scottfa
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Read a Sonar Mini Dump File? SOLVED SORT OF
Okay, after several submissions of a minidump created when crashing upon exiting Sonar Platinum I know that I will get no response from the "support" people at Cakewalk. So, is there a way to read the file myself? I use dumpchk, but the Command Prompt Windows closes right after reading the file. When I try to ope the .dmp file from within the Command Prompt window, I always age a "can't open the file" message. Is there a program that can read this file? Thanks!
post edited by scottfa - 2016/12/29 12:55:28
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abacab
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Re: Read a Sonar Mini Dump File?
2016/12/29 11:03:25
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scottfa
Okay, after several submissions of a minidump created when crashing upon exiting Sonar Platinum I know that I will get no response from the "support" people at Cakewalk. So, is there a way to read the file myself? I use dumpchk, but the Command Prompt Windows closes right after reading the file. When I try to ope the .dmp file from within the Command Prompt window, I always age a "can't open the file" message.
Is there a program that can read this file?
Thanks!
Edit: For app crashes, try AppCrashView (free)http://www.nirsoft.net/utils/app_crash_view.html AppCrashView is a small utility for Windows Vista and Windows 7 that displays the details of all application crashes occurred in your system. The crashes information is extracted from the .wer files created by the Windows Error Reporting (WER) component of the operating system every time that a crash is occurred. AppCrashView also allows you to easily save the crashes list to text/csv/html/xml file. For blue screen crash dumps try this: BlueScreenView (free)http://www.nirsoft.net/utils/blue_screen_view.html BlueScreenView scans all your minidump files created during 'blue screen of death' crashes, and displays the information about all crashes in one table. For each crash, BlueScreenView displays the minidump filename, the date/time of the crash, the basic crash information displayed in the blue screen (Bug Check Code and 4 parameters), and the details of the driver or module that possibly caused the crash (filename, product name, file description, and file version). For each crash displayed in the upper pane, you can view the details of the device drivers loaded during the crash in the lower pane. BlueScreenView also mark the drivers that their addresses found in the crash stack, so you can easily locate the suspected drivers that possibly caused the crash. And you could always try posting here: BSOD - Posting InstructionsThis will show you how to help provide needed information about your system and dump files. It will not contain any personal or sensitive information about you or your data. To get better help with your Windows 10 BSOD issue, please follow these steps below. https://www.tenforums.com...ting-instructions.html
post edited by abacab - 2017/01/01 18:09:36
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abacab
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Re: Read a Sonar Mini Dump File?
2016/12/29 11:11:39
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scottfa
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Re: Read a Sonar Mini Dump File?
2016/12/29 12:52:50
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Thanks for the suggestions. I figured out how to keep the command window open, use cmd /k and then your command.
Example : cmd /k c:\dumpchk <filename with path>
Unfortunately, it could give anything of consequence except some generic "unable load library" errors which night be referring to the dump check utility and not the file itself.
This problem has reared up periodically and then disappears. Never seems to affect the project so far.
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msorrels
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Re: Read a Sonar Mini Dump File?
2016/12/29 13:52:16
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Install Visual Studio 2013 or higher (even the newer free community versions should work for this). You can then open any crash dump with just File->Open->File... Then choose Debug With Native Only. It will let you inspect the call stack and explore the crash dump. WinDbg is nice and all, but not really very friendly. Even if you can use it, you will try very hard to avoid it. When the exception dialog comes up press break and open/look at the call stack window (and the threads window). Here's a crash in SONAR inside the EastWest Play VST SONAR saves all it's crash dumps in a folder in %APPDATA%\Cakewalk\SONAR Platinum\MiniDumps (which is something like C:\Users\XXXXXXX\AppData\Roaming\Cakewalk\SONAR Platinum\MiniDumps with your user account in place of the XXXXXX) 
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scottfa
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Re: Read a Sonar Mini Dump File?
2016/12/29 17:21:32
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Okay, downloaded Visual Studio 15 and ran. Gives an unhandled exception when reading Amplitude4.vpa. Has access reading violation. This had also happened in the past with Amplitube 3. No idea on fixing it. Maybe try ikmultimedia support?
Thanks for the info, I appreciate it.
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pwalpwal
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Re: Read a Sonar Mini Dump File?
2016/12/29 17:30:46
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msorrels
Install Visual Studio
not recommended on a production machine (sorry)
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abacab
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Re: Read a Sonar Mini Dump File?
2016/12/29 17:32:19
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I guess now you at least know which plugin to disable until you get it sorted out ...
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abacab
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Re: Read a Sonar Mini Dump File?
2016/12/29 17:36:09
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pwalpwal
msorrels
Install Visual Studio
not recommended on a production machine (sorry)
BlueScreenView is light and doesn't load a lot of extra stuff. I would start with that to try to locate some clues. Might be enough to identify the troublemaker. The folks over at TenForums have a few gurus that will examine your minidump file with developer tools, so no need to load your system down.
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scottfa
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Re: Read a Sonar Mini Dump File?
2016/12/29 17:47:03
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I'll leave it on until I can resolve the issue then remove. I have opened a ticket with IK. Waiting now......
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msorrels
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Re: Read a Sonar Mini Dump File?
2016/12/29 18:17:43
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Not sure this is your problem but I've seen IK plugins crash often in SONAR if you use the VST3 versions. It has been like this for a long long time. I pretty much make it a habit of disabling the VST3 versions of all IK plugins in SONAR's plugin manager. The VST2 versions seem much more reliable.
As for Visual Studio not being recommend on a production machine, I would argue that every single developer of every piece of software you run on a daily basis most likely has Visual Studio installed (in my case I have 3 different versions even). It is unlikely to be a problem for anyone. That said, you don't need Visual Studio on "the" machine to open the crash dump, you can transfer the crash dump to another machine (though you'll need copies of the exe's and dll's (the software and plugins) on that other machine if you want to get a decent amount of information).
I don't really recommend regular users try messing with debuggers, but it's not black magic.
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chuckebaby
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Re: Read a Sonar Mini Dump File?
2016/12/29 18:31:41
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pwalpwal
msorrels
Install Visual Studio
not recommended on a production machine (sorry)
agreed, that seems like a lot of work to go through just to read a dump file. cant you right click on it and choose "open as TXT file ? This may screw with your Windows file association but you can always just change it back.
Windows 8.1 X64 Sonar Platinum x64 Custom built: Asrock z97 1150 - Intel I7 4790k - 16GB corsair DDR3 1600 - PNY SSD 220GBFocusrite Saffire 18I8 - Mackie Control
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msorrels
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Re: Read a Sonar Mini Dump File?
2016/12/29 19:16:27
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It's not a text file. It's a binary dump of the memory of the process at the state it crashed. It is the best black box software crashes can get. There are tools that can create English versions of the dump but none are as rich as opening it in a debugger. Especially if the developer has saved symbol data for the software (which they can link up).
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scottfa
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Re: Read a Sonar Mini Dump File?
2016/12/29 19:18:30
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Hey, visual studio is working.....
Vst3 may be a problem...... Great, I just disabled the Vst2 versions to try to eliminate the error. Guess I'll try the other way around.
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Red4Con1
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Re: Read a Sonar Mini Dump File?
2016/12/29 23:09:45
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Okay so you want to learn to read a crash dump file a few things that must be said first do you know that most programs come with two versions retail and debug retail is what we get when we buy the program debug is what the company use to produce the retail version. Retail versions have all debugging information striped from it so you may think this will not be useful think again learning to read a crash dump is very helpful when you get in touch with a company to point out a bug that is the purpose of a crash dump. A big mistake people make when debugging a program is thinking they can change the code unless you are a programmer for a company that produce the program you can not change the code. If you want to learn to read a crash dump a good start would be to get Visual Studio next do one of the sample examples they have many of all levels whichever one you choose get it working. Now place some break points when a break point is hit step though the program to get an idea of what the program is doing. Now you want to produce a crash (terms used here you may not understand yet if you made it this far you will have some understanding of what they are) the best way to produce a crash would be to write a method that is incomplete. Another way would be to take a piece of code out this may or may not work because Visual Studio is smart and may correct before a crash happen. By using a sample example you get a debug version, all of the symbol files, and the source code.
The warning "not recommended for production machine" my understanding of this is depending on what version of Visual Studio you are using or the "sample example" used you see this warning to let you know that a method, API, or technic used maybe old or new and should not be used in a retail or debug version.
An example of a crash, company A has program company B has a program that maybe used in company A program. You run company A program it crashes now you open the crash dump and it says it crashed because of company B program that maybe true or not it could be that company A did not write correctly to company B program or it could be that company A or company B is not a fault or it could be that both programs are at fault.
OS Windows 10, x64, English, Sonar Platinum x64, English, 12 GB, Intel(R) Core(TM) i7-2600 @ 3.40 GHz, Realtek High Definition Audio, Internal High Definition Audio Bus, Edirol PSR 300, M-Audio Axiom AIR Mini 32
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scottfa
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Re: Read a Sonar Mini Dump File?
2016/12/29 23:34:56
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Well, I want someone to fix the code. As a former programmer 18 years ago I know the difficulties. I don't even have any source code! Anyway, I found the error, contacted IK and included the dump file. I would have done the same with Cakewalk, but I have zero faith the company will respond. I did send the crash report. Of course I have done that several times in the past with no follow up from Cakewalk.
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bitflipper
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Re: Read a Sonar Mini Dump File?
2016/12/30 07:45:27
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If all you want to find out is which plugin caused the crash, then there's no need to read a dump file at all. That information can usually be obtained via the Windows Event Viewer.
 All else is in doubt, so this is the truth I cling to. My Stuff
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abacab
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Re: Read a Sonar Mini Dump File?
2017/01/01 18:03:49
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bitflipper
If all you want to find out is which plugin caused the crash, then there's no need to read a dump file at all. That information can usually be obtained via the Windows Event Viewer.
Earlier I posted that the BlueScreenView free app http://www.nirsoft.net/utils/blue_screen_view.html can read dump files. But that apparently only opens blue screen crash .dmp files. The same developer has another free app called AppCrashView. It can read the WER (Windows Error Reporting) file created by the app crash. It's basically the same info in the Windows Event Viewer, with some more details. It's cool if you just want to see what happened without loading Visual Studio to read the .dmp file. http://www.nirsoft.net/utils/app_crash_view.html I just had AAS player crash Sonar earlier today, so I had a chance to try this out. Restarted Sonar and everything is cool again.
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Larry Pumpkin
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Re: Read a Sonar Mini Dump File?
2017/01/27 03:06:09
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I am experiencing crashes on every session. Usually I am just trying to move a plugin from one track to the next.
I get around 60 fault report windows open & only one of them sends the error report.
Takes me a good half hour of clicking to try and get to a point where I can close SPLAT down.
I haven't had any luck being able to view the mini dumps with the tools mentioned above.
Does anybody know how to open the SPLAT mini dump files???
Is there a way I can get Cakewalk to follow up on the error reports?
I have been checking on the status of theses reports for months now & it would appear they haven't been looked at.
Any advice would be appreciated.
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bitflipper
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Re: Read a Sonar Mini Dump File?
2017/01/27 09:09:41
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☄ Helpfulby Larry Pumpkin 2017/01/27 09:12:20
Start with the Windows Event Viewer. This won't tell you a whole lot, but it will let you know if the faulting module is SONAR or (more commonly) a plugin, and if the latter, which one. If the entry in the event log indicates a plugin, then the issue should be taken up with the plugin vendor.
When you send a crash dump to CW, that's the first thing they'll do. Then they'll try to duplicate the problem (I think they have every plugin known to man over there) to make sure it's not SONAR's fault, which is possible but atypical. They will then contact the vendor and let them know about the problem. At that point, there isn't really much more the CW folks can do for you, since only the plugin's developer can drill any deeper.
All else is in doubt, so this is the truth I cling to. My Stuff
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Larry Pumpkin
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Re: Read a Sonar Mini Dump File?
2017/01/27 09:48:08
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Thank you, to everybody trying to help.
That was very cool bitflipper, I hadn't made my way into the event viewer before.
I have included this info from the event viewer, this seems to be a re-occurring theme.
Faulting application name: SONARPLT.EXE, version: 22.12.0.12, time stamp: 0x5851888c
Faulting module name: ntdll.dll, version: 10.0.14393.479, time stamp: 0x5825887f
I have been using the UAD plugins for several years without a hitch & there doesn't seem to be any problems there, according to the event viewer.
There's over 1,000 application errors & most of the ones that I have read are giving the same sort of info as outlined above.
However, I did find a few crashes relating to a Soundtoys plugin 'LittlePrimalTap'.
I will be trashing that from the session.
Thanks again, for everybody's input.
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