My Dream Amp is a Nightmare to Register...

So a few days after I bought my Marshall half stack, I went on Marshall's web site and proceeded to register my stuff - entered my S/N and e-mail address, clicked "next" and was advised that someone would get in touch w/ me to confirm registration.
 
2 weeks later, having not heard from the good people at Marshall, I contacted Support, and got a reply a few days later that my case had been forwarded to their USA service center. Why was there no option for me to contact the US service center in the first place, I have no idea. There is ONE support link on their web site. But anyway...
 
2 more weeks and I had not heard of them, so I contacted the lady who's replied the first time. Only, this time, I didn't get a reply.
 
My patience wearing thin, I contacted them via pm on Facebook. In a matter of hours, I was provided with an e-mail address.
 
Finally! Or so I thought...
 
After providing my info, I was advised that those S/N were for USA and needed to be registered in America, and that my info would be forwarded there. Not that there is any option to actually register a US S/N on Marshall's web site, mind you.
 
It's been two days and I've not heard from them. And honestly, I'm not expecting to.
 
Love my amp, but Marshall really need a lesson in customer support...
 
 

This link works from a US browser:
https://marshallamps.com/support/product-registration/
 
 
http://www.howtogeek.com/210614/how-to-access-region-restricted-websites-from-anywhere-on-earth/
 

Rain
... 
Love my amp, but Marshall really need a lesson in customer support...
 ...
 

The best lesson is a Consumer Protection Agency complaint (available online) ... it comes from your state's Attorney General, and watch all that stupid paperwork, and management doing nothing disappear in 3 seconds and you get a call on it. Save the paperwork next to the Stack's sale paperwork, and voila ...
 
Too many of these folks are just playing games and they need to have a pogo stick up their ............ !!!

Don't forget to register your drone.

Sounds like you need to register your annoyance Rain! 

slartabartfast

Rain

slartabartfast
This link works from a US browser:
https://marshallamps.com/support/product-registration/
 
http://www.howtogeek.com/210614/how-to-access-region-restricted-websites-from-anywhere-on-earth/
 

That's where I registered in the first place. But they did not follow up and when I contacted support, I was told that my case would be forwarded to US support. And again. And again.
 
Everything on their site is UK-centric. No way to register an American amp directly or to get in touch w/ US support.

Yeah. The IP address for the site I am accessing (104.28.6.236) re-directs to a Cloudflare site after a no direct IP access permitted notice. Apparently Marshallamps.com (accessed from US) is hiding behind another network and if you are not in the US you will not connect via that network. You can try the VPN thing. 

Everything I am seeing right now, reeks of fake and that includes the AMP with a cardboard cover so you can't see that it was made in _______ and is only worth 32 cents!
 
I'm sorry ... for the money spent this needs some real punching ... not just not getting around. And the vendor not helping is worse ... they know they sold a bum product because they got it from the ACME company and it was tested by the Road Runner!
 
Can't believe how ... submissive, we are getting, and not handling things with legal recourse that costs you nothing ... the Consumer Protection Agency for each state is a free service! Go ahead ... get ripped off because you did not have a "valid" registration, and they won't replace the 3 cent crap part!

If you like it, there's nothing more to be said. Virtually everything is made off shore today and the dollar is king.
 
I hand make my stuff with premium parts and nobody will pay for it. My parts alone are usually more than buying an offshore amp. That's why I don't make any money building them.

I know I'm kinda old-fashioned, but I usually just mail in the little registration card.

At least you didn't have to use NI Service Center. Copy yourself on all emails. Make a Saved folder in your email and Keep everything there.
I'm glad you got it. Did you get a slant cab or straight? Speakers? 
J

Nice cab. Do you like it? I'd opt for a straight cab, only because they are what Kossoff used. I'm sure either one would finish off my hearing, lol. I'd love to have one of the purple cabs that came with the V/M, or a 4x12 with 25w G12Ms (may be the same) or maybe some comparable EMI. There is always something to want... I've never had a 4x12. I have a stereo 2x12 that I wired to be switchable to 2x12 mono and several 1x12 cabs.. I think everyone should have a 4x12 at least once but I have absolutely no need for it. I guess it's OK, my forst real amp was a Silvertone 1485, all tube with 6x10s. They are unique amps, two channels and two output transformers, one for each input so plugging in to both really does a LOT. It was stolen from a club, but I still have the footswitch!
In 1970 I had it in the back of my second VW vanagon with 3x10s hooked to each side of a Motorola 8-track cassette player. You'd be astounded how loud 8wpc can be through 6 tens. The tape hiss would scare you... lol. I miss that amp. I'm glad you got what you like!
These are the good years Rain.
 
J

Obviously, if I could I'd probably go for a full stack - but I can't justify that, and for most venues where I'm likely to play, my half stack is already more than sufficient.
 
At home, I'm running it in Triode mode (down to 50 Watt) and I've not yet pushed the volume to 1. I'm not one to play needlessly loud, even though like every guitar player I like to feel the power once in a while. But in my home studio, I value clarity over everything else.
 
However, rehearsals with our band should begin soon, and I'll have the opportunity to push it then and there.

ampfixer
With great power, comes great responsibility. 

Power in the hands of fools, is an accident waiting to happen, yeah?