Had a SONAR Demo Mode Problem (even though my yearly membership is Still Active)

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thomasabarnes
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2016/05/27 18:06:26 (permalink)

Had a SONAR Demo Mode Problem (even though my yearly membership is Still Active)

Hi all:
 
I have purchased my SONAR Platinum yearly membership (currently a yearly purchase member,) but when I updated to 2016.05, SONAR went into Demo mode and gave me a toast notification telling me there was an activation problem and to contact Cakewalk support.
 
I had installed the early access version of 2016.5 and had it installed when I updated, using CCC, to the official 2016.05 release. After I did the update, I started receiving the toast notification that SONAR is in Demo mode and to contact Cakewalk.
 
Well, I tried to do the off-line activation (by submitting a Activation Request file and receiving and loading the Activation response dat file,) but it didn't work. I kept getting the Demo mode notification.
 
I followed the notification to contact Cake (via phone on the Cake support website,) but I was met with a message that all the techs were busy/booked.
 
So, what I did was used CCC to rollback to the 2016.5 early release version, and the Demo notification went away. I, then, rolled back to the 2016.04 release, and after that I installed the official 2016.05 release. No more Demo mode notification. I'm glad it's fixed, but I have to say: software can really be an irritating pain in the butt, sometimes!
 
I'm posting this just in case any one else runs into this Demo mode problem because they updated to the official 2016.05 release when they had the early access 2016.5 release installed. This info may be helpful to somebody.
 
Cya all around.
post edited by thomasabarnes - 2016/05/27 18:30:26


"It's not a song till it touches your heart. It's not a song till it tears you apart!" Lyrics of Amy Grant.

SONAR Platinum X64 (jBridge), Windows 10 Pro 64-Bit, Core i7 990X Extreme Edition Processor 3.46 GHz 6 Cores, Gigabyte EX58-UD5, Crucial Ballistix 24GB 1333MHz DDR3 @1333 MHz, TASCAM UH-7000, Behringer X-Touch, EVGA GTX 980TI Superclocked 6GB, 1TB Samsung EVO 850 SSD, 150GB, 320GB, 1TB 7200rpm HDDs
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    Keith Albright [Cakewalk]
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    Re: Had a SONAR Demo Mode Problem (even though my yearly membership is Still Active) 2016/05/28 02:22:43 (permalink)
    Sorry for the trouble.  We're continuing to track and work to resolve this.
    We added metrics to tell us specifics on demo mode, so keeping analytics on will help improve the feedback to get things addressed.  
     
    In the short term, if you see a 40 in the code, it's not necessary to reinstall.  There's a lot of unfortunate misinformation out there.  Rather, just close SONAR, wait a little, then restart it.
     
    Keith

    Keith
    #2
    thomasabarnes
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    Re: Had a SONAR Demo Mode Problem (even though my yearly membership is Still Active) 2016/05/28 09:47:32 (permalink)
    Thanks for your reply, Keith. I really appreciate it. I'll try to be more patient, if it happens, again.
     
    EDIT:
     
    P.S. I had Cakewalk analytics on, but set to anonymous. I just changed it to fully participate. Thanks for the concern.
     
    post edited by thomasabarnes - 2016/05/28 10:15:07


    "It's not a song till it touches your heart. It's not a song till it tears you apart!" Lyrics of Amy Grant.

    SONAR Platinum X64 (jBridge), Windows 10 Pro 64-Bit, Core i7 990X Extreme Edition Processor 3.46 GHz 6 Cores, Gigabyte EX58-UD5, Crucial Ballistix 24GB 1333MHz DDR3 @1333 MHz, TASCAM UH-7000, Behringer X-Touch, EVGA GTX 980TI Superclocked 6GB, 1TB Samsung EVO 850 SSD, 150GB, 320GB, 1TB 7200rpm HDDs
    #3
    mcdonalk
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    Re: Had a SONAR Demo Mode Problem (even though my yearly membership is Still Active) 2016/05/28 12:30:43 (permalink)
    I believe that this is a pervasive intermittent problem with Cakewalk products that use this method of authorization, and that they do not yet understand it. I have had this issue with Rapture Pro for months, and was working with Technical Support on the issue. The last I was advised (over three weeks ago) was that my hard drive must be bad, or I didn't have the latest windows updates, neither of which was true. I haven't heard from Cakewalk since, regardless of periodic email queries referencing the case number.
     
    As a result, Rapture Pro us unusable. Even though I am a subscriber, I have not updated Sonar in the past few months out of fear of contracting this issue with Sonar as well.
     
    Although I find this difficult to believe after having been a satisfied user for 30 years, it is easy to imply from the evidence that Sonar will not address this issue effectively unless it happens to more users. The occasional sufferer, like myself, will eventually be ignored.
     
    So, good luck.
    #4
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