telecharge
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Has phone support for SONAR been discontinued?
I've not seen any phone slots available for nearly a year, anyway, but now it looks like the phone support option has been quietly removed from the support page. Only email support is available. Is everyone else seeing the same thing? http://www.cakewalk.com/Support#Contact
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pwalpwal
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Re: Has phone support for SONAR been discontinued?
2017/03/08 17:31:22
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it does seem to be gone, as it should be if they're not actually doing it
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Sanderxpander
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Re: Has phone support for SONAR been discontinued?
2017/03/08 17:36:54
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pwalpwal
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Re: Has phone support for SONAR been discontinued?
2017/03/08 17:57:19
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Sanderxpander
?!?
one can no longer contact support via phone/callback via the website, just email, at least i can no longer find it in the navigation (recent website update error maybe, just missing from the nav?)
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tenfoot
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Re: Has phone support for SONAR been discontinued?
2017/03/08 18:24:26
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It certainly looks as though it's gone. Probably for the best. It seemed a bit disengenuous to have people trying for months and complaining that they couldn't get a slot.
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Sanderxpander
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Re: Has phone support for SONAR been discontinued?
2017/03/08 18:28:17
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I got it, pwalpwal, I'm just shocked. Supposedly more people were being hired and the backlog was nearly cleared etc., and now they quietly eliminate phone support altogether? I have never called them nor was I likely too, but I continue to be surprised by the changing plans and lack of communication.
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Re: Has phone support for SONAR been discontinued?
2017/03/08 18:34:34
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I shared feedback that were responses to my post here http://forum.cakewalk.com/FindPost/3562347 with some folks internally. We made it so it doesn't show the Phone Support option unless call slots are actually available. That way people don't go through several steps just to be told to email support at the end of the process if slots weren't available for booking.
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ampfixer
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Re: Has phone support for SONAR been discontinued?
2017/03/08 19:43:12
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Sounds like a bunch of nonsense to me. There's phone support, or there isn't. How can a company say phone support is available only when it's available.
Come on guys, it sounds like Trump logic.
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Sanderxpander
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Re: Has phone support for SONAR been discontinued?
2017/03/08 20:05:44
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Ryan Munnis [Cakewalk]
I shared feedback that were responses to my post here http://forum.cakewalk.com/FindPost/3562347 with some folks internally.
We made it so it doesn't show the Phone Support option unless call slots are actually available. That way people don't go through several steps just to be told to email support at the end of the process if slots weren't available for booking.
That actually makes sense if you think about it. Thanks for sharing. It's still a shame there are (apparently) so few phone slots available.
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chuckebaby
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Re: Has phone support for SONAR been discontinued?
2017/03/08 20:12:01
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ampfixer
Come on guys, it sounds like Trump logic.
that's exactly what this thread needed (someone to bring Politics in to it). Just don't. please.
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telecharge
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Re: Has phone support for SONAR been discontinued?
2017/03/08 20:39:05
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I'm glad Ryan explained it, but the auto-hide option is deceptive. I would rather see the phone option displayed, but disabled with messaging like "All of our agents are booked," without the additional steps that were formerly required.
It just seems like Cakewalk doesn't want to offer phone support, but they want to be able to say they do.
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