How to improve the support?

Hello Cakewalk team,
 
I dont't wont to give you advices you didn't ask for but maybe you can think about this:
 
We live in times of phone flatrates all over the world and people prefer to call you instead of looking for something on the internet or reading the user manual.
Since you made a complex product which is very support intensive and support for such products is always expensive,
why don't you split the support into two parts:
 
1. Free support for bugs / crashes
2. Chargeable support for all other requests (let's say 9,99 per request), like: "How can I bounce my project?" or similar that you clearly covered with a tutorial or user manual. If somebody calls with such questions you can refer to the user manual or you can make him clear that he has to pay for that if you tell him on the phone what is already written in the user manual.
 
I know that some problems don't clearly belong to 1 or 2 but maybe you can think about that and maybe there are users in this forum who can contribute something
 
I understand that you probably cannot do this for existing customers due to existing contracts but maybe for the new customers or maybe you have a better idea how to apply that to existing customers. Personally I would probably pay for such support requests and this would probably relieve the support.
 
Cheers,
V.