Helpful ReplyThere is a Sonar 2016 05 Update 1 available upstairs!

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rtucker55
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2016/05/31 22:58:27 (permalink)

There is a Sonar 2016 05 Update 1 available upstairs!

 
http://forum.cakewalk.com...vailable-m3425865.aspx

Purrrfect Audio DAW here.  Wow!...
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    Mesh
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    Re: There is a Sonar 2016 05 Update 1 available upstairs! 2016/06/01 08:25:12 (permalink) ☄ Helpfulby rtucker55 2016/06/01 08:55:31
    Thanks Rtucker55!!
    Just in the nick of time.....for May? So far, I like the new Dark color scheme with the last update.....

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    cclarry
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    Re: There is a Sonar 2016 05 Update 1 available upstairs! 2016/06/01 08:42:35 (permalink)
    Thanx Tuck...hadn't done my daily do yet...
    post edited by cclarry - 2016/06/01 10:30:40


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    rtucker55
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    Re: There is a Sonar 2016 05 Update 1 available upstairs! 2016/06/01 08:46:46 (permalink)
    Welcome my friends!
     
    I happened to see it last night while watching for the June 1 announcement.  Still waiting for that one...  

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    Mesh
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    Re: There is a Sonar 2016 05 Update 1 available upstairs! 2016/06/01 09:02:33 (permalink)
    Yeah, I'm also waiting to see what this "big" announcement is......might be a factor in making a decision on that Lifetime upgrade thingy.

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    cclarry
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    Re: There is a Sonar 2016 05 Update 1 available upstairs! 2016/06/01 10:14:59 (permalink)
    rtucker55
    Welcome my friends!
     
    I happened to see it last night while watching for the June 1 announcement.  Still waiting for that one...  



    Still nothing on the Website...

    One thing I did see at JRR is that if you buy or upgrade now the lifetime update is included FOC...


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    cclarry
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    Re: There is a Sonar 2016 05 Update 1 available upstairs! 2016/06/01 11:47:46 (permalink)
    Well, the big announcement appears to be the "Lifetime Updates" and
    the Alpha of Sonar for OS X


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    rtucker55
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    Re: There is a Sonar 2016 05 Update 1 available upstairs! 2016/06/01 11:52:42 (permalink)
    I was really hoping to see something about the return of Phone Support. The current situation seems to be NO Support unless you try to PM any of the Cakewalk people and get lucky...

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    Mesh
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    Re: There is a Sonar 2016 05 Update 1 available upstairs! 2016/06/01 13:42:49 (permalink)
    rtucker55
    I was really hoping to see something about the return of Phone Support. The current situation seems to be NO Support unless you try to PM any of the Cakewalk people and get lucky...


    Also part of the big announcement is: Sonar 4 You
     
    And with SONAR Analytics now at our disposal, and a responsive feedback portal on its way, we’ll be monitoring your comments, feedback, and requests closely so we can respond quickly and ensure that your experience with SONAR is… awesome.
     
    http://www.cakewalk.com/June-2016

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    rtucker55
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    Re: There is a Sonar 2016 05 Update 1 available upstairs! 2016/06/01 14:32:39 (permalink)
    I read the article and watched the video. I didn't get the feeling the Sonar Analytics has anything to do with Phone Support when a Customer is down. I saw it as a means of indirect/non-interactive monitoring for Cakewalk/Tascam? internal use only.
     
    When we bought into Sonar Plat or Dimension Pro 1.5 it was supposed to include Phone and Email Support for up-to-date Customers.  In April, Willy made an announcement that current Phone Support was going to change by Trying out a schedule based system to see if it works better.  There was a rather large thread about it with most opposed, it happened anyway.
     
    Two weeks later, the Support scheduling system said, 'oops, we don't currently have any times available' and it is still responding the same way weeks later. Email's did not receive any replies, no response... So, in my opinion the Support system is currently gone and there has been no mention of the status or Future of support.
     
    I have PM'd Willy about it but not received a reply.
     
    I'm just curious to see what will happen after they sell all these new Lifetime memberships and bring new Customers on board and None of them can get support when they need it.
     
    Eventually, Customers will start posting and bringing out the pitch forks and something will get done.  It is just a damn shame that is what it takes to get something done...
     
     
     
     

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    Mesh
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    Re: There is a Sonar 2016 05 Update 1 available upstairs! 2016/06/01 14:45:04 (permalink)
    Wow Rick, I didn't realize there was such a disconnect with support. I also hope the Bakers don't wait until the poop hits the fan to implement a proper support system.   

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    rtucker55
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    Re: There is a Sonar 2016 05 Update 1 available upstairs! 2016/06/01 15:02:39 (permalink)
    Sorry for the rant, it has been a long week...

    Purrrfect Audio DAW here.  Wow!...
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    Mesh
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    Re: There is a Sonar 2016 05 Update 1 available upstairs! 2016/06/01 15:10:33 (permalink) ☄ Helpfulby rtucker55 2016/06/01 15:31:09
    No worries at all....sometimes, it's the rants that gets things done.
     
    Being only Wednesday and having a long week huh?......hang in there brother, the weekend is almost here!!

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