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How Do I Email Tech Support?

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Johnbee58
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May 31, 16 1:26 PM (permalink)

How Do I Email Tech Support?

I have a question for Tech Support that isn't covered in the Knowledge base and I run it thru the Forum without success.  I'd like one of their technicians to address my problem.  How do I get to the email support?  I tried to get there by the menu, but all I get is a drop down box for my product.  I can go no further.
 
Thanks
 
John B.

Lenovo Core i5 4460 Desktop PC (Windows 8 64 bit), Focusrite Scarlett 6i6, Nektar LX61 Keyboard MIDI Controller, Avantone Pro CV-12 tube condenser microphone, JBL LSR308 8" active monitor speakers.  Cakewalk by Bandlab, Reason 7,
NI Session Strings Pro, NI Strummed Acoustic Guitar, Miroslav Philharmonic, Auturia DX7 V, Garritan JABB 3, EZ Keys, EZ Drummer.
 
 "I will create music the way I want to whether a million people are listening or no one is listening."   Dan Fogelberg, Singer/Songwriter-1951-2007
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    tlw
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    Re: How Do I Email Tech Support? May 31, 16 1:34 PM (permalink)
    Select the relevant product in the drop down box on http://www.cakewalk.com/Support/Email

    Then click the link below the box that says "Get help for this product".

    Near the bottom of the page that loads is a link saying "Contact email support."

    Which should take you to a form showing your current support profile (if any) and a box below that to put your query/whatever in.

    At least, that procedure seems to work for me.

    Sonar Platinum 64bit, Windows 8.1 Pro 64bit, I7 3770K Ivybridge, 16GB Ram, Gigabyte Z77-D3H m/board,
    ATI 7750 graphics+ 1GB RAM, 2xIntel 520 series 220GB SSDs, 1 TB Samsung F3 + 1 TB WD HDDs, Seasonic fanless 460W psu, RME Fireface UFX, Focusrite Octopre.
    Assorted real synths, guitars, mandolins, diatonic accordions, percussion, fx and other stuff.
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    scook
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    Re: How Do I Email Tech Support? May 31, 16 1:54 PM (permalink)
    Support for X3 was dropped at the beginning of the year.
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    Johnbee58
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    Re: How Do I Email Tech Support? May 31, 16 2:53 PM (permalink)
    Deleted.
    post edited by Johnbee58 - May 31, 16 3:22 PM

    Lenovo Core i5 4460 Desktop PC (Windows 8 64 bit), Focusrite Scarlett 6i6, Nektar LX61 Keyboard MIDI Controller, Avantone Pro CV-12 tube condenser microphone, JBL LSR308 8" active monitor speakers.  Cakewalk by Bandlab, Reason 7,
    NI Session Strings Pro, NI Strummed Acoustic Guitar, Miroslav Philharmonic, Auturia DX7 V, Garritan JABB 3, EZ Keys, EZ Drummer.
     
     "I will create music the way I want to whether a million people are listening or no one is listening."   Dan Fogelberg, Singer/Songwriter-1951-2007
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    scook
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    Re: How Do I Email Tech Support? May 31, 16 3:07 PM (permalink)
    removed because previous message was deleted
    post edited by scook - May 31, 16 3:34 PM
    #5
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