help: need new download link for "E-MU Proteus Pack Complete Bundle" purchased in 2010...

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gothic.angel
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2016/08/19 10:38:02 (permalink)
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help: need new download link for "E-MU Proteus Pack Complete Bundle" purchased in 2010...

Hi everybody,
 
I bought "E-MU Proteus Pack Complete Bundle (Download)" back in year 2010.
As I recently noticed that it didn't show up among my Products within the SSO Account,
I've followed Cakewalk instructions and registered it with serial number provided in the mail cakewalk sent me at that time.
So now the product is there in the list, yet, after clicking on it, it shows "No downloads are available for this product"....
Being in urgent need of the installers (possibly updated...), could anybody please give any suggestion..?....
 
THANKs in advance, me ol' mates..... 
post edited by gothic.angel - 2016/08/19 12:57:09

GothicAngeL - EBM - Dark Electronics
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    gothic.angel
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    Re: help: need new download link for "E-MU Proteus Pack Complete Bundle" purchased in 2010 2016/08/19 12:49:07 (permalink)
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    ...c'mon, folks, especially blokes at Cakewalk.... 
     
    I need to install those sounds for both Dimension Pro and Rapture Pro,
    as I'm finally renewing my DAW from scratch, with powerful Windows 10, on which, by the way,
    SONAR Platinum works really GREAT and SMOOTH..... best OS ever.......
    ...but I really need those installers of nice packages I purchased...... 
     
    MANY THANKS for any help......... 
     
    Regards from your GothAngeL

    GothicAngeL - EBM - Dark Electronics
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    gothic.angel
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    Re: help: need new download link for "E-MU Proteus Pack Complete Bundle" purchased in 2010 2016/08/21 07:12:58 (permalink)
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    ...STILL no clues.... no hints......?............ 

    GothicAngeL - EBM - Dark Electronics
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    polyphonix
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    Re: help: need new download link for "E-MU Proteus Pack Complete Bundle" purchased in 2010 2016/08/21 11:48:47 (permalink)

    3.6 GHz Intel Core i7-4790 Quad Core 16GB  DDR3 RAM2TB 7200 rpm Hard Drive NVIDIA GeForce GT740 Graphics:
    Sound Forge 12 Pro
    Tascam US 2X2
    Focusrite Scarlett 2i2 2nd gerneration
     
    #4
    gothic.angel
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    Re: help: need new download link for "E-MU Proteus Pack Complete Bundle" purchased in 2010 2016/08/22 13:11:46 (permalink)
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    ...Thank you very much "polyphonix" for response....
     
    I already read infos from that link.
    It explains how to get purchased products showing back in your Products within own Account, which I did and succeded...
    So, as I said above, now the bundle appears in the purchased products, with its serial number,
    YET, there is no provided proper link to download installers...
    ...in fact, instead of download link/button, there is only the statement "No downloads are available for this product"...
    Now, how can I have my installers back, as i need them for brand new installation....?
     
    Maybe I'll have to contact Cakewalk support............... 

    GothicAngeL - EBM - Dark Electronics
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    DELL Dimension E521 - AMD 64X2 - Windows 10 Pro
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    Proud "Apple's i-STUFF" Worst Enemy...
    #5
    scook
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    Re: help: need new download link for "E-MU Proteus Pack Complete Bundle" purchased in 2010 2016/08/22 13:27:21 (permalink)
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    Is it possible that product is not a single download and the individual DSF installers are in the product list? There appear to be seven DSF packages included in that bundle according to https://shop.cakewalk.com/1244/catalog/catalog.1307/category.60182/product.152157/
     
    #6
    gothic.angel
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    Re: help: need new download link for "E-MU Proteus Pack Complete Bundle" purchased in 2010 2016/08/23 03:21:48 (permalink)
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    Hi scook... thanks for being there...
     
    ...yes, the product is a collection of single installers, as I once downloaded them at purchase time (year 2010)
    ...nevertheless, they are not individually featured in the product list...
     
       In fact, in the list there's only one item, which is "DIGITAL SOUND FACTORY E-MU PROTEUS PACK BUNDLE", followed by date of registration and serial number, YET, after clicking on the item link, the next page returns
    "Downloads  - No downloads are available for this product"...
     
    ...and that's weird, considering that, on the product page from the link you posted, it is claimed "This sound pack works with Dimension Pro or Rapture Pro", meaning it's still current....... 
     
    See, I usually keep all the installers of items I download (though i would still prefer good old disks... ...) but for some reasons I can't find that pack right now that I'm renewing my DAW...
     
    ...and as I've to install those sounds for both my Dimension Pro and Rapture Pro new setups
    (just as advertised in the above mentioned E-MU Protesus Pack page, by the way...) 
    ...I DO need those installers....
     
    I can't get why they shouldn't be available as downloads from my products list where the purchased item is in fact registered.....   
    post edited by gothic.angel - 2016/08/23 05:52:06

    GothicAngeL - EBM - Dark Electronics
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    JoeyAudioey
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    Re: help: need new download link for "E-MU Proteus Pack Complete Bundle" purchased in 2010 2016/08/23 12:02:08 (permalink)
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    gothic.angel
    Maybe I'll have to contact Cakewalk support............... 



    This should always be your first course of action. While much of the Cakewalk staff does check into the forum regularly, it's not intended for use as a means of getting support, and you shouldn't have the expectation to receive it from Cakewalk staff here. Does it happen? Yes. But it's not something we have built into our daily schedule.
     
    That said, go ahead and check now. You're good to go. 
    #8
    pwalpwal
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    Re: help: need new download link for "E-MU Proteus Pack Complete Bundle" purchased in 2010 2016/08/23 12:42:35 (permalink)
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    Joey Adams [Cakewalk]
    gothic.angel
    Maybe I'll have to contact Cakewalk support............... 



    This should always be your first course of action. While much of the Cakewalk staff does check into the forum regularly, it's not intended for use as a means of getting support, and you shouldn't have the expectation to receive it from Cakewalk staff here. Does it happen? Yes. But it's not something we have built into our daily schedule.
     
    That said, go ahead and check now. You're good to go. 



    "that said" you must surely be aware of the "first course of action" issues at the moment?

    just a sec

    #9
    gothic.angel
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    Re: help: need new download link for "E-MU Proteus Pack Complete Bundle" purchased in 2010 2016/08/24 06:18:26 (permalink)
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    ...Thank you very much Joey @Cakewalk, I appreciate...
     
    Indeed, I contacted cakewalk by Mail and started a case, but now everything's right...
     
    Now my Account (which has gotten quite filled with products...) shows the "E-MU Proteus Pack Complete Bundle" registerted,
    and clicking on it finally opens up the next page with all the installers available for download..... 
     
    Thank You again... Thank You ALL guys for responding....
     
    Regards from The Darkness......... 
     
     
     
    post edited by gothic.angel - 2016/08/24 06:41:13

    GothicAngeL - EBM - Dark Electronics
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