Bug affecting SonicCouture library in Kontact 5.6.5

Author
Post
Essentials Only Full Version
TheSteven
Max Output Level: -55 dBFS
  • Total Posts : 2037
  • Joined: 2005/03/05 01:17:06
  • Location: Southern California
  • Status: offline
2016/12/10 06:48:01 (permalink)

Bug affecting SonicCouture library in Kontact 5.6.5

Received this email:
 
 
Please wait before updating Kontakt
 
Dear Steven
 
We are emailing you to let you know we have had several reports from Hammersmith users that the library disappears from Kontakt when updating to 5.6.5, and cannot be added again successfully.
 
We have reported this to NI and will be working with them as a matter of urgency to get it fixed.
 
James & Dan
 

"Time is a great teacher, but unfortunately it kills all its pupils" Loius-Hector Berlioz

www.AgitatedState.com MenuMagic - plug-in management powertools!
My Tunes
#1

1 Reply Related Threads
    Billy Buck
    Max Output Level: -54 dBFS
    • Total Posts : 2101
    • Joined: 2003/11/05 22:25:15
    • Location: Atlanta, GA.
    • Status: offline
    Re: Bug affecting SonicCouture library in Kontact 5.6.5 2016/12/10 11:38:49 (permalink)
    FYI, after emailing Sonic Couture support about this issue, I received a prompt reply with possible fixes.
    Simply deleting the "NativeAccess.xml" and re-launching Kontakt got my third party libraries (including Hammersmith Pro) back. If you have already installed v5.6.5, try it and see if it fixes for you. Also, as noted in the following email from SC support downgrading to an earlier installer should work as well. I was pleasantly surprised to get such a quick repsonse back and on a Saturday no doubt! Kudos to Sonic Couture! 
     
    Hi Billy,

     
    We’re working with NI on a proper fix, but in the meantime, please try the following:
     
    1) Close Kontakt
    2) Navigate the following directory and delete the file called NativeAccess.xml:
     
    Mac: Macintosh HD / Library / Application Support / Native Instruments / Service Center
    PC: C:/ Program Files / Common Files / Native Instruments / Service Center
     
    3) Relaunch Kontakt - hopefully this fixes the problem!
     
    If this doesn’t fix the issue, you can downgrade Kontakt back to your last working version. If you log into your Native Instruments account, you should be able to find a download of Kontakt 5.5.2, which is all that our instruments require (as opposed to 5.6.5 which is the latest problematic version). You can of course revert to Kontakt 5.6, if you prefer, which seems to work with no issues. 
     
    Here’s the link to the older installers: https://www.native-instruments.com/en/support/downloads/update-manager/?search=kontakt
     
    Please let us know if you keep having problems, and we’ll get in touch when there’s an official Kontakt fix from NI.
     
    Thanks for your patience!



    Regards,

    Eddie
    Soniccouture

    Win 10 Pro x64 | i7 4770k | ASUS Z87 Deluxe/Quad w/ TB 2.0 | 16GB Corsair RAM | Apollo Twin Duo USB | UAD Satellite Octo USB | UAD-2 Quad + UAD-2 Solo PCIe | SONAR Platinum x64 ∞ | REAPER 5 x64| TranzPort


    #2
    Jump to:
    © 2024 APG vNext Commercial Version 5.1