Crash after crash ever since upgrading to Platinum from X3

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Crash after crash ever since upgrading to Platinum from X3

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pmarangoni Max Output Level: -89 dBFS Total Posts : 72 Joined: 2015/03/20 00:51:37 Location: Los Angeles, California Status: offline 2016/06/22 19:40:12 (permalink) Crash after crash ever since upgrading to Platinum from X3 Is the special offer for Platinum with lifetime upgrades supposed to compensate for an unstable product? My Sonar X3 was rock solid, but ever since installing Platinum (and all the upgrades) Sonar keeps crashing. Sometimes immediately after exporting a mix to wav, other times just after starting Sonar, and sometimes when dropping effects into ProChannel. I'm very disappointed to say the least. My computer is running Windows 10 and has 32 gigs of RAM. #1 20 Replies Related Threads
promidi Max Output Level: -66 dBFS Total Posts : 1220 Joined: 2014/11/21 18:46:39 Location: South Australia Status: offline Re: Crash after crash ever since upgrading to Platinum from X3 2016/06/22 20:04:50 (permalink) Sonar Platinum crashing regularly is definitely not the typical experience of a Sonar Platinum user (if it was, this forum would explode). Some information we need to help you resolve this issue. · Version and build number of your Sonar Platinum. · Your full machine specifications · Make, model and manufacturer of your audio interface. · Is your machine fully patched? · Have you updated the drivers of all your hardware (This is best done by going to the actual manufacturer's website rather then letting Microsoft do it.) · Are you using the latest version of all your VST plugins. You will get many suggestions from the forum members here to help you resolve this. I am confident that a solution to your Platinum crashing issues can be found. Windows 10 64bit fully patched, 16 gig ram . PCR-800 Controller. (Working in Win 10 1809 64bit) CPU: i5 4670. Video: Nvidia GTX560ti (latest drivers). Audio IF: Focusrite 2i2 2nd Gen *Internet always on.* Software: Cakewalk by Bandlab (2018.09 B29) ASIO mode. 24bit 48khz 256 samples Rapture Pro, AAS GS2, VS-3, EP-4, VA-2, Chromophone 2, Z3TA+ 2, Addictive drums 2, Addictive Keys, Mpowersynth (latest), Iris 2, GPO5, Sampletank 3, #2
pmarangoni Max Output Level: -89 dBFS Total Posts : 72 Joined: 2015/03/20 00:51:37 Location: Los Angeles, California Status: offline Re: Crash after crash ever since upgrading to Platinum from X3 2016/06/22 20:15:27 (permalink) Windows 10 Professional 64 bit with Intel i7-3770 CPU @3.4 GHz and 32 GB or RAM. It's up to date with all updates. Interface is Roland Studio Capture. I downloaded and installed Platinum with all updates last night. #3
chuckebaby Max Output Level: 0 dBFS Total Posts : 13146 Joined: 2011/01/04 14:55:28 Status: offline Re: Crash after crash ever since upgrading to Platinum from X3 2016/06/22 20:30:42 (permalink) are you still using the external usb 3 drive ? that could potentially cause a crash right there if your using a non supported usb 3 port. I remember you had a thread a while back saying you were crashing in x3 as well. so I would check everything. running platinum here, more solid then any other version of sonar ever. very happy. hope you get it worked out. Windows 8.1 X64 Sonar Platinum x64 Custom built: Asrock z97 1150 - Intel I7 4790k - 16GB corsair DDR3 1600 - PNY SSD 220GB Focusrite Saffire 18I8 - Mackie Control #4
pmarangoni Max Output Level: -89 dBFS Total Posts : 72 Joined: 2015/03/20 00:51:37 Location: Los Angeles, California Status: offline Re: Crash after crash ever since upgrading to Platinum from X3 2016/06/22 20:37:18 (permalink) No, I'm not using an external drive. I only do that when I'm running from my laptop at a rehearsal studio. My desktop has three internal hard-drives. X3 was crashing back then due to the external drive being connected to a USB 2.0 port instead of 3.0. Still, after recording about ten takes of drums, Sonar X3 would start crashing on the laptop. In the future, I'll be recording 44.1 and 16 bit since the laptop with the external drive can't handle the higher rates after multiple takes. The crashing problem with my desktop could be due to the fact that I'm running a few other software programs at the same time. When it crashes, it creates a dump file somewhere, but I wouldn't know what to look for. #5
John Forum Host Total Posts : 30467 Joined: 2003/11/06 11:53:17 Status: offline Re: Crash after crash ever since upgrading to Platinum from X3 2016/06/22 20:41:06 (permalink) There should be a log of the crashes. If you could post what the last log says that may help. Best John #6
pmarangoni Max Output Level: -89 dBFS Total Posts : 72 Joined: 2015/03/20 00:51:37 Location: Los Angeles, California Status: offline Re: Crash after crash ever since upgrading to Platinum from X3 2016/06/22 20:52:59 (permalink) John There should be a log of the crashes. If you could post what the last log says that may help. Where would I find those logs? #7
pmarangoni Max Output Level: -89 dBFS Total Posts : 72 Joined: 2015/03/20 00:51:37 Location: Los Angeles, California Status: offline Re: Crash after crash ever since upgrading to Platinum from X3 2016/06/22 21:55:29 (permalink) This is from one of the dumps (I had to open the .dmp file in Visual Studio): Dump Summary ------------ Dump File: SONARPLT.exe.15928.dmp : C:\Users\Paul M\AppData\Local\CrashDumps\SONARPLT.exe.15928.dmp Last Write Time: 6/22/2016 6:31:44 PM Process Name: SONARPLT.exe : C:\Program Files\Cakewalk\SONAR Platinum\SONARPLT.exe Process Architecture: x64 Exception Code: 0xC0000005 Exception Information: The thread tried to read from or write to a virtual address for which it does not have the appropriate access. Heap Information: Not Present System Information ------------------ OS Version: 10.0.10586 CLR Version(s): Modules ------- Module Name Module Path Module Version ----------- ----------- -------------- SONARPLT.exe C:\Program Files\Cakewalk\SONAR Platinum\SONARPLT.exe 22.6.0.26 ntdll.dll C:\Windows\System32\ntdll.dll 10.0.10586.306 kernel32.dll C:\Windows\System32\ kernel32.dll 10.0.10586.0 KERNELBASE.dll C:\Windows\System32\KERNELBASE.dll 10.0.10586.306 shlwapi.dll C:\Windows\System32\shlwapi.dll 10.0.10586.0 msvcrt.dll C:\Windows\System32\msvcrt.dll 7.0.10586.0 opengl32.dll C:\Windows\System32\opengl32.dll 10.0.10586.0 winmm.dll C:\Windows\System32\winmm.dll 10.0.10586.0 msacm32.dll C:\Windows\System32\msacm32.dll 10.0.10586.0 combase.dll C:\Windows\System32\combase.dll 10.0.10586.103 rpcrt4.dll C:\Windows\System32\rpcrt4.dll 10.0.10586.306 advapi32.dll C:\Windows\System32\advapi32.dll 10.0.10586.63 gdi32.dll C:\Windows\System32\gdi32.dll 10.0.10586.420 user32.dll C:\Windows\System32\user32.dll 10.0.10586.306 bcryptPrimitives.dll C:\Windows\System32\bcryptPrimitives.dll 10.0.10586.420 sechost.dll C:\Windows\System32\sechost.dll 10.0.10586.0 psapi.dll C:\Windows\System32\psapi.dll 10.0.10586.0 msimg32.dll C:\Windows\System32\msimg32.dll 10.0.10586.0 comdlg32.dll C:\Windows\System32\comdlg32.dll 10.0.10586.0 WINMMBASE.dll C:\Windows\System32\WINMMBASE.dll 10.0.10586.0 SHCore.dll C:\Windows\System32\SHCore.dll 10.0.10586.306 glu32.dll C:\Windows\System32\glu32.dll 10.0.10586.0 cfgmgr32.dll C:\Windows\System32\cfgmgr32.dll 10.0.10586.0 ddraw.dll C:\Windows\System32\ddraw.dll 10.0.10586.0 shell32.dll C:\Windows\System32\shell32.dll 10.0.10586.420 windows.storage.dll C:\Windows\System32\windows.storage.dll 10.0.10586.306 TTSlame.dll C:\Program Files\Cakewalk\SONAR Platinum\TTSlame.dll 0.0.0.0 libsndfile-1.dll C:\Program Files\Cakewalk\SONAR Platinum\libsndfile-1.dll 1.0.26.0 kernel.appcore.dll C:\Windows\System32\kernel.appcore.dll 10.0.10586.0 powrprof.dll C:\Windows\System32\powrprof.dll 10.0.10586.0 CJLibrary.dll C:\Program Files\Cakewalk\SONAR Platinum\CJLibrary.dll 6.1.9.0 UIAutomationCore.DLL C:\Windows\System32\UIAutomationCore.DLL 7.2.10586.212 profapi.dll C:\Windows\System32\profapi.dll 10.0.10586.0 oleaut32.dll C:\Windows\System32\oleaut32.dll 10.0.10586.0 FirewallAPI.dll C:\Windows\System32\FirewallAPI.dll 10.0.10586.162 netapi32.dll C:\Windows\System32\netapi32.dll 10.0.10586.212 CWVideoEngine.dll C:\Program Files\Cakewalk\SONAR Platinum\CWVideoEngine.dll 21.13.0.0 ole32.dll C:\Windows\System32\ole32.dll 10.0.10586.420 DSDConvert.dll C:\Program Files\Cakewalk\SONAR Platinum\DSDConvert.dll 0.0.0.0 mfc140u.dll C:\Windows\System32\mfc140u.dll 14.0.23918.0 crypt32.dll C:\Windows\System32\crypt32.dll 10.0.10586.306 msasn1.dll C:\Windows\System32\msasn1.dll 10.0.10586.0 setupapi.dll C:\Windows\System32\setupapi.dll 10.0.10586.420 wintrust.dll C:\Windows\System32\wintrust.dll 10.0.10586.0 comctl32.dll C:\Windows\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.10586.0_none_8c15ae12515e1c22\comctl32.dll 6.10.10586.0 dciman32.dll C:\Windows\System32\dciman32.dll 10.0.10586.3 imm32.dll C:\Windows\System32\imm32.dll 10.0.10586.0 userenv.dll C:\Windows\System32\userenv.dll 10.0.10586.0 VCRUNTIME140.dll C:\Windows\System32\VCRUNTIME140.dll 14.0.23918.0 ucrtbase.dll C:\Windows\System32\ucrtbase.dll 10.0.10586.0 CONCRT140.dll C:\Windows\System32\CONCRT140.dll 14.0.23918.0 msvcp140.dll C:\Windows\System32\msvcp140.dll 14.0.23918.0 GdiPlus.dll C:\Windows\WinSxS\amd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.10586.20_none_db007f1392e69ef4\ GdiPlus.dll 10.0.10586.20 msdmo.dll C:\Windows\System32\msdmo.dll 10.0.10586.0 mf.dll C:\Windows\System32\mf.dll 12.0.10586.11 mfplat.dll C:\Windows\System32\mfplat.dll 12.0.10586.306 avrt.dll C:\Windows\System32\avrt.dll 10.0.10586.0 dwmapi.dll C:\Windows\System32\dwmapi.dll 10.0.10586.0 wininet.dll C:\Windows\System32\wininet.dll 11.0.10586.420 cpprest140_2_7.dll C:\Program Files\Cakewalk\SONAR Platinum\cpprest140_2_7.dll 2.7.0.0 quartz.dll C:\Windows\System32\quartz.dll 10.0.10586.71 iZotope_Radius_x64.dll C:\Program Files\Cakewalk\SONAR Platinum\iZotope_Radius_x64.dll 1.4.0.645 version.dll C:\Windows\System32\version.dll 10.0.10586.0 uxtheme.dll C:\Windows\System32\uxtheme.dll 10.0.10586.0 ws2_32.dll C:\Windows\System32\ws2_32.dll 10.0.10586.420 bcrypt.dll C:\Windows\System32\bcrypt.dll 10.0.10586.0 CRYPTBASE.dll C:\Windows\System32\CRYPTBASE.dll 10.0.10586.0 davhlpr.dll C:\Windows\System32\davhlpr.dll 10.0.10586.0 winhttp.dll C:\Windows\System32\winhttp.dll 10.0.10586.420 httpapi.dll C:\Windows\System32\httpapi.dll 10.0.10586.0 mfcore.dll C:\Windows\System32\mfcore.dll 12.0.10586.122 dpapi.dll C:\Windows\System32\dpapi.dll 10.0.10586.0 ksuser.dll C:\Windows\System32\ksuser.dll 10.0.10586.0 RTWorkQ.dll C:\Windows\System32\RTWorkQ.dll 12.0.10586.0 fwbase.dll C:\Windows\System32\fwbase.dll 10.0.10586.162 ninput.dll C:\Windows\System32\ninput.dll 10.0.10586.0 d3d11.dll C:\Windows\System32\d3d11.dll 10.0.10586.122 dxgi.dll C:\Windows\System32\dxgi.dll 10.0.10586.420 TTSRES.dll C:\Program Files\Cakewalk\SONAR Platinum\TTSRES.dll 22.6.0.26 clbcatq.dll C:\Windows\System32\clbcatq.dll 2001.12.10941.16384 msctf.dll C:\Windows\System32\msctf.dll 10.0.10586.71 Stretch.ax C:\Program Files\Cakewalk\SONAR X3 Studio\Stretch.ax 17.5.3.196 DShowProxy.dll C:\Program Files\Cakewalk\SONAR X3 Studio\DShowProxy.dll 17.5.3.196 msvcr110.dll C:\Windows\System32\msvcr110.dll 11.0.51106.1 mfc110u.dll C:\Windows\System32\mfc110u.dll 11.0.60610.1 msvcp110.dll C:\Windows\System32\msvcp110.dll 11.0.51106.1 RDAS1138.DLL C:\Windows\System32\RDAS1138.DLL 1.0.0.0 propsys.dll C:\Windows\System32\propsys.dll 7.0.10586.0 MMDevAPI.dll C:\Windows\System32\MMDevAPI.dll 10.0.10586.0 devobj.dll C:\Windows\System32\devobj.dll 10.0.10586.0 wdmaud.drv C:\Windows\System32\wdmaud.drv 10.0.10586.0 AudioSes.dll C:\Windows\System32\AudioSes.dll 10.0.10586.122 WinTypes.dll C:\Windows\System32\WinTypes.dll 10.0.10586.103 msacm32.drv C:\Windows\System32\msacm32.drv 10.0.10586.0 midimap.dll C:\Windows\System32\midimap.dll 10.0.10586.0 msxml6.dll C:\Windows\System32\msxml6.dll 6.30.10586.63 urlmon.dll C:\Windows\System32\urlmon.dll 11.0.10586.420 iertutil.dll C:\Windows\System32\iertutil.dll 11.0.10586.420 CW120Auto.dll C:\Program Files\Cakewalk\Shared Utilities\CW120Auto.dll 21.6.0.26 windowscodecs.dll C:\Windows\System32\windowscodecs.dll 10.0.10586.306 ntmarta.dll C:\Windows\System32\ntmarta.dll 10.0.10586.0 imaadp32.acm C:\Windows\System32\imaadp32.acm 10.0.10586.0 l3codeca.acm C:\Windows\System32\l3codeca.acm 1.9.0.401 msadp32.acm C:\Windows\System32\msadp32.acm 10.0.10586.0 msg711.acm C:\Windows\System32\msg711.acm 10.0.10586.0 msgsm32.acm C:\Windows\System32\msgsm32.acm 10.0.10586.0 dsound.dll C:\Windows\System32\dsound.dll 10.0.10586.0 msvcr120.dll C:\Windows\System32\msvcr120.dll 12.0.21005.1 msvcp120.dll C:\Windows\System32\msvcp120.dll 12.0.21005.1 DWrite.dll C:\Windows\System32\DWrite.dll 10.0.10586.0 dataexchange.dll C:\Windows\System32\dataexchange.dll 10.0.10586.0 dcomp.dll C:\Windows\System32\dcomp.dll 10.0.10586.11 twinapi.appcore.dll C:\Windows\System32\twinapi.appcore.dll 10.0.10586.0 sspicli.dll C:\Windows\System32\sspicli.dll 10.0.10586.0 ondemandconnroutehelper.dll C:\Windows\System32\ondemandconnroutehelper.dll 10.0.10586.212 IPHLPAPI.DLL C:\Windows\System32\IPHLPAPI.DLL 10.0.10586.0 mswsock.dll C:\Windows\System32\mswsock.dll 10.0.10586.420 dnsapi.dll C:\Windows\System32\dnsapi.dll 10.0.10586.212 nsi.dll C:\Windows\System32\nsi.dll 10.0.10586.0 winnsi.dll C:\Windows\System32\winnsi.dll 10.0.10586.0 rasadhlp.dll C:\Windows\System32\rasadhlp.dll 10.0.10586.71 FWPUCLNT.DLL C:\Windows\System32\FWPUCLNT.DLL 10.0.10586.212 pcacli.dll C:\Windows\System32\pcacli.dll 10.0.10586.0 mpr.dll C:\Windows\System32\mpr.dll 10.0.10586.0 sfc_os.dll C:\Windows\System32\sfc_os.dll 10.0.10586.0 devrtl.dll C:\Windows\System32\devrtl.dll 10.0.10586.0 WMVCORE.DLL C:\Windows\System32\WMVCORE.DLL 12.0.10586.0 WMASF.DLL C:\Windows\System32\WMASF.DLL 12.0.10586.0 mfperfhelper.dll C:\Windows\System32\mfperfhelper.dll 12.0.10586.0 cryptsp.dll C:\Windows\System32\cryptsp.dll 10.0.10586.0 rsaenh.dll C:\Windows\System32\rsaenh.dll 10.0.10586.306 imagehlp.dll C:\Windows\System32\imagehlp.dll 10.0.10586.0 gpapi.dll C:\Windows\System32\gpapi.dll 10.0.10586.420 webio.dll C:\Windows\System32\webio.dll 10.0.10586.0 schannel.dll C:\Windows\System32\schannel.dll 10.0.10586.306 mskeyprotect.dll C:\Windows\System32\mskeyprotect.dll 10.0.10586.0 ncrypt.dll C:\Windows\System32\ncrypt.dll 10.0.10586.0 ntasn1.dll C:\Windows\System32\ntasn1.dll 10.0.10586.0 ncryptsslp.dll C:\Windows\System32\ncryptsslp.dll 10.0.10586.420 sxs.dll C:\Windows\System32\sxs.dll 10.0.10586.0 NullProxy.dll C:\Program Files\Cakewalk\Shared Utilities\NullProxy.dll 2.1.0.0 mfc120u.dll C:\Windows\System32\mfc120u.dll 12.0.21005.1 GroovePlayer.dll C:\Program Files\Cakewalk\Shared DXi\Groove Player\GroovePlayer.dll 2.0.0.2 Boost11_64.dll c:\program files\Cakewalk\vstplugins\Boost11\Boost11_64.dll 17.13.3.32 oleacc.dll C:\Windows\System32\oleacc.dll 7.2.10586.212 winspool.drv C:\Windows\System32\winspool.drv 10.0.10586.122 mscms.dll C:\Windows\System32\mscms.dll 10.0.10586.0 apphelp.dll C:\Windows\System32\apphelp.dll 10.0.10586.0 FileSyncShell64.dll C:\Users\Paul M\AppData\Local\Microsoft\OneDrive\17.3.6281.1202\amd64\FileSyncShell64.dll 17.3.6281.1202 GROOVEEX.DLL C:\Program Files (x86)\Microsoft Office\root\vfs\ProgramFilesX64\Microsoft Office\Office16\GROOVEEX.DLL 16.0.6925.1018 msi.dll C:\Windows\System32\msi.dll 5.0.10586.212 GrooveIntlResource.dll C:\Program Files (x86)\Microsoft Office\root\vfs\ProgramFilesX64\Microsoft Office\Office16\1033\GrooveIntlResource.dll 16.0.6925.1018 EhStorShell.dll C:\Windows\System32\EhStorShell.dll 10.0.10586.0 actxprxy.dll C:\Windows\System32\actxprxy.dll 10.0.10586.306 samcli.dll C:\Windows\System32\samcli.dll 10.0.10586.0 samlib.dll C:\Windows\System32\samlib.dll 10.0.10586.212 netutils.dll C:\Windows\System32\netutils.dll 10.0.10586.0 ntshrui.dll C:\Windows\System32\ntshrui.dll 10.0.10586.0 srvcli.dll C:\Windows\System32\srvcli.dll 10.0.10586.212 cscapi.dll C:\Windows\System32\cscapi.dll 10.0.10586.0 drprov.dll C:\Windows\System32\drprov.dll 10.0.10586.0 winsta.dll C:\Windows\System32\winsta.dll 10.0.10586.0 ntlanman.dll C:\Windows\System32\ntlanman.dll 10.0.10586.0 davclnt.dll C:\Windows\System32\davclnt.dll 10.0.10586.0 wkscli.dll C:\Windows\System32\wkscli.dll 10.0.10586.212 dlnashext.dll C:\Windows\System32\dlnashext.dll 12.0.10586.0 DevDispItemProvider.dll C:\Windows\System32\DevDispItemProvider.dll 10.0.10586.0 Console Emulator Channel_64.dll c:\program files\Cakewalk\shared utilities\Internal\Console Emulator\Console Emulator Channel_64.dll 1.0.3.0 msvfw32.dll C:\Windows\System32\msvfw32.dll 10.0.10586.0 thumbcache.dll C:\Windows\System32\thumbcache.dll 10.0.10586.112 Console Emulator Bus_64.dll c:\program files\Cakewalk\shared utilities\Internal\Console Emulator\Console Emulator Bus_64.dll 1.0.3.0 PCS-GlossEQM.dll c:\program files\Cakewalk\shared utilities\Internal\PCS-GlossEQM.dll 1.13.3.32 edputil.dll C:\Windows\System32\edputil.dll 10.0.10586.0 SonitusFXCompressor.dll C:\Program Files\Cakewalk\Shared Plugins\SonitusFXCompressor.dll 3.13.5.32 BT Compressor CP2S-3.dll c:\program files\Cakewalk\vstplugins\Nomad Factory\BT Compressor CP2S-3.dll 0.0.0.0 REmatrix Solo-64.dll c:\program files\Cakewalk\shared utilities\Internal\REmatrix Solo\REmatrix Solo-64.dll 1.0.0.0 explorerframe.dll C:\Windows\System32\explorerframe.dll 10.0.10586.122 #8
chuckebaby Max Output Level: 0 dBFS Total Posts : 13146 Joined: 2011/01/04 14:55:28 Status: offline Re: Crash after crash ever since upgrading to Platinum from X3 2016/06/22 22:26:39 (permalink) wdmaud.drv C:\Windows\System32\wdmaud.drv 10.0.10586.0 are you using ASIO for your audio card Drivers ? also keep in mind for the Studio Capture windows 10 driver: This product cannot be used with a USB 3.0 port that is not compatible with USB 2.0 specification. so if your plugged in to a USB 3 port, try using a USB 2.0 I know it may seem like im on to the USB 3 thing but it is important and will reek havoc. post edited by chuckebaby - 2016/06/22 22:51:09 Windows 8.1 X64 Sonar Platinum x64 Custom built: Asrock z97 1150 - Intel I7 4790k - 16GB corsair DDR3 1600 - PNY SSD 220GB Focusrite Saffire 18I8 - Mackie Control #9
pmarangoni Max Output Level: -89 dBFS Total Posts : 72 Joined: 2015/03/20 00:51:37 Location: Los Angeles, California Status: offline Re: Crash after crash ever since upgrading to Platinum from X3 2016/06/22 22:27:50 (permalink) Yes, I am. #10
chuckebaby Max Output Level: 0 dBFS Total Posts : 13146 Joined: 2011/01/04 14:55:28 Status: offline Re: Crash after crash ever since upgrading to Platinum from X3 2016/06/22 22:35:59 (permalink) pmarangoni Yes, I am. edited my earlier post to add more info. I believe (but not positive) the wdmaud.drv indicates your system is using a WDM driver for something which could possibly cause a conflict. can you think of any other programs your using that is sharing / using WDM ? there is the option in sonar to use but you should be using ASIO and the supplied driver from Roland. I believe its this one: http://www.roland.com/support/by_product/studio-capture/updates_drivers/350780 what I did not see in this log was "Asio". so give a double check for that and double check your not in a usb 3 port. post edited by chuckebaby - 2016/06/22 22:59:48 Windows 8.1 X64 Sonar Platinum x64 Custom built: Asrock z97 1150 - Intel I7 4790k - 16GB corsair DDR3 1600 - PNY SSD 220GB Focusrite Saffire 18I8 - Mackie Control #11
robert_e_bone Moderator Total Posts : 8968 Joined: 2007/12/26 22:09:28 Location: Palatine, IL Status: offline Re: Crash after crash ever since upgrading to Platinum from X3 2016/06/22 22:46:02 (permalink) Do you happen to have Windows Default Audio Device set to use your audio interface's ASIO drivers? Do the crashes happen to the same project, or to multiple projects? If you take a failing project and open it in Sonar's Safe Mode - and skip the loading of ALL effects plugins, does the project still fail? (Don't save the project this way - it is just to test to see if something with the effects is causing the issues) Is there any set of steps you can suggest we try to see if we can replicate the issue on our computers? Bob Bone Wisdom is a giant accumulation of "DOH!" Sonar: Platinum (x64), X3 (x64) Audio Interfaces: AudioBox 1818VSL, Steinberg UR-22 Computers: 1) i7-2600 k, 32 GB RAM, Windows 8.1 Pro x64 & 2) AMD A-10 7850 32 GB RAM Windows 10 Pro x64 Soft Synths: NI Komplete 8 Ultimate, Arturia V Collection, many others MIDI Controllers: M-Audio Axiom Pro 61, Keystation 88es Settings: 24-Bit, Sample Rate 48k, ASIO Buffer Size 128, Total Round Trip Latency 9.7 ms #12
pmarangoni Max Output Level: -89 dBFS Total Posts : 72 Joined: 2015/03/20 00:51:37 Location: Los Angeles, California Status: offline Re: Crash after crash ever since upgrading to Platinum from X3 2016/06/22 22:52:30 (permalink) I'm using Roland's driver for the Studio Capture. Worked fine with X3. Crashing is only happening with one project so far. I don't have time to do much troubleshooting. The project is not very big. Only has about 16 tracks, no midi, not using tons of effects, all real analog instruments. Recorded at 48k 24bit. #13
Zargg Max Output Level: 0 dBFS Total Posts : 10666 Joined: 2014/09/28 04:20:14 Location: Norway Status: offline Re: Crash after crash ever since upgrading to Platinum from X3 2016/06/23 05:49:37 (permalink) Hi. I just wondered which 3rd party plugins you might be using? It could be an issue with a plugin of some sort? All the best. Ken Nilsen Zargg BBZ Win 10 Pro X64, Cakewalk by Bandlab, SPlat X64, AMD AM3+ fx-8320, 16Gb RAM, RME Ucx (+ ARC), Tascam FW 1884, M-Audio Keystation 61es, AKAI MPK Pro 25, Softube Console1, Alesis DM6 USB, Maschine MkII Laptop setup: Win 10 X64, i5 2.4ghz, 8gb RAM, 320gb 7200 RPM HD, Focusrite Solo, + * #14
pmarangoni Max Output Level: -89 dBFS Total Posts : 72 Joined: 2015/03/20 00:51:37 Location: Los Angeles, California Status: offline Re: Crash after crash ever since upgrading to Platinum from X3 2016/06/23 10:57:12 (permalink) I'm only using whatever comes with Sonar Platinum. Nothing else. #15
Noel Borthwick [Cakewalk] Cakewalk Staff Total Posts : 6475 Joined: 2003/11/03 17:22:50 Location: Boston, MA, USA Status: offline Re: Crash after crash ever since upgrading to Platinum from X3 2016/06/23 12:44:26 (permalink) Have you submitted any crash dumps? If you list the CWBRN number we may be able to see whats causing the crash for you. Noel Borthwick Senior Manager Audio Core, BandLab My Blog, Twitter, BandLab Profile #16
pmarangoni Max Output Level: -89 dBFS Total Posts : 72 Joined: 2015/03/20 00:51:37 Location: Los Angeles, California Status: offline Re: Crash after crash ever since upgrading to Platinum from X3 2016/06/23 13:11:53 (permalink) After some of the crashes, a dialog pops up telling me that the crash is going to be sent to Cakewalk. It says I can enter my email address to be notified so I submit it. Then there's a link to view the error submission on the site in my account, but when I click the link it takes me to Cakewalk's site and says there are no incidents. Obviously this process has not been fleshed out yet. #17
pmarangoni Max Output Level: -89 dBFS Total Posts : 72 Joined: 2015/03/20 00:51:37 Location: Los Angeles, California Status: offline Re: Crash after crash ever since upgrading to Platinum from X3 2016/06/23 14:23:23 (permalink) CWBRN-53394 CWBRN-53395 CWBRN-53397 #18
Noel Borthwick [Cakewalk] Cakewalk Staff Total Posts : 6475 Joined: 2003/11/03 17:22:50 Location: Boston, MA, USA Status: offline Re: Crash after crash ever since upgrading to Platinum from X3 2016/06/23 17:05:53 (permalink) All three crashes are in Softube's SaturationKnob.dll which is a prochannel module. We can pass this info on to the developer but it will be useful if you attach the project file in question to one of the bug reports. There may be something specific about that project that causes is to crash. To get past the crash you may be able to load the project in safe mode and skip that plugin. Noel Borthwick Senior Manager Audio Core, BandLab My Blog, Twitter, BandLab Profile #19
pmarangoni Max Output Level: -89 dBFS Total Posts : 72 Joined: 2015/03/20 00:51:37 Location: Los Angeles, California Status: offline Re: Crash after crash ever since upgrading to Platinum from X3 2016/06/23 17:50:30 (permalink) Where can I find the bug report to attach the project to? #20
chuckebaby Max Output Level: 0 dBFS Total Posts : 13146 Joined: 2011/01/04 14:55:28 Status: offline Re: Crash after crash ever since upgrading to Platinum from X3 2016/06/23 18:55:56 (permalink) pmarangoni Where can I find the bug report to attach the project to? I believe right here: https://www.cakewalk.com/Support/Contact/Problem-Report just make sure you are logged in and fill out the details. (there's a way to attach the project file at the end of the report.) you most likely don't need the audio, just the project file itself. good luck man, make great music ! Windows 8.1 X64 Sonar Platinum x64 Custom built: Asrock z97 1150 - Intel I7 4790k - 16GB corsair DDR3 1600 - PNY SSD 220GB Focusrite Saffire 18I8 - Mackie Control #21

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Crash after crash ever since upgrading to Platinum from X3

Crash after crash ever since upgrading to Platinum from X3

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