bobsacco
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No customer support - been battling install problem now for 2 months
Mike Lally in customer support wrote me an email telling me that he "manually placed your SONAR 8 registration into your new account".
Ever since then, my SONAR program will NOT register.
I've been emailing and posting here on the forums but I'm getting no answers.
Anyone have any other ideas?
This is really weird. I've never dealt with a software company so unresponsive to paying customers.
-b
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bitman
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Re: No customer support - been battling install problem now for 2 months
2016/09/20 20:53:50
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I saw an ad sometime ago on the NHL channel where Alex Ovechkin and another Russian hockey player broke into the ESPN offices via the acoustic ceiling.
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telecharge
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Re: No customer support - been battling install problem now for 2 months
2016/09/20 22:24:39
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☄ Helpfulby jude77 2016/09/20 22:48:41
I suppose an unrelated sports story is apropos since it seems only cheerleaders are welcome here. bobsacco
Anyone have any other ideas?
Have you checked "My Products" in your Cakewalk account to see if it's there? If it is, does the version and serial number match what you're trying to use?
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The Grim 
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Re: No customer support - been battling install problem now for 2 months
2016/09/21 01:57:16
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telecharge
I suppose an unrelated sports story is apropos since it seems only cheerleaders are welcome here.
lol  the sad part is that that is funny not only because of it's wittiness, but equally because it seems to be very true full points to you telecharge 
post edited by The Grim - 2016/09/21 02:18:30
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kevinwal
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Re: No customer support - been battling install problem now for 2 months
2016/09/21 02:04:37
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OP, what behavior are you seeing? What steps are you taking?
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bobsacco
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Re: No customer support - been battling install problem now for 2 months
2016/09/21 11:32:15
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yep...all I hear is crickets....that's what I thought...
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paulevs
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Re: No customer support - been battling install problem now for 2 months
2016/09/21 11:52:51
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You are hoping that support will answer you here? I'm afraid they probably will not.
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Bristol_Jonesey
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Re: No customer support - been battling install problem now for 2 months
2016/09/21 13:26:37
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bobsacco
yep...all I hear is crickets....that's what I thought...
- Try answering kevinwals question
- This is a peer to peer forum where numerous members will do their level best to help solve your problems
- The wisecracks help no-one
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ampfixer
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Re: No customer support - been battling install problem now for 2 months
2016/09/21 14:59:52
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There is no tech support for Sonar 8 since it's retired. Are you trying to install new software?
The OP doesn't say if it's an account problem or an installation problem. More info please or help will not be possible.
Regards, John I want to make it clear that I am an Eedjit. I have no direct, or indirect, knowledge of business, the music industry, forum threads or the meaning of life. I know about amps. WIN 10 Pro X64, I7-3770k 16 gigs, ASUS Z77 pro, AMD 7950 3 gig, Steinberg UR44, A-Pro 500, Sonar Platinum, KRK Rokit 6
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scook
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Re: No customer support - been battling install problem now for 2 months
2016/09/21 15:08:51
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ampfixer
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Re: No customer support - been battling install problem now for 2 months
2016/09/21 15:17:06
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I just replied in one of his other threads. This is an open and shut issue. Upgrade or buy something else.
Regards, John I want to make it clear that I am an Eedjit. I have no direct, or indirect, knowledge of business, the music industry, forum threads or the meaning of life. I know about amps. WIN 10 Pro X64, I7-3770k 16 gigs, ASUS Z77 pro, AMD 7950 3 gig, Steinberg UR44, A-Pro 500, Sonar Platinum, KRK Rokit 6
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chuckebaby
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Re: No customer support - been battling install problem now for 2 months
2016/09/21 15:27:15
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maybe im different in thinking that,
if I couldn't get Windows XP to install correctly, I surely wouldn't contact Microsoft asking them to help.
And I also wouldn't make multi posts on Microsoft forums about lack of support.
You are using a version of Sonar that is 6 versions old. only my opinion but I am guessing they are ignoring your posts because support for your product expired years ago.
However, you always have this forum to ask questions. a lot of us here will generously offer our time to help you.
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telecharge
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Re: No customer support - been battling install problem now for 2 months
2016/09/21 15:55:02
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FWIW, you can still buy a copy of Sonar 8 Producer Edition on eBay for under $30.
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coolbass
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Re: No customer support - been battling install problem now for 2 months
2016/09/21 16:52:28
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telecharge
FWIW, you can still buy a copy of Sonar 8 Producer Edition on eBay for under $30.
So what?
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Earwax
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Re: No customer support - been battling install problem now for 2 months
2016/09/22 03:25:20
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bobsacco
Mike Lally in customer support wrote me an email telling me that he "manually placed your SONAR 8 registration into your new account".
Ever since then, my SONAR program will NOT register.
Seems pretty simple, really. I read the OP's situation thusly - Two months ago, through contact with Cakewalk tech support, a Cakewalk support employee did something with the OP's registration that appears to have resulted in the OP no longer being able to register his software. This throws out of the window the posted retorts inferring that the product is too old to support. Someone at Cakewalk apparently disagreed with that point of view. When the OP used the "moved" registration info to register his product, the registration info did not work. So, naturally, the OP contacted the same support network that moved his registration information to find out why the moved registration info does not work. To date, he has received no reply. Now, maybe I'm wrong in my assessment, but it doesn't appear I am. If I'm not, I completely understand his frustration. If Cake's tech support did something that appears to have rendered his software unusable, it only seems fair that they would at least look into the situation, no matter how old the product. If Cake Tech had done nothing with his registration info and his account, and the software just stopped working, I could easily understand the "tough luck" posts. But, it appears, that's not the case. Good luck Bob.
Pain - the absence of things hoped for, the evidence of catastrophes unforeseen.
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Hatstand
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Re: No customer support - been battling install problem now for 2 months
2016/09/22 04:07:41
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Looking at the previous threads, the first one started a month ago regarding installation followed by others regarding registration etc. In none of them can I see the logical steps of what the OP has actually done.
From what I am guessing, the software was registered previously with the original serial number and therefore trying to re-register it with the same serial has thrown the already registered error. I am assuming based on the threads, that someone from CW sorted out a serial number and dropped into the SSO user account area. I am then assuming that the OP then attempted to use the new serial from the account area to register and it still failed. If not and the OP is still trying to use the original serial I can guess why it is a problem. I can't see anywhere where this has been confirmed so am not sure. This is separate to the other questions i.e. Does Sonar 8 run on Win 7? If there is a pressing need to import the old projects is there another way to do it? Having a valid serial for 8 in the account area, is there an upgrade path to the latest version?
I guess we can assist in some ways but it is difficult without understanding the logical timeline but if the first post was in August it is not 2 months, unless the OP was struggling with this for a month before trying the forums for assistance.
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Wookiee
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Re: No customer support - been battling install problem now for 2 months
2016/09/22 05:16:26
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☄ Helpfulby karhide 2016/09/22 09:38:59
I assume someone suggested the OP run the program with Administrative privileges to authorise the program as would be required under Windows 7.
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coolbass
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Re: No customer support - been battling install problem now for 2 months
2016/09/22 11:08:43
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If I remember correctly, with Sonar 8 you only had to fill in your serial in Sonar and the program worked.
Am I mistaken?
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Atsuko
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Re: No customer support - been battling install problem now for 2 months
2016/09/22 12:27:57
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coolbass
If I remember correctly, with Sonar 8 you only had to fill in your serial in Sonar and the program worked.
Am I mistaken?
IIRC, there was also an activation code...
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jamesg1213
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Re: No customer support - been battling install problem now for 2 months
2016/09/22 12:35:26
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coolbass
If I remember correctly, with Sonar 8 you only had to fill in your serial in Sonar and the program worked.
Am I mistaken?
Serial number and registration number.
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telecharge
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Re: No customer support - been battling install problem now for 2 months
2016/09/22 12:46:10
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☄ Helpfulby karhide 2016/09/23 01:55:34
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chuckebaby
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Re: No customer support - been battling install problem now for 2 months
2016/09/22 14:27:04
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Earwax
bobsacco
Mike Lally in customer support wrote me an email telling me that he "manually placed your SONAR 8 registration into your new account".
Ever since then, my SONAR program will NOT register.
Seems pretty simple, really. I read the OP's situation thusly - Two months ago, through contact with Cakewalk tech support, a Cakewalk support employee did something with the OP's registration that appears to have resulted in the OP no longer being able to register his software. This throws out of the window the posted retorts inferring that the product is too old to support. Someone at Cakewalk apparently disagreed with that point of view. When the OP used the "moved" registration info to register his product, the registration info did not work. So, naturally, the OP contacted the same support network that moved his registration information to find out why the moved registration info does not work. To date, he has received no reply.
Now, maybe I'm wrong in my assessment, but it doesn't appear I am. If I'm not, I completely understand his frustration. If Cake's tech support did something that appears to have rendered his software unusable, it only seems fair that they would at least look into the situation, no matter how old the product. If Cake Tech had done nothing with his registration info and his account, and the software just stopped working, I could easily understand the "tough luck" posts. But, it appears, that's not the case.
Good luck Bob.
I see so Cakewalk does the guy a favor by ""manually placed your SONAR 8 registration into your new account"" and now you blame cakewalk ? come on man. not like cakewalk did anything to his computer, they simply manually entered his original registration # in to his account. they didn't change any reg info, they cant because the software only works with one REG #. this is the problem in todays society, someone does you a favor, then you blame them when things don't right. a shame really. as I said in my previous comment, I wouldn't be calling Microsoft asking them for help with Windows XP (4 versions old software) but if they did help me... I surely wouldn't blame them or troll their forum with repeated threads (yes this is not the first one)
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Earwax
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Re: No customer support - been battling install problem now for 2 months
2016/09/22 23:39:45
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chuckebaby
Earwax
bobsacco
Mike Lally in customer support wrote me an email telling me that he "manually placed your SONAR 8 registration into your new account".
Ever since then, my SONAR program will NOT register.
Seems pretty simple, really. I read the OP's situation thusly - Two months ago, through contact with Cakewalk tech support, a Cakewalk support employee did something with the OP's registration that appears to have resulted in the OP no longer being able to register his software. This throws out of the window the posted retorts inferring that the product is too old to support. Someone at Cakewalk apparently disagreed with that point of view. When the OP used the "moved" registration info to register his product, the registration info did not work. So, naturally, the OP contacted the same support network that moved his registration information to find out why the moved registration info does not work. To date, he has received no reply.
Now, maybe I'm wrong in my assessment, but it doesn't appear I am. If I'm not, I completely understand his frustration. If Cake's tech support did something that appears to have rendered his software unusable, it only seems fair that they would at least look into the situation, no matter how old the product. If Cake Tech had done nothing with his registration info and his account, and the software just stopped working, I could easily understand the "tough luck" posts. But, it appears, that's not the case.
Good luck Bob.
I see so Cakewalk does the guy a favor by ""manually placed your SONAR 8 registration into your new account"" and now you blame cakewalk ? come on man.
not like cakewalk did anything to his computer, they simply manually entered his original registration # in to his account. they didn't change any reg info, they cant because the software only works with one REG #.
this is the problem in todays society, someone does you a favor, then you blame them when things don't right.
a shame really.
as I said in my previous comment, I wouldn't be calling Microsoft asking them for help with Windows XP (4 versions old software) but if they did help me... I surely wouldn't blame them or troll their forum with repeated threads
(yes this is not the first one)
Chuck, calm down... seriously.... I at no time blamed Cake Tech because they "did him a favor". I simply said that, based on what the OP typed, it appeared something was done that may have impacted his ability to register the product - at least, in the OP's mind. He wanted to ask if that was the case. They didn't get back to him. He still has an unanswered question. Simple. How in the world does that translate into blaming Cakewalk? Maybe it's me, but..... If I "did someone a favor", and the person I helped came back to me with another question, I would at least respond, even if it was to tell him there is nothing else I can do. I guess, to some people, that's horrible way to treat others. Shame, really..........
Pain - the absence of things hoped for, the evidence of catastrophes unforeseen.
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kevinwal
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Re: No customer support - been battling install problem now for 2 months
2016/09/23 00:05:49
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Ah well, here we are, willing to help and the OP is ignoring us. Ironic, ain't it? :)
Kevin Walsh My latest tunes are at Reverbnation, please give a listen! EVGA X58 Classified III, 24GB Kingston RAM, i7/970 6 core256GB SSD, 2TB HDWindows 10 Build 10586, Sonar Platinum, 2016.03MOTU 8Pre Interface
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telecharge
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Re: No customer support - been battling install problem now for 2 months
2016/09/23 00:16:25
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