Kemper Amp Profiler

I am new to the Kemper amp profiler, but I thought it would be a good addition to my studio. So far, it's been more frustration and a waste of time than anything else. I've spent four days on the Kemper forum with no success. The guys here at the SONAR forums are knowledgeable on a wide range of topics, plus this is my home forum, so I figured someone here would have some suggestions.
 
I know this will be asked, so I will try to detail it now:  I run the DSL phone cord to the computer and its online. Works fine. I go from the back of the Kemper (bread box, I think is what they call the model I have...it's not the rack mount) with a USB cable and into my computer. That works fine. I can scroll through all the profiles IN the Kemper itself by using the Browser knob. I've been to the Kemper download site and have downloaded and installed everything that's available for Windows operating systems. I've done this twice.
 
All is good to this point, but here's the problem: I can find the Rig Manager on my computer and click on it and it opens the Rig Manager and I can see hundreds, if not thousands, of profiles, but none of them play. I can scroll through them, highlight one I want to try, double-click, but nothing happens. I can drag and drop a profile into a folder on the left and open the folder and see the profile, but I can't get it to work. No sound. Even more frustrating, I've downloaded some profiles from other sources, such a Michael Britt who has some of the best, and I have downloaded them and dragged them into a folder in the Rig Manager, but they won't play either.
 
I've been to all the settings suggested on the Kemper site, including Preferences, still with no luck. The "Preview" tab is clicked. However, if I open the menu with "Preview" listed, it's grayed-out and not usable. One guy on the Kemper forum asked if I could see "My Profiler" on the left side, but it's not there. Now, I'm wondering if my computer even recognizes the Kemper. I've tried going to Devices and adding a Device, but still no luck. How would I add it?
 
This is from the Kemper Forum:  "In Rig Manager, do you see "MyProfiler" over in the green box over in the left hand column?  It should be just below the "Rig Exhange" folder.  If not, then your computer is not seeing the Kemper.  Can you try a different USB port on your computer?"
 
I've tried different cables and USB ports. I know the cable is fine because I use it with my Focusrite to record in SONAR. The cable also works fine if I want to play a profile that's already IN the Kemper itself. The problem is trying to access profiles in the RIG MANAGER that shows on the computer screen.
 
I'd like to hear any suggestions that the Kemper users here suggest. It appears that my computer is not "seeing" the Kemper, and the first thing I need to try now is to find out how to make the computer "see" and "recognize" the Kemper.
 
Thanks in advance.
DS

Michael Britt has created some great profiles.
 
If you have access to some nice tube-amps, you'll likely wind up creating/liking your own Profiles best.
Your amp/cab dialed-in the way you like, mic'd the way you like, and playing/refining the Profiles with your guitars.

Hi Don,
 
If you go in Device Manager, do you see the Kemper listed there?
Does the Kemper entry have a yellow exclamation mark?

Hi Don,
 
If the Kemper isn't showing in Device Manager, it's not going to show up in RigManager.
When doing a computer search, it's showing installed software.
If the Kemper unit isn't seen and the driver loaded, RigManager won't work.
If RigManager isn't connected to the Kemper unit, you won't be able to preview Profiles.
 
Have to get the Kemper showing up in Device Manager...
Is this a new Kemper?

Jim, it's a relatively new unit, purchased this year.

Hmmm.
That's definitely the right cable type.
 
If "Kemper Profiler" is not showing up as an entry in the Device Manager under "Sound, video and game controllers" when the Kemper is plugged in via USB, you could try manually loading the drivers first (create a Win10 restore point first if you want to): 
http://www.driverscape.com/download/kemper-profiler
 
I'm not on Win 10, so I don't know if installing drivers is as easy as clicking on the downloaded driver file.  
I would think if the USB cable is good, the drivers would be loaded automatically the first time the Kemper is connected. 
 
I didn't have to do anything special loading drivers, but that was a few years ago ...and Win 7. 

Excellent!
Now the hard part: going through the Rig Exchange and finding the "good ones" based on your taste!