Helpful ReplyAudio device not recognised by SONAR PLATINUM

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Mogus Rougus
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2016/11/18 11:09:55 (permalink)

Audio device not recognised by SONAR PLATINUM

Hi, I just installed SONAR PLATINUM. The programme is unable to detect my audio interface (Roland UA-25 Ex).
The latest driver has automatically installed (ua25ex_w10d_v100), however when I open SONAR/Edit/Preferences/Audio/Devices the input and output drivers menu is blank. The device is working fine in other applications (iTunes, Audacity, Guitar Pro). Has anybody encountered this, or do you have any suggestions? Thanks
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    jude77
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    Re: Audio device not recognised by SONAR PLATINUM 2016/11/18 12:07:11 (permalink) ☄ Helpfulby Mogus Rougus 2016/11/18 17:44:34
    I had that same problem with Roland drivers.  To fix it I did one (or a combination) of the following:
     
    1.  Check the audio drivers in Sonar and make sure no other drivers are listed.  If any other drivers are listed
        I uninstalled them even if they aren't checked as the drivers to use.
    2.  Reboot my computer.
    3.  Uninstall the Roland drivers then reinstall them.  (Make sure you get the newest ones off their web-site).
     
    I hope this gets you going.  Good luck!!

    You haven't lived until you've taken the Rorschach.
     
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    4.0/Integrated 7.1 with WAVE MAXXAudio Pro/Wireless 3165 driver
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    lapasoa
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    Re: Audio device not recognised by SONAR PLATINUM 2016/11/18 12:10:34 (permalink) ☄ Helpfulby Mogus Rougus 2016/11/18 16:55:49
    Did you check the connections from audio interface to computer?
    Do you have firewire or USB or digital connection?
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    JayCee99
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    Re: Audio device not recognised by SONAR PLATINUM 2016/11/18 14:06:03 (permalink) ☄ Helpfulby Mogus Rougus 2016/11/18 16:55:44
    Make sure you have the correct driver type selected in preferences (ASIO / WDM / WASAPI).  Not sure which driver type you have, but if you have the wrong type selected then it won't see your device.

    Sonar Platinum
    Audio Interface: Focusrite 18i8 ASIO Interface 
    Keys: Korg Kronos 88, Alesis VI25
    Windows 8.1 x64 Laptop, 8GB RAM, i7 CPU
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    jude77
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    Re: Audio device not recognised by SONAR PLATINUM 2016/11/18 15:56:52 (permalink) ☄ Helpfulby Mogus Rougus 2016/11/18 16:55:40
    lapasoa
    Did you check the connections from audio interface to computer?
    Do you have firewire or USB or digital connection?


    YES!!  Once I couldn't get any sound out of SONAR .  I was cussing Cakewalk and everybody involved.  It turns out my interface was unplugged.   I was soooooooo glad I hadn't started an angry here!!

    You haven't lived until you've taken the Rorschach.
     
    Windows 10 Home Edition 64-bit /6th Generation Intel(R) Core(TM) i7-6700 Processor (8M Cache, up to 4.0 GHz)/16GB (1x16GB) DDR4 2133MHz SDRAM Memory/ NVIDIA(R) GeForce(R) GT 730 with 2GB DDR3 Graphics Memory/ Dell KB216 Wired Multi-Media Keyboard English Black/ 802.11ac + Bluetooth
    4.0/Integrated 7.1 with WAVE MAXXAudio Pro/Wireless 3165 driver
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    Mogus Rougus
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    Re: Audio device not recognised by SONAR PLATINUM 2016/11/18 16:38:21 (permalink)
    Thankyou for all the helpful suggestions, folks. I got up and running. I think the problem was that the driver had become set to ASIO instead of WASAPI, and the Master bus was no longer assigned to anything.
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    chuckebaby
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    Re: Audio device not recognised by SONAR PLATINUM 2016/11/18 16:41:09 (permalink) ☄ Helpfulby Mogus Rougus 2016/11/18 16:55:31
    You can try: Share devices with other programs in preferences.
    not sure if it will help but if you are using other audio editors and they are still open
    (even after close sometimes they stay running) it potentially could cause a problem.
     
    I would also reboot sonar. Make abso positive there is not something wrong with your port.
    this happened to me once and I blamed everyone, everything except myself
     

    Windows 8.1 X64 Sonar Platinum x64
    Custom built: Asrock z97 1150 - Intel I7 4790k - 16GB corsair DDR3 1600 - PNY SSD 220GB
    Focusrite Saffire 18I8 - Mackie Control
       
    #7
    Mogus Rougus
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    Re: Audio device not recognised by SONAR PLATINUM 2016/11/18 17:46:15 (permalink)
    Gotta say Folks, now I'm up and running the sound quality on Platinum is sooo much clearer that my previous (SonarX2). Well done Cakewalk.
     
    #8
    slartabartfast
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    Re: Audio device not recognised by SONAR PLATINUM 2016/11/18 18:22:10 (permalink)
    Mogus Rougus
    Gotta say Folks, now I'm up and running the sound quality on Platinum is sooo much clearer that my previous (SonarX2). Well done Cakewalk.



    If you think so, then you should consider investing in some serious audio cables.
    http://www.noiseaddicts.com/2008/11/most-expensive-speaker-cable-world-audioquest-audiophile/
     
    #9
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