Murphy's Law Strikes again with an ISA One Preamp

I haven't had much luck lately with new equipment (see some of my other posts/rants).
I ordered a new Focusrite ISA One Preamp and it came in late Thursday.  Friday morning I was checking it out.  I used a mic cable with a Neutrik connector that I've been using in my studio for a couple of years to connect a microphone to the ISA One.  Everything checked out and the ISA One is a "keeper" comparing it to other preamps I have.  However, when I tried to remove the mic connector from the ISA One it wouldn't budge.  I pressed on the release button on the XLR jack but the connector wouldn't budge.  Even trying to pull with pliers would not remove the connector.  I finally gave up and just cut the mic cable and left the connector in the jack.  I've RMA'd it and will get a replacement after the vendor gets the defective unit back. 
 
I've worked with XLR connectors and jacks with the latch for many years and never had a problem before.  "Murphy's law strikes again"
 
I will make sure I only use XLR connectors without the latch cut out in them on the replacement unit.

Great.  I love it when companies do right.
 
I've heard of certain cables that have problems, but that must not have been your brand(s).  It was probably one of those "this is off spec just enough" to mismatch with "this out of alignment just a little" other.  I've got a mic that is picky about cables.  Very frustrating.
 
@ 

I hope they send you another cable, then.  That would make an even happier ending.

They only fall out easy when you don't want them to!  I've had that happen before with a jammed XLR and it was the little lever gets bent and doesn't move far enough. You have to get in there with a small screw driver. No fun at all when your in a hurry to break down after a long night.