Do I really matter to you?

This is a peer-to-peer forum, not a help desk.  I agree you have a problem, but you didn't pay me anything.  You might get some kind of solution from another member who had a similar problem and the Bakers do look in at times, but a less aggressive tone would probably get a more helpful response.

you matter to me honey, you always did ;) only kidding, like John said, its 10 year old software, you're needing to get up with time man, upgrade !!!!!

A couple years ago, Cakewalk honored upgrade pricing from an old old version of Sonar to X3 producer.  I think I got x3 producer, AD2 and all the toys for $149 after 10+ years making no purchases.   I don't remember if I gave them my serial#, but I think we were able to establish it from past addresses.
 
They were pretty good with this kind of thing at least a couple years ago, but I hear they have ceased phone support.

I just went looking for the upgrade pricing info and I see everything is different now. In the past they posted all the pricing with I think, 3? options, first time purchase and the upgrade pricing. There was the special pricing listed as " Registered owner of any version of Sonar" I think. That's all gone as now and pricing is all done automatically in our account. In other words they already know what we own and which version so the shopping cart will automatically show that price.
 
So hmm, What would the OP pay??  On a different computer I logged in with my johnnyV account which has nothing registered. It now showed me full pricing on all versions. OK, I get it.  The store is very straight forward now. And it all goes back to the change to the one user log on a few years back.   If you fell behind and never registered that's your fault, not Cakewalk's. They certainly keep you informed via E mail what's going on. If you choose not to stay abreast of a companies updates you can only blame yourself.. And this forum always has any changes in large print at the top.
Sorry you came here with frustration trying to get help and only got a lecture. But that's what user forums are all about.
 
And who can we blame if you loose your registration numbers? They should be on the DVD case or box.. My old numbers are still in a little book I always used for passwords and now on a notepad document I store in my "software" folder. My new numbers are stored there too even though they are now on my account page.
 
 

Many comments are right here, but:
 
1. CW has moved registration information from one place to another. And that process was not smooth. Back in time they was fixing problems on request rather fast (while my Sonar 8.5 LE has not managed to the new system even after several iterations). For a customer who has not moved the account "in time", that is relatively lengthy procedure now. I know from this forum that all such problems are solved after a while. But that part is hard to call user's fault.
 
2. Saving serial numbers was a good idea for older products. But I think it is fair to add that for current Cakewalk products that is useless, they can not be activated without proper information in CW online DB. So all these numbers (apart from user's password) have absolutely no meaning, either when known or not.