jonboper
Max Output Level: -84 dBFS
- Total Posts : 323
- Joined: 2006/01/18 09:29:51
- Location: Appleton, WI
- Status: offline
[SOLVED] Help with Reverting Because Platinum Crashing On Startup
Hello, I'm unable to open my old projects depending on which plugins they contain. This is a newish problem, I'm on the newest as of today version of SPLAT (22.8.0.30). When I try to open projects I get an error like: A fatal error has occurred in plugin 'Õ_.'
Module: c:\program files\cakewalk\vstplugins\NYCompressor.dll
I want to revert to a safe version of SPLAT but don't know which one to go back to and if there are any risks in reverting (because I've messed around with the plugin manager or any other such thing). I do have a ticket open, but have read here that the lines are long these days...any help would be greatly appreciated.
post edited by Noel Borthwick [Cakewalk] - 2016/09/27 12:58:21
|
scook
Forum Host
- Total Posts : 24146
- Joined: 2005/07/27 13:43:57
- Location: TX
- Status: offline
Re: Help with Reverting Because Platinum Crashing On Startup
2016/09/20 14:34:13
(permalink)
Revert to the last version which worked for you. The changes to plug-in categories performed in the browser will not affect previous versions of SONAR. The previous versions are unaware of those changes. Changes to custom plug-in layouts made in the plug-in manager will be picked up by any version of Platinum.
|
John
Forum Host
- Total Posts : 30467
- Joined: 2003/11/06 11:53:17
- Status: offline
Re: Help with Reverting Because Platinum Crashing On Startup
2016/09/20 16:13:39
(permalink)
First, I would try a reset and rescan before reverting back.
|
jonboper
Max Output Level: -84 dBFS
- Total Posts : 323
- Joined: 2006/01/18 09:29:51
- Location: Appleton, WI
- Status: offline
Re: Help with Reverting Because Platinum Crashing On Startup
2016/09/24 16:16:19
(permalink)
Reset and rescan what John? This is a fresh install of Windows 10, Sonar, and all plugs.
Thanks scook, was just wondering for others that have had this problem, I know there are others out there with similar crashes.
|
jonboper
Max Output Level: -84 dBFS
- Total Posts : 323
- Joined: 2006/01/18 09:29:51
- Location: Appleton, WI
- Status: offline
Re: Help with Reverting Because Platinum Crashing On Startup
2016/09/26 14:58:38
(permalink)
I do have a service request with all the details of the crash (as of 2 weeks ago at this point, no response)...anyone able to advise?
|
Bristol_Jonesey
Max Output Level: 0 dBFS
- Total Posts : 16775
- Joined: 2007/10/08 15:41:17
- Location: Bristol, UK
- Status: offline
Re: Help with Reverting Because Platinum Crashing On Startup
2016/09/26 15:28:38
(permalink)
jonboper
Reset and rescan what John? This is a fresh install of Windows 10, Sonar, and all plugs.
Thanks scook, was just wondering for others that have had this problem, I know there are others out there with similar crashes.
Even so, it is still worth doing a RESET and RESCAN of your plugins via the Plugin Manager
CbB, Platinum, 64 bit throughoutCustom built i7 3930, 32Gb RAM, 2 x 1Tb Internal HDD, 1 x 1TB system SSD (Win 7), 1 x 500Gb system SSD (Win 10), 2 x 1Tb External HDD's, Dual boot Win 7 & Win 10 64 Bit, Saffire Pro 26, ISA One, Adam P11A,
|
jonboper
Max Output Level: -84 dBFS
- Total Posts : 323
- Joined: 2006/01/18 09:29:51
- Location: Appleton, WI
- Status: offline
Re: Help with Reverting Because Platinum Crashing On Startup
2016/09/26 15:46:00
(permalink)
Sonar rescans every time it opens. I tried it manually, no change. This is a crash on opening a project with a prior version of a plugin...I just don't know how far to revert Sonar. Anyone else who's had this problem your help would be really appreciated - how far back for a safe version?
|
Bristol_Jonesey
Max Output Level: 0 dBFS
- Total Posts : 16775
- Joined: 2007/10/08 15:41:17
- Location: Bristol, UK
- Status: offline
Re: Help with Reverting Because Platinum Crashing On Startup
2016/09/27 04:01:07
(permalink)
I still see no mention of you doing a RESET.
This is extremely important, apologies if you have but it's not clear from your posts.
CbB, Platinum, 64 bit throughoutCustom built i7 3930, 32Gb RAM, 2 x 1Tb Internal HDD, 1 x 1TB system SSD (Win 7), 1 x 500Gb system SSD (Win 10), 2 x 1Tb External HDD's, Dual boot Win 7 & Win 10 64 Bit, Saffire Pro 26, ISA One, Adam P11A,
|
Noel Borthwick [Cakewalk]
Cakewalk Staff
- Total Posts : 6475
- Joined: 2003/11/03 17:22:50
- Location: Boston, MA, USA
- Status: offline
Re: Help with Reverting Because Platinum Crashing On Startup
2016/09/27 08:31:44
(permalink)
jonboper
I do have a service request with all the details of the crash (as of 2 weeks ago at this point, no response)...anyone able to advise?
Could you please attach the crash dump file that you see in the message box when you get the crash? You can attach it to this report. That will allow us to diagnose the problem. If you fill out a problem report and send it directly from the crash it will automate the process. You can also do it manually by following this link.
|
jonboper
Max Output Level: -84 dBFS
- Total Posts : 323
- Joined: 2006/01/18 09:29:51
- Location: Appleton, WI
- Status: offline
Re: Help with Reverting Because Platinum Crashing On Startup
2016/09/27 11:52:00
(permalink)
Bristol_Jonesey I have tried a reset/rescan, no change in crash behavior.
Noel, thanks, I attached the crash dump to the email chain. Windows just updated today so I tried the same project and am getting the same result and attached that crash dump as well...
|
Noel Borthwick [Cakewalk]
Cakewalk Staff
- Total Posts : 6475
- Joined: 2003/11/03 17:22:50
- Location: Boston, MA, USA
- Status: offline
Re: Help with Reverting Because Platinum Crashing On Startup
2016/09/27 12:36:37
(permalink)
☼ Best Answerby jonboper 2016/09/27 16:11:21
Thanks for providing the dump files. I have replied to your ticket with information about the crash which is a divide by zero error in the plugin you are using. You should contact the developer and give them the dump files.
I am closing this case for now since it is a third party crash.
|
jonboper
Max Output Level: -84 dBFS
- Total Posts : 323
- Joined: 2006/01/18 09:29:51
- Location: Appleton, WI
- Status: offline
Re: Help with Reverting Because Platinum Crashing On Startup
2016/09/27 15:51:46
(permalink)
I will do that...it's strange that I wasn't having any trouble with it until recently...oh well. Is there any way to open the project without that plugin?
|
Noel Borthwick [Cakewalk]
Cakewalk Staff
- Total Posts : 6475
- Joined: 2003/11/03 17:22:50
- Location: Boston, MA, USA
- Status: offline
Re: Help with Reverting Because Platinum Crashing On Startup
2016/09/27 16:03:46
(permalink)
☄ Helpfulby jonboper 2016/09/29 15:10:31
Yes hold down the shift key when opening the project. This will launch in safe mode and allow you to skip the plugins that you want to ignore. Alternatively you can remove the dll and let SONAR rescan before opening that project again... Bugs with plugins can be latent or not show up until specific conditions are met so its a bit of a crap shoot.
post edited by Noel Borthwick [Cakewalk] - 2016/09/27 16:26:48
|