Helpful ReplySonar Platinum custom install directory - broken in recent versions?

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Rob from Sydney
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2016/07/27 07:23:23 (permalink)

Sonar Platinum custom install directory - broken in recent versions?

Hi all,
 
I've always had my Cakewalk installs on a D:\DAW folder - easier to find it all, backup, shorter folder names than "Program Files" etc.... I guess many will do similar with SSD drives as well.
 
As we know, CCC doesn't let you customise the install directory, only content and VSTs.  Annoying, but whatever, I just download and install manually and only use CCC to tell me what needs updating.  I fully support the feature request made in other post to allow CCC to a) just perform the download, and b) run every install in advanced/manual (rather than its silent/automatic) mode.  But anyway, that is a side issue to my current problem.
 
In the past, running the installs I get to change the main Cakewalk installation path.  Haven't updated for a while and just went to install 22.07 - and when using the manual install and selecting Advanced, I get to choose various paths such as VSTPlugins and Content, but the program itself insists on going to C:\Program Files\Cakewalk\SONAR Platinum.  At this stage I've cancelled the installation as I really don't want it to go there, and don't want to break the existing install. 
 
I was previously on Manchester (21.12), and just to test downloaded and installed 22.03 now.  Both of these still let me choose the path. 22.07 Doesn't.  Has this changed for anyone else either? (maybe in an earlier version, I haven't tried the versions between 22.03 and 22.07?)
 
And if so, has anyone got a workaround? Or hope Cake realise its a problem and wait for a later version that gives the customisation back?
 
Hope to hear from others who might be in the same boat.
Rob.
#1
scook
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Re: Sonar Platinum custom install directory - broken in recent versions? 2016/07/27 07:58:49 (permalink)
WRT the first half of this post, running the Command Center in with Verbose Mode enabled should show the same prompts as running the installers manually. This option has been available for some time.
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Rob from Sydney
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Re: Sonar Platinum custom install directory - broken in recent versions? 2016/07/27 16:38:27 (permalink)
Thanks - didn't pick that up when I looked first time, checked all the Path options but that was on the other tab!

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Earwax
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Re: Sonar Platinum custom install directory - broken in recent versions? 2016/07/27 17:06:19 (permalink)
scook
WRT the first half of this post, running the Command Center in with Verbose Mode enabled should show the same prompts as running the installers manually. This option has been available for some time.


scook,
 
So, since the OP (or anyone else) cannot choose the install path of the core program manually with the latest update, and since he will receive the same options under CCC as he did manually, isn't he still facing the same limitation? Or, did I misunderstand your point? And, if one can no longer choose where everything goes by doing a manual install, and likewise one faces the same limitations using CCC, what in the world was the logic in removing the complete custom install option?
 

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scook
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Re: Sonar Platinum custom install directory - broken in recent versions? 2016/07/27 17:14:36 (permalink)
I cannot say for sure. I use default locations. It might be the install process only permits setting the program path during the initial install (or a clean reinstall). My understanding is this is not an initial install so the program path is already set.
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Earwax
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Re: Sonar Platinum custom install directory - broken in recent versions? 2016/07/27 17:25:17 (permalink)
scook
I cannot say for sure. I use default locations. It might be the install process only permits setting the program path during the initial install (or a clean reinstall). My understanding is this is not an initial install so the program path is already set.


Ok, but as he said, his initial installation and subsequent updates were all on his D: drive - he could always set the main program installation path manually. It's just the latest update that won't allow him to set the installation path to the D: drive. It only allows installation on the C: drive. If true, that is a fundamental change. And not for the better. Why would Cakewalk take away a customer's option to choose where to install programs?
 
I've got a lifetime of updates, but I can no longer put them where I want on my computer? Doesn't make sense. Rob from Sydney, I hope you're wrong. Maybe you missed something?
 

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chuckebaby
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Re: Sonar Platinum custom install directory - broken in recent versions? 2016/07/27 17:37:59 (permalink)
there is no way cakewalk would take a way the option of where Sonar is installed.
im sorry if im misunderstanding the question but there is just no way.
too many people have custom set ups.
 
My guess is the OP is not using admistrator privy's or he missed something in the install / in CCC

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#7
bluesplayer
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Re: Sonar Platinum custom install directory - broken in recent versions? 2016/07/28 01:51:27 (permalink) ☄ Helpfulby Rob from Sydney 2016/07/28 06:03:07
Rob from Sydney
Hi all,
 
I've always had my Cakewalk installs on a D:\DAW folder - easier to find it all, backup, shorter folder names than "Program Files" etc.... I guess many will do similar with SSD drives as well.
 
As we know, CCC doesn't let you customise the install directory, only content and VSTs.  Annoying, but whatever, I just download and install manually and only use CCC to tell me what needs updating.  I fully support the feature request made in other post to allow CCC to a) just perform the download, and b) run every install in advanced/manual (rather than its silent/automatic) mode.  But anyway, that is a side issue to my current problem.
 
In the past, running the installs I get to change the main Cakewalk installation path.  Haven't updated for a while and just went to install 22.07 - and when using the manual install and selecting Advanced, I get to choose various paths such as VSTPlugins and Content, but the program itself insists on going to C:\Program Files\Cakewalk\SONAR Platinum.  At this stage I've cancelled the installation as I really don't want it to go there, and don't want to break the existing install. 
 
I was previously on Manchester (21.12), and just to test downloaded and installed 22.03 now.  Both of these still let me choose the path. 22.07 Doesn't.  Has this changed for anyone else either? (maybe in an earlier version, I haven't tried the versions between 22.03 and 22.07?)
 
And if so, has anyone got a workaround? Or hope Cake realise its a problem and wait for a later version that gives the customisation back?
 
Hope to hear from others who might be in the same boat.
Rob.




Rob,
 
I can verify/vouch that current release 22.7.0.42 doesn't ASK or allow setting an install path, it assumes C:\Program Files (and installs there).  I also install, and have been since about Windows 3.1,  on a D:\  drive  (I would have installed it on a "D:\"  when using CW for DOS version 2 but only had ONE 40MB drive then :-) )
 
I also install WITHOUT using CCC (i.e., manually the old fashioned way, actually CCC is just more overhead I don't want or need).  Therefore, any paths set or not in CCC are immaterial, at least in my case.  Plus, I run everything as Admin (actual Administrator - no UAC even in play)
 
Anyone can test this in about 2-3 minutes - try to INSTALL current release (manually) and see if it even ASKS you where.  It use to be the FIRST path (if you select Advanced and not Basic  - install) that you can change, that it asks for.  You can verify that with any, and ALL, previous SPLAT releases it does ask for path to install and that's where it installs.
 
Don't have to actually complete the install just manually start current then any previous release and go to last step where it lists where and what it's about to install -then hit cancel.
 
Larry
 
#8
funk
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Re: Sonar Platinum custom install directory - broken in recent versions? 2016/07/28 05:34:27 (permalink)
Same problem here. The installer just installed to C when my previous install was on F
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Rob from Sydney
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Re: Sonar Platinum custom install directory - broken in recent versions? 2016/07/28 05:42:39 (permalink)
Thanks Larry, yes, that's exactly the behaviour I'm observing, thanks for the confirmation.
 
To some of the confusion everywhere, yes, Scook's solution doesn't fix this problem, but did solve my oversight of the extra option in CCC.  However the problem I'm having is completely unrelated to CCC so easier just to test with manual installs.
 
Given it was my first update in a while, I was also unsure if it was a new (22.07) change or not.  I've since downloaded 22.06 to test and the path could still be changed there.
 
Also just tested 22.07.0.38 (the early access) version and it does NOT let the path change either.
 
Administrator privileges don't seem to change anything.
 
I wonder if anyone at Cakewalk can provide any advice on whether this is intentional or an oversight?  Are custom install paths gone for good or will I just update to 22.06 for now and hold out for a fix in the (near?) future?
 
Earwax - I also hope I'm wrong and missed something but haven't managed to have any more luck yet.  I'm keen if you can try it out just to check it isn't a set-up issue I (and Larry) have. Again as Larry said, hit CANCEL at the confirmation dialog when it shows all the paths, you don't have to go ahead with the install.
 
Rob.

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Re: Sonar Platinum custom install directory - broken in recent versions? 2016/07/28 06:40:22 (permalink)
I have my projects on a different drive.  I had to reset it to the drive I have it on.  It had been changed back to the "C" drive by Sonar update.

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SigiZ58
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Re: Sonar Platinum custom install directory - broken in recent versions? 2016/07/28 17:00:31 (permalink)
Same Problem here!
 
Hello,
 
since a while I am in Sonar. I have installed my Sonar Platinum to Drive D:\Musik\Cakewalk\....
 
With the newest update SONAR_Platinum_Setup_22.7.0.41 the installer forces the Installation to c:\program files\Cakewalk...
 
It does not make any difference if I install with the Command Center or use the installer file. No difference if I choose simple or expanded Installation. I can change all pathes ... except the application. It says it takes the path from the previous Installation, but that is not true, as I have it on drive d:
 
I checked registry entries, but all point to the correct path (d:\musik\...)
 
I am sure this is new as I made already several updates and never had this issue before.
 
I use German language - no idea if this happens also in other languages.
 
Until now Platinum as well as Artist is affected.
 
Please look into this, as it is **** to change a million registry entries to make it work on drive d: again....
 
And even a reinstall shows this as final choice
 
Zielordner:       C:\Program Files\Cakewalk\SONAR Platinum       D:\Musik\Cakewalk\Shared Components\ (Shared Components)       L:\Library\Cakewalk\Cakewalk Content\ (Application Content) 
 
For me this is important as I have all my music applications NOT on drive C: And I dont want them there.
 
Thank you.
 
 Siegfried
post edited by SigiZ58 - 2016/07/28 17:23:36
#12
SigiZ58
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Re: Sonar Platinum custom install directory - broken in recent versions? 2016/07/29 17:49:01 (permalink)
No more replies to this thread ? Are really only a couple of people affected by this issue ?
I decided to make a Support ticket. I really hope, Cakewalk takes us serious and realize this is a bug and promise to fix it so that we can stop to wave our arms.
It has been working until and with June Update.
For me this is more important then new Features in the moment :-)
 
#13
bluesplayer
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Re: Sonar Platinum custom install directory - broken in recent versions? 2016/07/29 20:35:27 (permalink)
I didn't report it here but I also activated a support ticket as a Lifetime SPlat user (and being a customer since 1989)  I tired calling but you know how that goes!
 
#14
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Re: Sonar Platinum custom install directory - broken in recent versions? 2016/07/30 10:49:10 (permalink)
Hi, same problem... i DO NOT Want to install to c:\program files\Cakewalk...!!!
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Rob from Sydney
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Re: Sonar Platinum custom install directory - broken in recent versions? 2016/07/31 07:27:07 (permalink)
Good idea Sigi and Bluesplayer - I've just logged a ticket too.  I know Cakewalk usually follow along here (and will definitely read the 2016.07 thread you have posted into) but keen to know the problem is logged.
 
I can only imagine it is an easy fix and a simple error on Cakewalk's behalf - but on the other hand why would that part of the installer code have even got touched unless something was meant to change!
 
I guess since a) its still pretty early days for 2016.07 yet and b) there is a lot of people, but still maybe not that much as a proportion, who install it to custom paths, it hasn't got that bigger mention here yet.
 
My main concern for others who rely on that setup and aren't aware of this "bug" (?), click through the installer without realising and then has to go through the effort to rollback/move/fixup their system.

Rob | Sydney NSW Australia 
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mcdonalk
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Re: Sonar Platinum custom install directory - broken in recent versions? 2016/07/31 13:33:57 (permalink)
I wish you all the luck in the world getting a response to your support ticket.
 
I, too, am delaying the update until this issue is resolved, since I also use a preferred alternate location.
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SigiZ58
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Re: Sonar Platinum custom install directory - broken in recent versions? 2016/07/31 17:53:05 (permalink)
I am really curious how it comes out. I am relative new to Sonar. The program fits my demands very well. With the Support we will see how it goes. When you read through the forum, the comments relating this seems ..uugh ... ambivalent. 
 
But a ticket seems in any case be the correct way, at least for the protocol. 
#18
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Re: Sonar Platinum custom install directory - broken in recent versions? 2016/08/01 17:06:40 (permalink)
After the last reply in the Sonar 2016 07 Upgrade thread I checked again the Installation.
 
This is the outcome:
Running SONAR_Platinum_Setup_22.6.0.26.exe
1) Language
2) 64/32 Bit
3) "Previous Cakewalk Product detected"
4) License Agreement
5)  Basic/Advanced (->Advanced)
6) Choose Application Path
7) Startmenu Path
8) Shared Folders Selection (In Grey, as these are set from previous Installation)
-> remark: if you choose at step 5 Basic, then also the folder c:\program files is Chosen, even if your current Application Directory is customized! This means, only the library/content Settings are used from the previous Installation!
 
Running SONAR_Platinum_Setup_22.7.0.41.exe
1) Language
2) 64/32 Bit
3) "Previous Cakewalk Product detected"
4) License Agreement
5)  Basic/Advanced (->Advanced)
6) Choose Application Path -> Has been removed with this release
7) Startmenu Path -> Has been removed with this release
8) Shared Folders Selection (In Grey, as these are set from previous Installation)
-> remark: this seems, as if the developer have removed this, thinking this only is needed by a fresh Installation. This works with the library, but obviously not with the application path (did not work before also, see the above remark when you choosed Basic Installation). Until now it was not a big Problem, as you could override this Settings with Option 7)
 
The main bug is (and was) that the application path is not preserved with an upgrade Installation! 
The problem in this release is you cannot any longer correct this problem with manual set the correct application path. In every future upgrade Installation this will be overwritten again.
 
Prove:
Would the application path be used from the previous Installation, you should be able to use the Basic Installation Option and not get the actual Appplication Installation overwritten with C:\Program Files\Cakewalk.... in this case.
 
Solution for the developers: Use the current application path in the Installation Routine instead overwriting it with C: !   
 
 
 
 
 
 
 
post edited by SigiZ58 - 2016/08/01 17:30:30
#19
Rob from Sydney
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Re: Sonar Platinum custom install directory - broken in recent versions? 2016/08/02 06:18:36 (permalink)
I've just put an update into the main 22.07 thread since at least it got Lance's attention there.
 
In short a workaround (see the other thread for more info) - at least for me here, your results may vary; Uninstall (using Control Panel -> Programs and Features) then immediately (new) install of 22.07 gave me the choice for the path, and has installed to there.
 
Not prepared to mark this solved yet - it clearly isn't how its meant to work, but at least got me up to the current version.

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Earwax
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Re: Sonar Platinum custom install directory - broken in recent versions? 2016/08/06 15:00:03 (permalink)
Is there any particular reason that the questions regarding SPlat update file drive choice have not been answered by Cakewalk reps? This issue constitutes a fundamental change in how Sonar is updated on our computers. An answer would be nice.
 

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Zo
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Re: Sonar Platinum custom install directory - broken in recent versions? 2016/08/07 23:11:31 (permalink)
Same **** here ...

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scook
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Re: Sonar Platinum custom install directory - broken in recent versions? 2016/08/12 13:57:55 (permalink)
For those impacted by this, checking the Early Release of 2016.08 might be a good idea. If this is still a problem, it is much easier to address during the early release period.
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bitman
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Re: Sonar Platinum custom install directory - broken in recent versions? 2017/08/27 20:41:35 (permalink)
Inexplicably, Since February 2015, on my dev laptop Splat has been installing to:
"C:\Users\32 Bit\AppData\Local\Temp\is-HBQ6D.tmp\Cakewalk\SONAR Platinum\SONARPLT.exe"
 
Where 32 Bit is indeed the username.
I found this out by accident one day and was shocked as since the beginning of my time with computers DOS or otherwise, no program has installed in a temp location all by itself. And yes that is the program location in the icon properties and that run in location as well.
If I use the "offline" installer downloaded from my account and do a custom install, I cannot control the destination folder but it does display it just before installation festivities begin. And it's "C:\Users\32 Bit\AppData\Local\Temp\is-HBQ6D.tmp\Cakewalk\SONAR Platinum\SONARPLT.exe" as "expected".
 
This isn't causing me loss of sleep but it's tad unnerving.
I can't find C:\Users\32 Bit\AppData\Local\Temp in the registry associated with SONAR or Cakewalk so...... yeah.
The is a SPlat install in c:\Program Files\Cakewalk\SONAR Platinum\SONARPLT.exe". If I go to that folder and execute SONARPLT.EXE, it says it's 21.02 build 37 dated Feb, 2015! Since I have never had control over this path and would not every use some temp location - Cakewalk did it. :-)
 
On my DAW the path is c:\Program Files\Cakewalk\SONAR Platinum\SONARPLT.exe" is it should be.
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