Sir William
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Demo mode due to missed payment
Hi all
Just for the hell of it, I missed my monthly payment this month as I am opting for the lifetime upgrades at the end of this month.
I am a full Platinum owner / member, ie I paid my full 12 months and own Platinum, and kept up subscriptions afterwards.
My copy now is in demo mode and won't allow me to save.
Do I need to roll back? Should Sonar just disable the new additions?
Hypothetical questions I know - I am just curious.
Sonar - Platinum (always up to date)PC - Dell XPS 13 7th Gen Intel i7, 500GB SSD, 16GB RAM, 2 x 27" HD monitors, connected via a D3100 DOCKING STATION.OS - Windows 10 x64Interface - Focusrite Scarlett 8i6, Yamaha MG12XU
Rack FX - TC Helicon Voiceworks Plus, TC Electronics M300MIDI - M AUDIO Keystation PRO 88, Focusrite Scarlett 8i6, Roland UM-ONE Mk 2, Yamaha MU100R Microphones - sE X1, AT 2035, Neumann TLM102Monitors - Yamaha NS7, ATH-M50 'Phones
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Stevie P
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Re: Demo mode due to missed payment
2016/06/10 18:48:32
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I've got this problem to, so will be keeping an eye on this one!
Cheers
Steve
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Lynn
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Re: Demo mode due to missed payment
2016/06/11 11:44:22
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You missed your payment on purpose? Have you thought of the obvious? Why don't you try rolling back and see if it reverts to a working model and if you still get the lifetime upgrade offer?
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thedukewestern
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Re: Demo mode due to missed payment
2016/06/11 11:48:51
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Occasionally Sonar pops into demo mode for a few users as of late, I believe it is a known issue on the bench to be resolved. Try rebooting the program. Mine occasionally does this on a fresh reboot of my windows 7 system
Be the first one who thinks that you can Sonar Platinum, Windows 7 64 bit - clean install January 2016, Focusrite Pro 40, Outboard Pres, Native Instruments Komplete, Izotope, PSP, Melodyne, Vegetarian
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JonD
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Re: Demo mode due to missed payment
2016/06/11 13:50:31
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Well, you should certainly be able to roll back to your "purchased" version. Anything after that you gave up by stopping payment. (This is assuming they actually repo'd Sonar from you, and the demo isn't a result of some glitch).
post edited by JonD - 2016/06/11 14:12:12
SonarPlat/CWbBL, Win 10 Pro, i7 2600K, Asus P8Z68 Deluxe, 16GB DDR3, Radeon HD5450, TC Electronic Impact Twin, Kawai MP11 Piano, Event ALP Monitors, Beyerdynamic DT770 Pro, Too Many Plugins, My lucky hat.
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Noel Borthwick [Cakewalk]
Cakewalk Staff
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Re: Demo mode due to missed payment
2016/06/11 18:23:32
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thedukewestern
Occasionally Sonar pops into demo mode for a few users as of late, I believe it is a known issue on the bench to be resolved. Try rebooting the program. Mine occasionally does this on a fresh reboot of my windows 7 system
That issue was resolved as of the latest May update.
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Noel Borthwick [Cakewalk]
Cakewalk Staff
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Re: Demo mode due to missed payment
2016/06/11 18:24:55
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Sir William
Hi all
Just for the hell of it, I missed my monthly payment this month as I am opting for the lifetime upgrades at the end of this month.
I am a full Platinum owner / member, ie I paid my full 12 months and own Platinum, and kept up subscriptions afterwards.
My copy now is in demo mode and won't allow me to save.
Do I need to roll back? Should Sonar just disable the new additions?
Hypothetical questions I know - I am just curious.
If you complete 12 months you own SONAR up to the last month you paid. So if you don't make a new payment and want to continue to use SONAR, you will need to roll back to the last month you paid for. This only applies to users who are on the monthly payment plan. If you purchased an annual membership it is always fully owned for that annual period. For a lifetime user it is owned forever and includes future updates. Hope this makes sense.
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Zomak
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Re: Demo mode due to missed payment
2016/07/16 16:48:27
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well I own Sonar and I rolled back and everything it still in demo mode and sonars customer service might as well be a south Korean company because I have not gotten an email response for weeks!
post edited by Zomak - 2016/07/16 17:29:05
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chuckebaby
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Re: Demo mode due to missed payment
2016/07/16 16:56:38
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Zomak
well I own Sonar and I rolled back and everything it still in demo mode and sonars customer service might as well be a south Korean company because I have not gotten an email response for weeks! they don't give a ****.
What kind of plan did you have ?
Windows 8.1 X64 Sonar Platinum x64 Custom built: Asrock z97 1150 - Intel I7 4790k - 16GB corsair DDR3 1600 - PNY SSD 220GBFocusrite Saffire 18I8 - Mackie Control
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Zomak
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Re: Demo mode due to missed payment
2016/07/16 17:10:12
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I did the OFFLINE activation to get it back to working again, they need to pin this FIX for anyone have demo error.
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bitman
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Re: Demo mode due to missed payment
2016/07/16 17:19:08
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Noel Borthwick [Cakewalk]
thedukewestern
Occasionally Sonar pops into demo mode for a few users as of late, I believe it is a known issue on the bench to be resolved. Try rebooting the program. Mine occasionally does this on a fresh reboot of my windows 7 system
That issue was resolved as of the latest May update.
Still happening in the wild once in a while.
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LaszloZoltan
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Re: Demo mode due to missed payment
2016/07/16 21:23:14
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Noel Borthwick [Cakewalk]
Sir William
Hi all
Just for the hell of it, I missed my monthly payment this month as I am opting for the lifetime upgrades at the end of this month.
I am a full Platinum owner / member, ie I paid my full 12 months and own Platinum, and kept up subscriptions afterwards.
My copy now is in demo mode and won't allow me to save.
Do I need to roll back? Should Sonar just disable the new additions?
Hypothetical questions I know - I am just curious.
If you complete 12 months you own SONAR up to the last month you paid. So if you don't make a new payment and want to continue to use SONAR, you will need to roll back to the last month you paid for.
This only applies to users who are on the monthly payment plan. If you purchased an annual membership it is always fully owned for that annual period. For a lifetime user it is owned forever and includes future updates.
Hope this makes sense.
oh, really ? my understanding is that the annual membership purchased entitled one to the copy of sonar plus a year's updates- after the year, assuming no further payments are made, the user is no longer entitled to receive updates, but may continue to use the version of sonar including the updates that were installed. am I wrong in this understanding or has this changed ?
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tenfoot
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Re: Demo mode due to missed payment
2016/07/16 23:13:34
(permalink)
LaszloZoltan
Noel Borthwick [Cakewalk]
Sir William
Hi all
Just for the hell of it, I missed my monthly payment this month as I am opting for the lifetime upgrades at the end of this month.
I am a full Platinum owner / member, ie I paid my full 12 months and own Platinum, and kept up subscriptions afterwards.
My copy now is in demo mode and won't allow me to save.
Do I need to roll back? Should Sonar just disable the new additions?
Hypothetical questions I know - I am just curious.
If you complete 12 months you own SONAR up to the last month you paid. So if you don't make a new payment and want to continue to use SONAR, you will need to roll back to the last month you paid for.
This only applies to users who are on the monthly payment plan. If you purchased an annual membership it is always fully owned for that annual period. For a lifetime user it is owned forever and includes future updates.
Hope this makes sense.
oh, really ? my understanding is that the annual membership purchased entitled one to the copy of sonar plus a year's updates- after the year, assuming no further payments are made, the user is no longer entitled to receive updates, but may continue to use the version of sonar including the updates that were installed.
am I wrong in this understanding or has this changed ?
You are correct Laszlo. I believe that is what Noel just said also.
Bruce. Sonar Platinum 2017-09, Studio One 3.5.3, Win 10 x64, Quad core i7, RME Fireface, Behringer X32 Producer, Behringer X32 Rack, Presonus Faderport, Lemure Software Controller (Android), Enttec DMXIS VST lighting controller, Xtempo POK.
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LaszloZoltan
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Re: Demo mode due to missed payment
2016/07/17 01:42:39
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tenfoot
LaszloZoltan
Noel Borthwick [Cakewalk]
[
If you complete 12 months you own SONAR up to the last month you paid. So if you don't make a new payment and want to continue to use SONAR, you will need to roll back to the last month you paid for.
This only applies to users who are on the monthly payment plan. If you purchased an annual membership it is always fully owned for that annual period. For a lifetime user it is owned forever and includes future updates.
Hope this makes sense.
oh, really ? my understanding is that the annual membership purchased entitled one to the copy of sonar plus a year's updates- after the year, assuming no further payments are made, the user is no longer entitled to receive updates, but may continue to use the version of sonar including the updates that were installed.
am I wrong in this understanding or has this changed ?
You are correct Laszlo. I believe that is what Noel just said also.
actually, he stated " it is always fully owned for that annual period" - which excludes times following that annual period, and is different than simply stating "it is fully owned". Let me state that I am not an anti-cakewalk, conspiracy guy or anything like that- great product, great communication- 100%. Further, I realize it must be a headache and a half having to re-iterate terms of what I believe to be a simple offer, normally I would ignore this but when a representative makes a statement that substantially changes those terms I do not think it is incorrect to request a clarification.
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tenfoot
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Re: Demo mode due to missed payment
2016/07/17 07:17:34
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LaszloZoltan
tenfoot
LaszloZoltan
Noel Borthwick [Cakewalk]
[
If you complete 12 months you own SONAR up to the last month you paid. So if you don't make a new payment and want to continue to use SONAR, you will need to roll back to the last month you paid for.
This only applies to users who are on the monthly payment plan. If you purchased an annual membership it is always fully owned for that annual period. For a lifetime user it is owned forever and includes future updates.
Hope this makes sense.
oh, really ? my understanding is that the annual membership purchased entitled one to the copy of sonar plus a year's updates- after the year, assuming no further payments are made, the user is no longer entitled to receive updates, but may continue to use the version of sonar including the updates that were installed.
am I wrong in this understanding or has this changed ?
You are correct Laszlo. I believe that is what Noel just said also.
actually, he stated " it is always fully owned for that annual period" - which excludes times following that annual period, and is different than simply stating "it is fully owned".
Let me state that I am not an anti-cakewalk, conspiracy guy or anything like that- great product, great communication- 100%. Further, I realize it must be a headache and a half having to re-iterate terms of what I believe to be a simple offer, normally I would ignore this but when a representative makes a statement that substantially changes those terms I do not think it is incorrect to request a clarification.
No - he said that you after 12 months you OWN Sonar up to the last month you pay. You dont stop owning it after that point. You just dont get further updates. You are right in one thing though - this deal has certainly been explained many times over.
Bruce. Sonar Platinum 2017-09, Studio One 3.5.3, Win 10 x64, Quad core i7, RME Fireface, Behringer X32 Producer, Behringer X32 Rack, Presonus Faderport, Lemure Software Controller (Android), Enttec DMXIS VST lighting controller, Xtempo POK.
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Roo Stercogburn
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Re: Demo mode due to missed payment
2016/07/17 09:59:29
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Zomak
well I own Sonar and I rolled back and everything it still in demo mode and sonars customer service might as well be a south Korean company because I have not gotten an email response for weeks!
This is also my experience of their customer service so far. In addition to the support calls I have raised for problems with melodyne and block deleting tracks, Command Center has now cocked up my Melodyne registration and I cannot use the bundled version of Melodyne - I'm not sure its even worth my time raising an incident for this new problem.
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Noel Borthwick [Cakewalk]
Cakewalk Staff
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Re: Demo mode due to missed payment
2016/07/18 07:57:01
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LaszloZoltan
actually, he stated " it is always fully owned for that annual period" - which excludes times following that annual period, and is different than simply stating "it is fully owned".
Let me state that I am not an anti-cakewalk, conspiracy guy or anything like that- great product, great communication- 100%. Further, I realize it must be a headache and a half having to re-iterate terms of what I believe to be a simple offer, normally I would ignore this but when a representative makes a statement that substantially changes those terms I do not think it is incorrect to request a clarification.
I didn't change any terms I was just summarizing since the OP was related to monthly updates. When I said annual period I meant the period following your purchase date - that's why its called annual membership. When you buy an annual membership you are buying the latest product available at that time including another 12 months of updates from the date you bought it. After the 12 month period has completed, you will cease to receive any further updates in your account until you renew your membership. The last update you received at the end of the 12 month period will of course continue to owned.
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