Sonar Crashes on loading certain projects

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buffspam
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2017/01/03 22:12:46 (permalink)

Sonar Crashes on loading certain projects

Good evening.  I've been using Sonar for a few years and I have a few issues with Sonar crashing on loading certain projects (but not all).  If I load projects in safe mode they all load without issue.  It's a plugin or device causing it probably but I don't know which one.  I will list some basic stats of my system but I think that the dmp (but no mini dump created) and windows crash files will reveal more then my post.  Is there any way to attach the files to a forum post?  I see a way to attach an image or a youtube video but not just a plain file... (I must be loosing it?). 
 
I've tried some light maintenance, mainly updating the primary hardware drivers, major plugins / windows as well as cache and registry cleaning but that hasn't helped.  I could start to do some drastic changes but I'd like to try to find out the number I'm shooting at before throwing some darts.  Can a user or a cakewalk support representative please help me analyze my crash files?  I have 'send the information to cakewalk' using the crash tool but the system didn't give me any ticket / problem issue number with the crash.
 
Win7
Sonar Version 22.5.0 Build 43 [2016.05]
Skylake i7 / 64GB RAM
3 Crucial SSD Drives
Audio out - Mbox3
Input In - Novation Impulse and Yamaha NU1 controllers
Plugins - (PLAY, Addictive Drums, Kontakt, z3ta 1/2, Best Service Engine are the main ones, but everything that comes with sonar and a few others)
 
I appreciate your help in advance!
Lou
 
 
#1

3 Replies Related Threads

    ralf
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    Re: Sonar Crashes on loading certain projects 2017/01/04 05:34:34 (permalink)
    There is a problem that Sonar crashes for some projects when they are opened while a default project is open. In that case, closing any open project before opening a new one should help. (Or turn off in the preferences to start with an empty project initially.) At least, I have this problem for several months.
    #2
    buffspam
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    Re: Sonar Crashes on loading certain projects 2017/02/07 19:00:37 (permalink)
    I got a crash dump export from my sonar -  It looks like a temp file is the source of the issue but I can't find the file on my PC and am not sure what that means.  Can anyone please assist in looking at the below and determine what could be causing my intermittent crashing?
     
    Online Crash Dump Analysis Service
    See http://www.osronline.com for more information
    Windows 7 Version 7601 (Service Pack 1) MP (8 procs) Free x64
    Product: WinNt, suite: SingleUserTS
    kernel32.dll version: 6.1.7601.19110 (win7sp1_gdr.151230-0600)
    Machine Name:
    Debug session time: Sat Jan 21 15:57:38.000 2017 (UTC - 5:00)
    System Uptime: not available
    Process Uptime: 0 days 0:01:25.000
    Kernel time: 0 days 0:00:07.000
    User time: 0 days 0:00:35.000
    TRIAGER: Could not open triage file : e:\dump_analysis\program\triage\oca.ini, error 2
    TRIAGER: Could not open triage file : e:\dump_analysis\program\winxp\triage.ini, error 2
    TRIAGER: Could not open triage file : e:\dump_analysis\program\triage\user.ini, error 2
    *******************************************************************************
    * *
    * Exception Analysis *
    * *
    *******************************************************************************

    TRIAGER: Could not open triage file : e:\dump_analysis\program\triage\guids.ini, error 2
    *** WARNING: Unable to verify timestamp for Boost11_64.dll
    *** ERROR: Module load completed but symbols could not be loaded for Boost11_64.dll
    *** WARNING: Unable to verify timestamp for SONAR.exe
    *** ERROR: Module load completed but symbols could not be loaded for SONAR.exe
    *** WARNING: Unable to verify timestamp for AvidMbox_Asio64.dll
    *** ERROR: Module load completed but symbols could not be loaded for AvidMbox_Asio64.dll
    *** WARNING: Unable to verify timestamp for DeviceInterface.dll
    *** ERROR: Module load completed but symbols could not be loaded for DeviceInterface.dll
    *** WARNING: Unable to verify timestamp for mfc140u.dll
    *** ERROR: Module load completed but symbols could not be loaded for mfc140u.dll
    *** WARNING: Unable to verify timestamp for CWVideoEngine.dll
    *** ERROR: Module load completed but symbols could not be loaded for CWVideoEngine.dll
    *** WARNING: Unable to verify timestamp for play_VST_x64.dll
    *** ERROR: Module load completed but symbols could not be loaded for play_VST_x64.dll
    *** WARNING: Unable to verify timestamp for Ivory VST.dll
    *** ERROR: Module load completed but symbols could not be loaded for Ivory VST.dll
    *** WARNING: Unable to verify timestamp for Kontakt 5.dll
    *** ERROR: Module load completed but symbols could not be loaded for Kontakt 5.dll
    *** WARNING: Unable to verify timestamp for TDR Kotelnikov.dll
    *** ERROR: Module load completed but symbols could not be loaded for TDR Kotelnikov.dll
    *** WARNING: Unable to verify timestamp for iZotope Ozone 7.vst3
    *** ERROR: Module load completed but symbols could not be loaded for iZotope Ozone 7.vst3
    *** WARNING: Unable to verify timestamp for iZOzone7.dll
    *** ERROR: Module load completed but symbols could not be loaded for iZOzone7.dll
    TRIAGER: Could not open triage file : e:\dump_analysis\program\triage\modclass.ini, error 2

    FAULTING_IP:
    wwf6854+42166
    00000003`006d2166 e8591aba27 call 00000003`28273bc4

    EXCEPTION_RECORD: ffffffffffffffff -- (.exr 0xffffffffffffffff)
    ExceptionAddress: 00000003006d2166 (<unloaded_wwf6854.tmp>+0x0000000000042166)
    ExceptionCode: c0000005 (Access violation)
    ExceptionFlags: 00000000
    NumberParameters: 2
    Parameter[0]: 0000000000000008
    Parameter[1]: 00000003006d2166
    Attempt to execute non-executable address 00000003006d2166

    DEFAULT_BUCKET_ID: BAD_INSTRUCTION_PTR

    PROCESS_NAME: SONAR.exe

    ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx". The memory could not be "%s".

    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx". The memory could not be "%s".

    EXCEPTION_PARAMETER1: 0000000000000008

    EXCEPTION_PARAMETER2: 00000003006d2166

    WRITE_ADDRESS: 00000003006d2166

    FOLLOWUP_IP:
    wwf6854+42166
    00000003`006d2166 e8591aba27 call 00000003`28273bc4

    FAILED_INSTRUCTION_ADDRESS:
    wwf6854+42166
    00000003`006d2166 e8591aba27 call 00000003`28273bc4

    NTGLOBALFLAG: 0

    APPLICATION_VERIFIER_FLAGS: 0

    IP_MODULE_UNLOADED:
    wwf6854+42166
    00000003`006d2166 e8591aba27 call 00000003`28273bc4

    FAULTING_THREAD: 0000000000001268

    PRIMARY_PROBLEM_CLASS: BAD_INSTRUCTION_PTR

    BUGCHECK_STR: APPLICATION_FAULT_BAD_INSTRUCTION_PTR_SOFTWARE_NX_FAULT

    LAST_CONTROL_TRANSFER: from 0000000077200000 to 00000003006d2166

    STACK_TEXT:
    00000002`64b5e460 00000000`77200000 : 00000000`00000000 00000000`00000000 00000000`00000004 00000000`000038ac : <unloaded_wwf6854.tmp>+0x42166
    00000002`64b5e468 00000000`00000000 : 00000000`00000000 00000000`00000004 00000000`000038ac 00000003`006d2201 : kernel32!TestResourceDataMatchEntry (kernel32+0x0)


    SYMBOL_STACK_INDEX: 0

    SYMBOL_NAME: wwf6854+42166

    FOLLOWUP_NAME: MachineOwner

    MODULE_NAME: wwf6854

    IMAGE_NAME: wwf6854.tmp

    DEBUG_FLR_IMAGE_TIMESTAMP: 56f912b0

    STACK_COMMAND: ~154s; .ecxr ; kb

    FAILURE_BUCKET_ID: BAD_INSTRUCTION_PTR_c0000005_wwf6854.tmp!Unloaded

    BUCKET_ID: X64_APPLICATION_FAULT_BAD_INSTRUCTION_PTR_SOFTWARE_NX_FAULT_BAD_IP_wwf6854+42166

    Followup: MachineOwner
    #3
    Bassman002
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    Re: Sonar Crashes on loading certain projects 2017/02/08 04:20:09 (permalink)
    @ralf
     
    thanks, that was my greatest problem last week, for I had to change just the gain of some voices in a lot of projects and it crashes every time I load the next project
    OK, closing the last helps, thank you;)
     
    Bassman.
     
    #4
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