missing. The bottom line is...how do I get ALL the content that that I have paid for? Is it best to simply remove ALL instances of Rapture and Dimension Pro and all libraries and then reinstall from scratch? I have numerous expansion packs.
 
Thanks in advance!!
 
When I select Yes and example might be:
 
Program: C:\Cakewalk Content\Rapture Pro\Programs\Rapture Pro\Atmospheric\80s Poly Pad 1.prog
The following samples could not be loaded:
Element 3:
c:\cakewalk content\cakewalk sample data\rapture pro\multisamples\wavetable collection 1\cello_3.wav
Element 4:
C:\Cakewalk Content\Cakewalk Sample Data\Rapture Pro\Multisamples\Compressed Strings\Compressed Strings.sfz
 
Some entries in the log are:
 
15:00:32 [ -------- ] setting up logger
15:00:32 [ -------- ] Logging enabled by user
15:00:38 [ C:\Cakewalk Content\Rapture Pro\Programs\Rapture Pro\Atmospheric\80s Poly Pad 1.prog ] Loading Program
15:00:38 [ c:\cakewalk content\cakewalk sample data\rapture pro\multisamples\edp gnat special\gnat enhance.sfz ] Loading .sfz file
15:00:39 [ c:\cakewalk content\cakewalk sample data\rapture pro\multisamples\edp gnat special\gnat enhance.sfz ] reading .sfz file...
15:00:39 [ c:\cakewalk content\cakewalk sample data\rapture pro\multisamples\edp gnat special\gnat enhance.sfz ] loading c:\cakewalk content\cakewalk sample data\rapture pro\multisamples\edp gnat special\gnat_enh\enh-024-c0.wav
15:00:39 [ c:\cakewalk content\cakewalk sample data\rapture pro\multisamples\edp gnat special\gnat enhance.sfz ] load failed, trying sample pool path: C:\Cakewalk Content\Rapture Pro\Sample Pool\enh-024-c0.wav
15:00:39 [ c:\cakewalk content\cakewalk sample data\rapture pro\multisamples\edp gnat special\gnat enhance.sfz ] load failed, trying SFZ path: c:\cakewalk content\cakewalk sample data\rapture pro\multisamples\edp gnat special\enh-024-c0.wav
15:00:39 [ c:\cakewalk content\cakewalk sample data\rapture pro\multisamples\edp gnat special\gnat enhance.sfz ] trying flac: c:\cakewalk content\cakewalk sample data\rapture pro\multisamples\edp gnat special\gnat_enh\enh-024-c0.flac
15:00:39 [ c:\cakewalk content\cakewalk sample data\rapture pro\multisamples\edp gnat special\gnat enhance.sfz ] loading c:\cakewalk content\cakewalk sample data\rapture pro\multisamples\edp gnat special\gnat_enh\enh-025-c#0.wav
15:00:39 [ c:\cakewalk content\cakewalk sample data\rapture pro\multisamples\edp gnat special\gnat enhance.sfz ] load failed, trying sample pool path: C:\Cakewalk Content\Rapture Pro\Sample Pool\enh-025-c#0.wav
15:00:39 [ c:\cakewalk content\cakewalk sample data\rapture pro\multisamples\edp gnat special\gnat enhance.sfz ] load failed, trying SFZ path: c:\cakewalk content\cakewalk sample data\rapture pro\multisamples\edp gnat special\enh-025-c#0.wav
15:00:39 [ c:\cakewalk content\cakewalk sample data\rapture pro\multisamples\edp gnat special\gnat enhance.sfz ] trying flac: c:\cakewalk content\cakewalk sample data\rapture pro\multisamples\edp gnat special\gnat_enh\enh-025-c#0.flac
15:00:39 [ c:\cakewalk content\cakewalk sample data\rapture pro\multisamples\edp gnat special\gnat enhance.sfz ] loading c:\cakewalk content\cakewalk sample data\rapture pro\multisamples\edp gnat special\gnat_enh\enh-026-d0.wav
15:00:39 [ c:\cakewalk content\cakewalk sample data\rapture pro\multisamples\edp gnat special\gnat enhance.sfz ] load failed, trying sample pool path: C:\Cakewalk Content\Rapture Pro\Sample Pool\enh-026-d0.wav
15:00:39 [ c:\cakewalk content\cakewalk sample data\rapture pro\multisamples\edp gnat special\gnat enhance.sfz ] load failed, trying SFZ path: c:\cakewalk content\cakewalk sample data\rapture pro\multisamples\edp gnat special\enh-026-d0.wav
15:00:39 [ c:\cakewalk content\cakewalk sample data\rapture pro\multisamples\edp gnat special\gnat enhance.sfz ] trying flac: c:\cakewalk content\cakewalk sample data\rapture pro\multisamples\edp gnat special\gnat_enh\enh-026-d0.flac
15:00:39 [ c:\cakewalk content\cakewalk sample data\rapture pro\multisamples\edp gnat special\gnat enhance.sfz ] loading c:\cakewalk content\cakewalk sample data\rapture pro\multisamples\edp gnat special\gnat_enh\enh-027-d#0.wav
15:00:39 [ c:\cakewalk content\cakewalk sample data\rapture pro\multisamples\edp gnat special\gnat enhance.sfz ] load failed, trying sample pool path: C:\Cakewalk Content\Rapture Pro\Sample Pool\enh-027-d#0.wav
15:00:39 [ c:\cakewalk content\cakewalk sample data\rapture pro\multisamples\edp gnat special\gnat enhance.sfz ] load failed, trying SFZ path: c:\cakewalk content\cakewalk sample data\rapture pro\multisamples\edp gnat special\enh-027-d#0.wav

I'm trying to get two .sfz files can you help?
 
Shekere 01.sfz
Bodhran Hit 01.sfz
 
Thanks
 
Nigel

It doesn't matter anymore, but he we go:
 
I have found that, when Rapture Pro goes silent (or some presets does not output anything), if you delete the plugin, insert it again, and select the former silent preset, it will work (not silent anymore).
 
But since 2.0.4, Rapture Pro rarely goes silent.
 
All of this assuming Rapture Pro doesn't output any error message, of course.