Helpful ReplyiZotope Ozone 7 problem

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Fleer
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2016/08/15 15:51:20 (permalink)

iZotope Ozone 7 problem

Hello from iZotope’s Customer Care team,

We wanted to alert you to a critical issue that affects a small subset of our users. Please see our diagnostic steps below to determine if this issue affects you.  How do I know if I am affected? 
You may be affected if you meet all of the following conditions:
  • You currently have Ozone 7 or Ozone 7 Advanced installed on your system, either as an authorized product or as a product in trial/demo mode
  • You installed the product on a PC (not on a Mac)
  • You performed a Custom Install at the time of installation
 What if I meet the criteria above?
 
If you believe you meet all of the conditions above, it is possible you could encounter a serious system issue during uninstallation. We strongly recommend you do not uninstall either of these products, but that you take immediate steps to apply a critical product update. 
How do I resolve this issue?
 
Applying the fix is quick and straightforward. Here's what you'll need to do:

"We're just two lost souls swimming in a fish bowl" (Wish You Were Here)
#1
cclarry
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Re: iZotope Ozone 7 problem 2016/08/15 16:07:05 (permalink)
Hmmm...why for not I get this email?


#2
rcklln
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Re: iZotope Ozone 7 problem 2016/08/15 16:21:57 (permalink)
I got the email but the update check within Ozone isn't picking it up yet. There was a report of a problem uninstalling the DDLY delay a while ago wonder if it's related.
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bapu
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Re: iZotope Ozone 7 problem 2016/08/15 18:13:59 (permalink)
cclarry
Hmmm...why for not I get this email?


me not ether
#4
Fleer
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Re: iZotope Ozone 7 problem 2016/08/15 20:29:51 (permalink) ☄ Helpfulby cclarry 2016/08/15 23:03:21
Ether? Alembic, you mean, dear Bapuji.
The word Alembic stems from a small village near Brussels, called Lembeek, where a very special kind of beer originated. This beer is called "Lambic" or "Alembic" as a reference to the village.
I live a few miles away, amidst numerous Lambic and Gueuze breweries, where fermentation comes through the air from the Brettanomyces bruxellensis, also known as the Brussels germ.
And the best beer pub in the world is here too, as you know.
Open from 10:00 AM till 1:30 PM on Sundays, Church holidays, and funerals
http://www.ratebeer.com/P...asp?PlaceID=9178 
 
post edited by Fleer - 2016/08/15 20:53:10

"We're just two lost souls swimming in a fish bowl" (Wish You Were Here)
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bitflipper
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Re: iZotope Ozone 7 problem 2016/08/16 08:57:39 (permalink) ☄ Helpfulby Mesh 2016/08/16 09:34:13
Who uninstalls Ozone?


All else is in doubt, so this is the truth I cling to. 

My Stuff
#6
cclarry
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Re: iZotope Ozone 7 problem 2016/08/16 09:32:19 (permalink)
bitflipper
Who uninstalls Ozone?



No one with any sense 


#7
BassDaddy
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Re: iZotope Ozone 7 problem 2016/08/16 09:45:51 (permalink) ☄ Helpfulby Fleer 2016/08/16 10:42:29
Fleer,I don't have Ozone, but thanks for getting that out. Seems important.
And thanks for the beer lesson too. Who knew learning beer history from a law prof would be such a beautiful thing.

It's Bass, not Bass.
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Mesh
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Re: iZotope Ozone 7 problem 2016/08/16 10:00:35 (permalink)
BassDaddy
 
And thanks for the beer lesson too. Who knew learning beer history from a law prof would be such a beautiful thing.


....and here I thought he was a Beer Prof. teaching us such a beautiful thing on the laws of Beer. Shows, what little I know......
 
 


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#9
Fleer
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Re: iZotope Ozone 7 problem 2016/08/16 10:24:09 (permalink)
Schweeeet!

"We're just two lost souls swimming in a fish bowl" (Wish You Were Here)
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BassDaddy
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Re: iZotope Ozone 7 problem 2016/08/16 11:19:25 (permalink)
Mesh
BassDaddy
 
And thanks for the beer lesson too. Who knew learning beer history from a law prof would be such a beautiful thing.


....and here I thought he was a Beer Prof. teaching us such a beautiful thing on the laws of Beer. Shows, what little I know......
 
 



most peoples version of beer history is "it was in my glass a minute ago. Now it's gone. " Thus endeth the lesson.

It's Bass, not Bass.
i7 2700K, 16GB DDR3, 2 SSD sample drives and OS drive, HDD SATAIII for projects, 2 24" monitors
Focusrite Saffire Pro 24, Focusrite VRM Box, LAVA Lamp, SONAR Platinum 64 bit, Mackie MCU and 1 MCU XT, Akai Advance 49, Windows 10,
Komplete 9 Ultimate, Cakewalk, Toontrack, IK, AAS, XLN, UVI, Air Music Tech, Waves Factory, Sample Tek and Sonivox VSTi's. Overloud, T-Racks, Audio Damage, D16, Nomad Factory, Waves Gold FX 
#11
BassDaddy
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Re: iZotope Ozone 7 problem 2016/08/16 11:19:50 (permalink)
Your welcome!

It's Bass, not Bass.
i7 2700K, 16GB DDR3, 2 SSD sample drives and OS drive, HDD SATAIII for projects, 2 24" monitors
Focusrite Saffire Pro 24, Focusrite VRM Box, LAVA Lamp, SONAR Platinum 64 bit, Mackie MCU and 1 MCU XT, Akai Advance 49, Windows 10,
Komplete 9 Ultimate, Cakewalk, Toontrack, IK, AAS, XLN, UVI, Air Music Tech, Waves Factory, Sample Tek and Sonivox VSTi's. Overloud, T-Racks, Audio Damage, D16, Nomad Factory, Waves Gold FX 
#12
jmasno5
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Re: iZotope Ozone 7 problem 2016/08/16 11:43:21 (permalink)
I had asked iZotope, "What if I can not remember if I did a custom install of Ozone 7?"
Their answer:
Hello,
Thanks for contacting iZotope Customer Care! Sorry for any confusion here.
The easiest way to tell if you did a customer install is to to This PC and then click on your C Drive.
In your C Drive navigate to the program files x86 folder and then click on the iZotope folder.
If you did a standard install you should see a folder for Ozone 7 in there. If you did a custom
install it would installed to a different location on your machine such as a D drive.
So if you see it on your C Drive you don’t need to do the update. If you have installed to a different drive other
then you system drive then please use the link below to do the update.
https://account.izotope.c..upport/download/ozone-7
Thanks for your patience!

Sincerely,
Lars

iZotope Customer Care

John Masarone - J Mas No. 5
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#13
jeteague
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Re: iZotope Ozone 7 problem 2016/08/16 14:03:05 (permalink)
Thanks jmasno5!  That is the very question I had emailed isotope about.  Your answer is in first.  You can observe a lot just by looking.
#14
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