[solved] Paid for lifetime -- STILL being charged monthly

If you paid the full 12 months and then switched to lifetime I would think Cleverbridge owes you a refund. If you only paid 8 months and then switched to lifetime I would think you have to continue with the monthly payments until the full year has been paid for. There have been many posts about you exact problem and refunds have been provided to those that were overcharged.
 
Still a big pain in the butt and evidence that the billing system needs more attention than it's been getting. The financial underpinnings have to be solid. (read disclaimer in sig)

Paying for the Lifetime upgrade does not end your Cleverbridge subscription (you'd think that it would).  You still have to tell Cleverbridge to stop deducting payments from you, monthly.

Thanks everyone.
 
I love Sonar, but Cakewalk REALLY needs to get their s*** together!

PilotGav
Has anyone else paid for lifetime updates and then found you're STILL being charged monthly for a subscription?
 
I paid for Lifetime July 14, and was then charged the monthly fee on the 30th of July and August.
 
As we all know, Cakewalk is not responding to any customer service/support requests since June, so this is feeling pretty shady. I know it's just a glitch but come on Cakewalk... its time to get your stuff together!!

Hi, it is the customers responsibility to cancel monthly membership when you switch to an annual or lifetime membership. We don't have an automated way to do this since the order processing system at cleverbridge is not aware of this. This information has always been in our FAQ since we started the membership program so its not something new. I checked your account and clicked the cancel option for you but you should verify that its off.

I am paying monthly but would like to change to annual. What are my options?

If you have completed 12 months of consecutive payments you now own your product outright. You are now eligible to purchase an annual Rolling Updates Membership for the version you own at the best price available, and your membership end date will extend by one year.
The one year extension will be based on the membership end date that appears on your Membership page, so be sure you cancel your monthly membership, which can easily be done from your Membership page as well.
 
 

I wrote Cleverbridge and explained the situation and almost immediately saw a refund in PayPal.
 
Open the theme editor and color me impressed.
 
Thank you Cleverbridge!

Joey Adams [Cakewalk]
Glad you are all set. Could you mark the post as [solved] pretty please?

Didn't even think of that :-D