(SOLVED) I still can't update Sonar Platinum.

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easthallrec
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2016/06/09 23:29:39 (permalink)

(SOLVED) I still can't update Sonar Platinum.

So, after a few months, I still can't update Sonar Platinum. 
 
CCC says Newburyport is the latest version.
 
I've reinstalled CCC several times.
 
My subscription is up to date until 2017.
 
I've emailed support several times over the last several weeks and haven't received anything past the "We look forward to being able to assist you" automated response.
 
Anybody have any ideas?
 
chris.
post edited by Noel Borthwick [Cakewalk] - 2016/06/11 23:46:53
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    telecharge
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    Re: I still can't update Sonar Platinum. 2016/06/10 00:26:08 (permalink)
    Maybe install CCC on another computer to see if it is account related?
    #2
    promidi
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    Re: I still can't update Sonar Platinum. 2016/06/10 01:43:29 (permalink)
    Have you updated to the latest version of CCC.  (Which is build 1.1.5.0)



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    chuckebaby
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    Re: I still can't update Sonar Platinum. 2016/06/10 06:59:56 (permalink)
    I find a few helpful things can be key.
     
    -update to newest version of Command Center.
    -Make sure windows update is up to date
    -Reboot your PC

    Windows 8.1 X64 Sonar Platinum x64
    Custom built: Asrock z97 1150 - Intel I7 4790k - 16GB corsair DDR3 1600 - PNY SSD 220GB
    Focusrite Saffire 18I8 - Mackie Control
       
    #4
    easthallrec
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    Re: I still can't update Sonar Platinum. 2016/06/11 04:56:55 (permalink)
    I tried it on my laptop (which is still on Hopkinton), and it also says Newburyport is the most recent update.  Account related?
    #5
    daveny5
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    Re: I still can't update Sonar Platinum. 2016/06/11 09:47:13 (permalink)
    Click on the Gear icon in Control Center and then click Check Now.

    Dave
    Computer: Intel i7, ASROCK H170M, 16GB/5TB+, Windows 10 Pro 64-bit, Sonar Platinum, TASCAM US-16x08, Cakewalk UM-3G MIDI I/F
    Instruments: SL-880 Keyboard controller, Korg 05R/W, Korg N1R, KORG Wavestation EX
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    #6
    scook
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    Re: I still can't update Sonar Platinum. 2016/06/11 09:51:38 (permalink)
    If you have not done so, download and install the latest Command Center http://www.cakewalk.com/Command-Center
    #7
    easthallrec
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    Re: I still can't update Sonar Platinum. 2016/06/11 21:12:00 (permalink)
    Have been making sure it's the latest version of CCC.
     
    I try "check now" every time.
     
    Every.  Time.
     
    I've emailed support again, starting a new case.  Hopefully I'll hear something this time.
    #8
    Willy Jones [Cakewalk]
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    Re: I still can't update Sonar Platinum. 2016/06/11 22:05:58 (permalink)
    Hi Chris,
     
    Your subscription was cancelled on 2/25/2016. I just replied to your support ticket with additional information.
     

    Willy Jones 
    Cakewalk
    #9
    easthallrec
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    Re: I still can't update Sonar Platinum. 2016/06/11 22:29:57 (permalink)
    Problem fixed!  Big thanks to Willy Jones in Support for finding and fixing the mix up in the switch over from monthly to annual license back in February.  Can't wait to try all the new features I've been missing!
    #10
    promidi
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    Re: I still can't update Sonar Platinum. 2016/06/12 07:53:27 (permalink)
    Willy Jones [Cakewalk]
     
    Your subscription was cancelled .......



    Lol, your.....  what!?.......  Your WHAT!........   You didn't............  you didn't use the.. "s" word, did you.....   

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