Skyline_UK
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New theme, colours, etc. So why no fix to CWBRN-43213 ???
I must say I find it staggering that with all the programming activity around the new theme, colour pallete, etc. CWBRN-43213 has not been fixed!!! What is CWBRN-43213? It was a bug (noticed by others and subject to a thread here which cannot now be found because the forum Search facility has been broken for years...) introduced in the November 2015 update and I reported it as such on 26th December 2015:- - Click on a clip to highlight it.
- Click 'I' to open the Inspector.
- Select the Clip tab in the Inspector.
- If it's not already showing, click the Properties section to open it.
- Click on either the Foreground or Background rectangle in order to change one of the colours.
- The colour pallet pops up. Select a colour different from the existing one.
Expected: The new colour should immediately show in the colour rectangle at 5. above. Actual: The new colour does not show! You can force it to show by mouse clicking somewhere else in the Properties tab (in a non-field area). On 29th March I added a chasing comment to this CWBRN to the effect that this colour selection worked fine for years and was broken with the Lexington update. No response. Zilch. This is sloppy workmanship. As I said, with all the attention given to this very area for this month's update the programmers must have been walking all over it and yet didn't correct this annoying bug. It's also annoying that I can file a CWBRN and get no feedback whatsoever...not even a 'can't reproduce', nothing. The status shows as "New - This is a new problem report. It has not yet been reviewed by Cakewalk." Filed five months ago and they simply can't be arsed to read it. I shan't bother in future. 
post edited by Skyline_UK - 2016/05/27 10:29:47
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tenfoot
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Re: New theme, colours, etc. So why no fix to CWBRN-43213 ???
2016/05/27 10:42:50
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It is dissapointing when your pet peeve doesn't get any love, but I wouldn't take it too much to heart:) I imagine there is a kind of 'triage' for problem reports, and whilst this particular one is annoying for you, it isn't exactly a showstopper. Consider also the sheer number of problem reports that Cakewalk must get, including many of which may be user error, but all of which must be sorted through. It must be quite a task! With regards to the problem report showing as new, I made a problem report around the same time that still shows as new, but the errant behaviour was corrected and listed as a fix in a subsequent update. It would seem that a reports status does not necessarily indicate it has been completely ignored and isn't on the radar. It's great you took the time to report it. Please don't stop!
Bruce. Sonar Platinum 2017-09, Studio One 3.5.3, Win 10 x64, Quad core i7, RME Fireface, Behringer X32 Producer, Behringer X32 Rack, Presonus Faderport, Lemure Software Controller (Android), Enttec DMXIS VST lighting controller, Xtempo POK.
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brundlefly
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Re: New theme, colours, etc. So why no fix to CWBRN-43213 ???
2016/05/27 10:50:47
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This bug is probably in the logic of the Inspector. Just because they've been working on colors in general is no reason to expect this issue would also be addressed. It might seem like a related issue, but the code is probably completely separate from areas touched in this update. Many of us have submitted problem reports for bugs and regressions that remain outstanding for years. It's all about priorities. In the grand scheme of things, this one is a pretty minor display issue. I'm more concerned about things that affect the sound of a project, of which there are also many outstanding. As far as I'm concerned, little niggles with the GUI just aren't worth getting bent out of shape about, especially when the problem is easily avoided or worked around.
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robert_e_bone
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Re: New theme, colours, etc. So why no fix to CWBRN-43213 ???
2016/05/27 12:11:27
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☄ Helpfulby Skyline_UK 2016/05/27 13:46:26
I can confirm that the color in the rectangles do NOT immediately display a newly-selected color, and that this is a different behavior than prior Sonar releases. When I set a color for a clip, then click on a different parameter in the Clip section of the Inspector Pane for that clip, it DOES then show the newly-selected color. It also displays the newly-selected color if I click on some other track in the Track Pane and then click back on the track/clip that I had previously just changed the color for, so the issue seems to me to simply be that they broke the refresh of the Foreground and Background rectangle colors after you select or change a color. While this appears to be a recent bit of broken, it certainly for ME is not an Earth shattering defect, and by no means does it impact my workflow for any longer than clicking once somewhere else in either the Inspector or Track Pane. Can you please give me a better idea of what the impact to your use of Sonar because of this is? I am only asking because your post used words like 'staggering' so I would like to better understand its impact on your workflow. As far as the forum search mechanism - it does indeed blow. Many folks use Google to search for forum threads, and add a couple of Google search filters to tell Google to only search Cakewalk forums for whatever they are searching for. The way to do this is to use: site:forum.cakewalk.com (followed by your specific search terms) Examples: site:forum.cakewalk.com platinum CWBRN-43213 or site:forum.cakewalk.com platinum foreground background clip inspector color Try searching like the above, and that should give you good search results limited to the Cakewalk forums. Bob Bone
Wisdom is a giant accumulation of "DOH!" Sonar: Platinum (x64), X3 (x64) Audio Interfaces: AudioBox 1818VSL, Steinberg UR-22 Computers: 1) i7-2600 k, 32 GB RAM, Windows 8.1 Pro x64 & 2) AMD A-10 7850 32 GB RAM Windows 10 Pro x64 Soft Synths: NI Komplete 8 Ultimate, Arturia V Collection, many others MIDI Controllers: M-Audio Axiom Pro 61, Keystation 88es Settings: 24-Bit, Sample Rate 48k, ASIO Buffer Size 128, Total Round Trip Latency 9.7 ms
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maximumpower
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Re: New theme, colours, etc. So why no fix to CWBRN-43213 ???
2016/05/27 12:41:33
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☄ Helpfulby Skyline_UK 2016/05/27 13:46:14
Skyline_UK I must say I find it staggering that with all the programming activity around the new theme, colour pallete, etc. CWBRN-43213 has not been fixed!!! What is CWBRN-43213? It was a bug (noticed by others and subject to a thread here which cannot now be found because the forum Search facility has been broken for years...) introduced in the November 2015 update and I reported it as such on 26th December 2015:-
I am just commenting on the search part of your comment and presenting another option that might be useful in the future. For searching a site you can also use google. For example, I typed: "site:forum.cakewalk.com CWBRN-43213" in the Google search box and the first three hits were this thread and I think the two you referenced. I hope you find this useful for future searching on this site.
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Skyline_UK
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Re: New theme, colours, etc. So why no fix to CWBRN-43213 ???
2016/05/27 13:35:09
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It's not a work showstopper for me, of course. I guess I'm just old fashioned and bemoaning a couple of principles here. (1) In my book it's simply inept to introduce new bugs and those should be sorted asap, especially as it's been laid out on a plate in a CWBRN. (2) It's poor customer service to have a bug report system, to enable users to help the company hone its product, and then fail to have a simple system whereby someone reviews them/updates them until closed off. Other music software companies I deal with operate such 'ticket' systems very efficiently. (BTW, thanks robert_e_bone and maximumpower).
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ampfixer
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Re: New theme, colours, etc. So why no fix to CWBRN-43213 ???
2016/05/27 14:36:34
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☄ Helpfulby Skyline_UK 2016/05/28 04:06:13
I think the current mindset is to make users expect bugs. They are regarded as inevitable by developers and a lot of users. It's too bad that they don't nail them down as reported instead of gathering a backlog. If we could see a list of all confirmed bugs along with the report date, it would be depressing. This software thing is something akin to black magic. The unwashed masses are not in a position to understand the complexities of a "simple" bug fix. Maybe a slow down on new features is needed until the bugs reported are fixed. Wait.. deja Vu is coming on strong.
Regards, John I want to make it clear that I am an Eedjit. I have no direct, or indirect, knowledge of business, the music industry, forum threads or the meaning of life. I know about amps. WIN 10 Pro X64, I7-3770k 16 gigs, ASUS Z77 pro, AMD 7950 3 gig, Steinberg UR44, A-Pro 500, Sonar Platinum, KRK Rokit 6
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robert_e_bone
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Re: New theme, colours, etc. So why no fix to CWBRN-43213 ???
2016/05/27 16:31:31
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☄ Helpfulby tenfoot 2016/05/27 22:39:29
I was a software developer for 38 years, and there has been and always will be a need for companies to balance true maintenance fixes and enhanced functionality, particularly in as competitive a market as recording software. There are zillions of compromises made each and every day, to keep costs down, fix things, and attract new customers. I WILL say that since they have moved to these rolling updates, they have REALLY picked up the pace for getting fixes out the door - though it will ALWAYS be the case that some folks want things done with different priorities, such as more new features, while others want/need fixes to long-standing issues, etc.... everybody has a different set of desires and wishes for what gets fixed or built first for the next release. A guitar player may have not much use for soft synths, while a classical composer may not have any use for guitar amp modelling, and so on. Further, Cakewalk is a pretty small company, trying to compete and survive, and hopefully grow. In addition, just with regard to fixes, something that IS a showstopper, like Sonar crashes for half the folks trying a new release, will result in Cakewalk working up a hot fix as soon as humanly possible, to fix that for people. Then there are fixes that affect differing numbers of users, and in differing amounts of hassle. They are CONSTANTLY reviewing the collection of confirmed bugs to see who is likely in the greatest actual need for something to get fixed, versus a small number of folks that use an otherwise little used feature and want something changed. (I actually seem to fall into that group, as I write prog tunes with mixed meters all the time, and not being able to use an eighth-note in the meter base for the Step Sequencer drives me nuts, but only one or two others have ever complained about that, so it never seems to percolate to the top of the list of what will get fixed). Sooooo - when possible, the forum members do an OUTSTANDING job of figuring out workarounds to as many things where that would help folks out, while waiting for maintenance to come along to fix whatever it is that the workaround is used to circumvent. Cakewalk is also a BRAND NEW way of dealing with support, and there ARE some roll out issues with it thus far. That will certainly get addressed, and the sooner the better, but that might pull one or more developers and managers off of time that would have been spent either fixing bugs or building new stuff. After using Cakewalk products for well over 20-25 years, since the days of DOS and Twelve Tone Systems, I CAN tell you that the folks working there are ALL passionate about doing what they can to keep things improving in as many areas as they can - maintenance, features, 3rd-party agreements, support, sales, and the forums, etc. I agreed to try to help out, as did a bunch of others, to act as forum hosts to free up some of their resources to be able to get more fixes and development done, by us helping with some of the routine admin kinds of forum things, and am happy to be doing so, because it helps (I hope). In addition, the folks in these forums - regular users - are a HUGE pool of knowledge to draw from for all kinds of assistance, figuring out why Sonar may crash on one guy's computer when t doesn't for the majority of folks, or how to do clean installs, or moving things around, or a thousand other things. I have seen forum members repeatedly bend over backwards trying to help each other out. I am SO proud of the forum folks for the level of time and effort they are willing to invest in helping others out. It is AMAZING. We are a MESS, but we ARE family. A giant bunch of folks trying to use Sonar to express ourselves through music, and that is a really really cool thing, as I see it. Bob Bone
Wisdom is a giant accumulation of "DOH!" Sonar: Platinum (x64), X3 (x64) Audio Interfaces: AudioBox 1818VSL, Steinberg UR-22 Computers: 1) i7-2600 k, 32 GB RAM, Windows 8.1 Pro x64 & 2) AMD A-10 7850 32 GB RAM Windows 10 Pro x64 Soft Synths: NI Komplete 8 Ultimate, Arturia V Collection, many others MIDI Controllers: M-Audio Axiom Pro 61, Keystation 88es Settings: 24-Bit, Sample Rate 48k, ASIO Buffer Size 128, Total Round Trip Latency 9.7 ms
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Bristol_Jonesey
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Re: New theme, colours, etc. So why no fix to CWBRN-43213 ???
2016/05/27 17:21:22
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chuckebaby
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Re: New theme, colours, etc. So why no fix to CWBRN-43213 ???
2016/05/27 17:25:18
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brundlefly As far as I'm concerned, little niggles with the GUI just aren't worth getting bent out of shape about, especially when the problem is easily avoided or worked around.
this comment by Dave (above) is worth an once in gold. its true. worry more about features that make sonar crash and burn. I know personal tastes over rule anything else in the line but I wouldn't get this upset over it.
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Anderton
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Re: New theme, colours, etc. So why no fix to CWBRN-43213 ???
2016/05/27 17:59:03
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Some thoughtful discussion here, so let me add something silly but perhaps pertinent. With my car... - I need to press the "open gas tank" switch before going to the gas station so bumps in the road actually open it (it's been that way for four years, but it costs $175 to fix it, so...)
- The hatchback doesn't open when I hit the "open" button on the key; I have to hit it twice, waiting 10 seconds between hits
- One of the speakers sounds pretty fuzzy...
- The switch to roll down the passenger side window from the driver's side doesn't work
- There's something that makes a whistling noise when accelerating if the temperature is hot outside...it's been that way for years so it's not serious, but it can be annoying
- The lining on the inside of the roof is starting to separate
- The driver side brake light went out last week
But the rest of it works like a champ, starts up every time I turn the key, stops when I need to stop, takes me where I need to go, and gets 45 miles per gallon This is an imperfect world populated by imperfect human beings who do things imperfectly. I don't see that changing any time soon, although I will say I've really appreciated SONAR's optimizations that have been happening over the past year. All I can ask is that the developers do the best they can with the resources they have, which is indeed what they do. What Cakewalk can accomplish with a small team is really pretty amazing, and I suspect that the relatively recent hiring of two more engineers will make things just that much better...and help lead to things like huge announcements
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icontakt
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Re: New theme, colours, etc. So why no fix to CWBRN-43213 ???
2016/05/27 21:27:45
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I think the following statement by Dave is all that's needed for this thread. brundlefly Just because they've been working on colors in general is no reason to expect this issue would also be addressed.
As for the Problem Report system not displaying the ticket status correctly, the OP should probably PM a Baker who's in charge (probably Ryan, he helped me a lot in the past).
Tak T. Primary Laptop: Core i7-4710MQ CPU, 16GB RAM, 7200RPM HDD, Windows 7 Home Premium OS (Japanese) x64 SP1Secondary Laptop: Core2 Duo CPU, 8GB RAM, 7200RPM HDD, Windows 7 Professional OS (Japanese) x64 SP1Audio Interface: iD14 (ASIO)Keyboard Controller/MIDI Interface: A-800PRODAW: SONAR Platinum x64 (latest update installed)
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tenfoot
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Re: New theme, colours, etc. So why no fix to CWBRN-43213 ???
2016/05/27 22:31:32
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robert_e_bone We are a MESS, but we ARE family. A giant bunch of folks trying to use Sonar to express ourselves through music, and that is a really really cool thing, as I see it.
An excerpt from what could well be my favourite post ever. Nice Bob:)
Bruce. Sonar Platinum 2017-09, Studio One 3.5.3, Win 10 x64, Quad core i7, RME Fireface, Behringer X32 Producer, Behringer X32 Rack, Presonus Faderport, Lemure Software Controller (Android), Enttec DMXIS VST lighting controller, Xtempo POK.
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Noel Borthwick [Cakewalk]
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Re: New theme, colours, etc. So why no fix to CWBRN-43213 ???
2016/05/27 23:26:52
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☄ Helpfulby Skyline_UK 2016/05/28 04:07:15
Skyline_UK It's not a work showstopper for me, of course. I guess I'm just old fashioned and bemoaning a couple of principles here. (1) In my book it's simply inept to introduce new bugs and those should be sorted asap, especially as it's been laid out on a plate in a CWBRN. (2) It's poor customer service to have a bug report system, to enable users to help the company hone its product, and then fail to have a simple system whereby someone reviews them/updates them until closed off. Other music software companies I deal with operate such 'ticket' systems very efficiently. (BTW, thanks robert_e_bone and maximumpower).
As others have said we have many issues in our system and they get prioritized and handled as and when resources are available. I think we've done a fairly good job of demonstrating that we are taking our backlog seriously and address issues pretty much every month. Regarding (1) in the real world its not that unusual for regressions to occur and it has nothing to do with ineptitude :) The permutations in modern software are staggering and often engineering, QA or customers won't notice a problem for weeks or months. Your specific issue somehow slipped through the cracks and I'm sorry about that. Problem reports are typically triaged by customer support first, before they make it into the engineering queue since there are tons of duplicates or issues that have insufficient info that sometimes requires follow up with this customer. This wasn't the case for your issue however. I've transitioned it to the engineering queue and it should get investigated.
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Anderton
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Re: New theme, colours, etc. So why no fix to CWBRN-43213 ???
2016/05/28 00:48:15
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☄ Helpfulby BobF 2016/05/28 14:39:33
I gotta say it's not often, if ever, that the CTO of a company pops into a user forum, reads the posts, gives a personal answer to a particular issue, and then takes action. Cakewalk doesn't do things the same way other companies do. And for that, I'm very grateful.
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nonametoday
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Re: New theme, colours, etc. So why no fix to CWBRN-43213 ???
2016/05/28 03:20:28
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Anderton I gotta say it's not often, if ever, that the CTO of a company pops into a user forum, reads the posts, gives a personal answer to a particular issue, and then takes action. Cakewalk doesn't do things the same way other companies do. And for that, I'm very grateful.
Try looking in the reaper forums, Justin is often in there answering questions and fixing problems for the users. Cakewalk seems to be doing more things the way that reaper has always done them. Continuous updates, great communication and several years of use from each paid update. :)
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Skyline_UK
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Re: New theme, colours, etc. So why no fix to CWBRN-43213 ???
2016/05/28 04:09:46
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Thanks Noel. (Maybe being friends on FB helped!) The squeaky wheel has been oiled, and today I received an email confirming the issue has been submitted to Development, so all's well that ends well. Just a final point. I find some of the posts extolling the virtue of an acceptance of poor quality surprising. Did Tom Peters write "In Seach of Excellence" in vain? After being a director of Fedex for many years, which influenced me greatly, I then built a very successful business here in the UK before retiring and our credo was never to accept second best in terms of internal and customer performance, and instead aim to meet and then exceed customers' expectations. Of course we didn't achieve that 100% of the time; the point being that all staff firmly held that mindset and so we rapidly outpaced our competitors. And yes, I'm still fairly demanding (and very polite...) when buying a car or staying at a hotel, etc. and I encounter needlessly poor quality.
My stuff Intel Sandy Bridge i7 2600 @ 3.4GHz, 4 cores, 8 threads, 16GB RAM.OS & Programs drive: 240GB SSD Data drives: 1 x 1TB drive RAID mirrored, plus extra 1TB data drive Windows 10 Home 64 bit Cakewalk by BandLab 64 bit, Studio One 3, Band In A Box 2016, Ozone 8+ too many other pluginsBandLab page
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The Grim
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Re: New theme, colours, etc. So why no fix to CWBRN-43213 ???
2016/05/28 04:09:55
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nonametoday Try looking in the reaper forums, Justin is often in there answering questions and fixing problems for the users. Cakewalk seems to be doing more things the way that reaper has always done them. Continuous updates, great communication and several years of use from each paid update. :)
this is very true, and there are quite a few other companies, developers out there, effect plugin developers, synth developers, mixbus dev's etc who do the same, it is not unique to cakewalk and cakewalk forums by a long shot. ( and that is not to diminish the marvelous work the cakewalk devs do at the forums, just in the interest of balance and truth as in my experience)
post edited by The Grim - 2016/05/28 07:15:02
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tenfoot
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Re: New theme, colours, etc. So why no fix to CWBRN-43213 ???
2016/05/28 06:20:26
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Skyline_UK Just a final point. I find some of the posts extolling the virtue of an acceptance of poor quality surprising. Did Tom Peters write "In Seach of Excellence" in vain?
I think you may have misinterpreted the responses. No one was extolling the acceptance of poor quality. Some simply found the issue that was bothering you far too trivial to get upset about. Glad you got what you needed though:)
Bruce. Sonar Platinum 2017-09, Studio One 3.5.3, Win 10 x64, Quad core i7, RME Fireface, Behringer X32 Producer, Behringer X32 Rack, Presonus Faderport, Lemure Software Controller (Android), Enttec DMXIS VST lighting controller, Xtempo POK.
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icontakt
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Re: New theme, colours, etc. So why no fix to CWBRN-43213 ???
2016/05/28 07:23:44
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Something that is a trivial issue for those who only encounter it less than once a week isn't a trivial issue for those who encounter it more than once a day.
Tak T. Primary Laptop: Core i7-4710MQ CPU, 16GB RAM, 7200RPM HDD, Windows 7 Home Premium OS (Japanese) x64 SP1Secondary Laptop: Core2 Duo CPU, 8GB RAM, 7200RPM HDD, Windows 7 Professional OS (Japanese) x64 SP1Audio Interface: iD14 (ASIO)Keyboard Controller/MIDI Interface: A-800PRODAW: SONAR Platinum x64 (latest update installed)
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Noel Borthwick [Cakewalk]
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Re: New theme, colours, etc. So why no fix to CWBRN-43213 ???
2016/05/28 07:31:38
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nonametoday Try looking in the reaper forums, Justin is often in there answering questions and fixing problems for the users. Cakewalk seems to be doing more things the way that reaper has always done them. Continuous updates, great communication and several years of use from each paid update. :)
Not to split hairs here or take away from what they do, but if you go back to the history of this forum in 2003, I think you will find that myself and other Cakewalk employees have participated with about similar frequency so its not a particularly new phenomenon.
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chuckebaby
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Re: New theme, colours, etc. So why no fix to CWBRN-43213 ???
2016/05/28 08:09:22
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Skyline_UK Just a final point. I find some of the posts extolling the virtue of an acceptance of poor quality surprising.
that all depends on what you call "Poor quality". there is a way to be constructive in explaining your situation. I can respect your strive for a high quality product. However, I find your posts to be a bit baffling to be quite honest. calling cakewalk: "sloppy workmanship" - "Poor quality" and "poor customer service". over one color change.
post edited by chuckebaby - 2016/05/28 08:51:17
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ampfixer
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Re: New theme, colours, etc. So why no fix to CWBRN-43213 ???
2016/05/28 11:57:25
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There is a mindset required for quality assurance. In my former life I had to help different functional groups formulate performance measures around QA. A bunch of different groups that were measured on their own performance more so than the overall performance of the organization. So accountants, engineers, production, maintenance, metallurgists have to be coordinated in their understanding of success. That's a tough thing to grasp because pay raises and promotions are usually based on individual performance. At times (very often) this can cause an organization to miss the mark. To adapt this to a company like Cakewalk, you have to think that the people working on new features, interface designers, customer support and bug fixes all work together to move the ball down the field. Then of course there's staff departments or individuals looking after HR, finance and corporate interests. It's real complicated to figure out the interaction between these functions and getting them all aligned for company success. So difficult, that the goal of a company can be lost. For example, those in charge of new features are rewarded for getting them out on time with acceptable quality. Perhaps there's a small glitch, but it's 99% of the way there. As they continue to develop with that success rate things are looking real good. However, there's a 1% defect rate that can accumulate with time causing an increased workload for the people that have to fix the problems. The little issues slowly build up. As many have stated, it's all about priorities. Positive performance from one group can contribute to negative performance in another group is they are not working to the same goal. My organization consistently had success rates of 96% to 99% and everybody thought that they were killing it. I made a suggestion that we flip the reporting around. Suddenly they had performance that was 1% - 4% unsuccessful. Things started to change. People started to wonder what was the cost of this failure and how could they eliminate it. So you see, it's tough to get a product with zero defects. Nobody will die if Sonar has bugs. There will be no million dollar recalls. But all the principles are the same. It's a huge balancing act to keep the company profitable, reward positive performance, satisfy customers and assist with corporate goals. Sorry for the long winded diatribe, but this stuff is ingrained in me and any discussion such as we are now having gets me going.
Regards, John I want to make it clear that I am an Eedjit. I have no direct, or indirect, knowledge of business, the music industry, forum threads or the meaning of life. I know about amps. WIN 10 Pro X64, I7-3770k 16 gigs, ASUS Z77 pro, AMD 7950 3 gig, Steinberg UR44, A-Pro 500, Sonar Platinum, KRK Rokit 6
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rabeach
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Re: New theme, colours, etc. So why no fix to CWBRN-43213 ???
2016/05/28 12:35:36
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nonametoday
Anderton I gotta say it's not often, if ever, that the CTO of a company pops into a user forum, reads the posts, gives a personal answer to a particular issue, and then takes action. Cakewalk doesn't do things the same way other companies do. And for that, I'm very grateful.
Try looking in the reaper forums, Justin is often in there answering questions and fixing problems for the users. Cakewalk seems to be doing more things the way that reaper has always done them. Continuous updates, great communication and several years of use from each paid update. :)
I don't disagree that there are other companies playing well on the business front but cakewalk is hardly a follower. Reaper -- First public release – December 23, 2005 Cakewalk -- Greg Hendershott founded the company in 1987 as Twelve Tone Systems
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Anderton
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Re: New theme, colours, etc. So why no fix to CWBRN-43213 ???
2016/05/28 16:57:27
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The Grim there are quite a few other companies, developers out there, effect plugin developers, synth developers, mixbus dev's etc who do the same, it is not unique to cakewalk and cakewalk forums by a long shot.
Developers, yes, but I really don't see many at the highest corporate level in a company participating in forums the same way Noel does. Justin Frankel may very well be another exception, but then again, I think most people would agree that Cockos is another company that doesn't work the same way other companies do.
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Noel Borthwick [Cakewalk]
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Re: New theme, colours, etc. So why no fix to CWBRN-43213 ???
2016/05/28 18:15:11
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rabeach
nonametoday
Anderton I gotta say it's not often, if ever, that the CTO of a company pops into a user forum, reads the posts, gives a personal answer to a particular issue, and then takes action. Cakewalk doesn't do things the same way other companies do. And for that, I'm very grateful.
Try looking in the reaper forums, Justin is often in there answering questions and fixing problems for the users. Cakewalk seems to be doing more things the way that reaper has always done them. Continuous updates, great communication and several years of use from each paid update. :)
I don't disagree that there are other companies playing well on the business front but cakewalk is hardly a follower. Reaper -- First public release – December 23, 2005 Cakewalk -- Greg Hendershott founded the company in 1987 as Twelve Tone Systems
Haha here is a post from me from back in '98 about video support in PA 8 much before SONAR was invented :-) Cakewalk has always interacted with customers from day one way back from even the Compuserve days!
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The Grim
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Re: New theme, colours, etc. So why no fix to CWBRN-43213 ???
2016/05/28 18:55:16
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Noel Borthwick [Cakewalk] Haha here is a post from me from back in '98 about video support in PA 8 much before SONAR was invented :-) Cakewalk has always interacted with customers from day one way back from even the Compuserve days!
wow, that link is like a time capsule, i was going to say 'old school' but i would have been 34 then, and thinking about it made me feel old Anderton Developers, yes, but I really don't see many at the highest corporate level in a company participating in forums the same way Noel does. Justin Frankel may very well be another exception, but then again, I think most people would agree that Cockos is another company that doesn't work the same way other companies do.
my use of the word developer and dev was not in the strict sense, but also encompassing the other hierarchy, as i have found that in a lot of cases those in the higher hierarchy often still hit the keys in the voodoo that is code and software ( after all this time it never ceases to amaze me the things they can do, it's like magic to me) especially in the smaller companies, but point taken. i have found with smaller companies the chance of direct contact with the top level increases greatly.
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jsg
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Re: New theme, colours, etc. So why no fix to CWBRN-43213 ???
2016/05/28 19:20:14
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Anderton This is an imperfect world populated by imperfect human beings who do things imperfectly. I don't see that changing any time soon, although I will say I've really appreciated SONAR's optimizations that have been happening over the past year. All I can ask is that the developers do the best they can with the resources they have, which is indeed what they do. What Cakewalk can accomplish with a small team is really pretty amazing, and I suspect that the relatively recent hiring of two more engineers will make things just that much better...and help lead to things like huge announcements 
Craig's attitude reflects my thinking as well. The expectation of perfection is often what leads to frustration and unhappiness. When I was writing music 45 years ago I had in my possession a piano, metronome, pencil and paper, that was it. If someone would have told me that in 2016 I'd be writing and producing symphonies and entire albums from my studio using computers and software I would have dismissed it as a utopian fantasy. Sometimes its helpful to take a step back and marvel at the incredible evolution of computer technology and software over the past 30 years. In fact, I'd say the 20th and 21st centuries will long be remembered for the great expansion of knowledge in many fields. Don't let the bugs annoy you unless they really impede workflow, or make it impossible to do what you need to do. In the latest version of Sonar, I discovered that when I choose to change velocity on a note(s) the little checkbox that says "percentages" no longer allows me to press P and have it checked, I have to use the mouse. Somehow this got broken. But I choose to be flexible and just use the mouse to check it. It has no impact on my work. I try to keep stress down to a minimum, it's far more deadly than bugs in music software... Jerry www.jerrygerber.com
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