Answered[SOLVED] Had to log back into Command Centre to verify registration

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synkrotron
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2017/04/10 20:18:20 (permalink)

[SOLVED] Had to log back into Command Centre to verify registration

Hi Peeps,
 
Just started up SPlat for an evening session and I was asked to log into Command Centre in order to "verify product registration."
 
That has never happened before.
 
I always thought that, once registered, that was it, you no longer had to verify ownership of Sonar again.
 
So, why now?
 
Further to that, when I started Command Centre I had to re-enter my password to get into it. That, also, has never happened in all the time I have been using Command Centre. I logged way back when it was first brought into play, and I have never had to log in since, until tonight.
 
What if I wasn't connected to the internet? Would I not be able to use Sonar until I was able to verify registration? A bit worrying that, because I am often not connected to the internet, sometimes for many days, if I am out and about with my mobile studio.
 
I am wondering if I should have simply shut down the alert box that popped up, to see if I was still able to at least run Sonar. But I went ahead and clicked on the "click here" button, which took me to Command Centre.
 
AND
 
While typing this, I went into Command Centre to check something and it is now saying "You don't have any products," even though I am clearly logged in (my user name is visible top right and the "green light" is on.
 
Very strange indeed...
post edited by synkrotron - 2017/04/10 21:38:44

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#1
synkrotron
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Re: Strange thing just happened... 2017/04/10 20:34:13 (permalink)
I had to log out of Command Centre, and log back in again in order to see my products.
 
Thought it might be a good time to update to the March build while I was at it...

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Cactus Music
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Re: Strange thing just happened... 2017/04/10 20:36:35 (permalink) ☄ Helpfulby synkrotron 2017/04/10 21:06:44
Possibly Windows 10 update making CCC think it's on a new computer? 

Johnny V  
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#3
karhide
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Re: Strange thing just happened... 2017/04/10 20:37:39 (permalink)
I have just had the same thing happen to me.

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synkrotron
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Re: Strange thing just happened... 2017/04/10 20:46:20 (permalink)
Ah, thanks John, I didn't realise a Windows 10 update was incoming. That might well be it.
 
Still a bit strange though, because I have been on Windows 10 for a while now and there must have been loads of updates. I remember there was a particularly large one last year where you had to go through all the privacy settings again, and that didn't cause any issues with Sonar or Command Centre.
 
I'm up and running anyway...
 
I won't mark this as solved just yet, or mark you post as "best answer," just in case any of the Cakewalk Peeps venture in here with an explanation.
 
cheers
 
andy

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gustabo
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Re: Strange thing just happened... 2017/04/10 21:01:07 (permalink)
Same here
 


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#6
Ryan Munnis [Cakewalk]
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Re: Strange thing just happened... 2017/04/10 21:01:55 (permalink) ☄ Helpfulby synkrotron 2017/04/10 21:06:38
Hi Guys,
 
A bunch of sessions expired today. If your session expires you have to log back in to Command Center.
 
Shouldn't affect authorization status or product ownership or anything. SONAR most likely was just alerting you that Command Center was installed but you weren't logged into it because of the expired session. Why would it need to check again if you're authorized? Well, if you're paying monthly a new payment might have been submitted that would bump your membership end date out. So, for SONAR to be aware, it has to communicate.
 
If you're already authorized though, it won't de-authorize you.
 
If you're offline, it also shouldn't pop up any toast notifications asking you to log in.
 
Hope that helps clear up any concern.
 
Best,

Ryan Munnis
Cakewalk
#7
synkrotron
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Re: Strange thing just happened... 2017/04/10 21:06:33 (permalink)
Thanks Ryan,
 
I signed up for lifetime updates, does Sonar still have to periodically check that too?
 
Like I said, this has never happened before.
 
cheers, and thanks,
 
andy

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#8
Ryan Munnis [Cakewalk]
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Re: Strange thing just happened... 2017/04/10 21:08:35 (permalink) ☼ Best Answerby synkrotron 2017/04/10 21:16:46
Hi Andy,
 
Yes, SONAR doesn't store anything about your purchase history so it will periodically communicate with our services to find out if any new information is available.
 
It's normal that it might not have happened before. We anticipated this question might come up with expiring sessions today so I wasn't exactly shocked to see your post.
 
Sorry for any potential stress! :)
 
-Ryan

Ryan Munnis
Cakewalk
#9
Anonymungus!
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Re: Strange thing just happened... 2017/04/10 21:12:25 (permalink)
This just happened to me TODAY. First time I've ever seen it. I have SPlat Lifetime

Sonar Platinum x64 Lifetime, Windows 10 x64, Intel Quad Core CPU@3.40GHz, 8GB RAM, (2)1.5T Hard Drives, Presonus AudioBox 44VSL, Roland A-500Pro MIDI Controller & lots more stuff
  
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synkrotron
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Re: Strange thing just happened... 2017/04/10 21:17:32 (permalink)
Okay Ryan, thanks, I think you have convinced me
 
cheers
 
andy

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GerardMcNamara
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Re: Strange thing just happened... 2017/04/10 21:17:36 (permalink)
Yes this just happened to me too! Was logged off of Command Center. So I logged back in. All good. Went away to look for new audio interface (old one fried). Came back to Command Center to go look in Community Forums to see recommendations for audio interfaces. Command Center said I had no products. This was disturbing. Eventually, (after panic subsided) I logged out then back in again. All good. And I am lost about the "sessions expiring" , what does that mean? And what can I do to not incur this again?
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synkrotron
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Re: Strange thing just happened... 2017/04/10 21:39:51 (permalink)
I've updated the title of the post in order to better reflect the issue discussed

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azslow3
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Re: Strange thing just happened... 2017/04/11 07:33:36 (permalink)
I have also got the notification.
 
Unlike in the past, Sonar has not reverted to demo. That is good.

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TEZ
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Re: Strange thing just happened... 2017/04/11 22:58:37 (permalink)
Ryan Munnis [Cakewalk
... membership end date  ...


Hey Ryan... Just noticed, for lifetime membership is the end date supposed to be 2037? Hope I live more 'n 20 years...
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Re: Strange thing just happened... 2017/04/12 01:30:21 (permalink)
TEZ
Ryan Munnis [Cakewalk
... membership end date  ...


Hey Ryan... Just noticed, for lifetime membership is the end date supposed to be 2037? Hope I live more 'n 20 years...


I read that this is just a random date that was inserted into the software.  It will be updated before 2037 and changed to something like 2057.  And will continue to be updated.  In other words, it will never run out. (for Lifetime memberships that is)

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Ryan Munnis [Cakewalk]
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Re: Strange thing just happened... 2017/04/12 02:53:41 (permalink)
Leee
TEZ
Ryan Munnis [Cakewalk
... membership end date  ...


Hey Ryan... Just noticed, for lifetime membership is the end date supposed to be 2037? Hope I live more 'n 20 years...


I read that this is just a random date that was inserted into the software.  It will be updated before 2037 and changed to something like 2057.  And will continue to be updated.  In other words, it will never run out. (for Lifetime memberships that is)


Yeah, it's just a display issue in the application. If you see 2037, or an infinity symbol, you have Lifetime Updates.
 
You can also check your Membership End Date for applicable products at https://www.cakewalk.com/My-Account/Membership

Ryan Munnis
Cakewalk
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synkrotron
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Re: Strange thing just happened... 2017/04/12 02:54:28 (permalink)
As for 2037, I will be 77 by then and totally overjoyed if I am still using Sonar then

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Re: Strange thing just happened... 2017/04/12 02:56:14 (permalink)
I had the "verify" thing too...same experience, logged into command center and all was well.

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Re: Strange thing just happened... 2017/04/12 16:53:22 (permalink)
synkrotron
As for 2037, I will be 77 by then and totally overjoyed if I am still using Sonar then


Hey Andy, me too! Great year 1960. Also, like many others I had to login to CCC, but all is well.
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THambrecht
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Re: Strange thing just happened... 2017/04/12 17:20:22 (permalink)
If you change the static IP-adress in your network SONAR also verifys the registration.

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#21
35mm
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Re: Strange thing just happened... 2017/04/13 00:37:46 (permalink)
So I guess sessions are not set per user cycle, but per server side system cycle? Or was the system just updated and that's why we all got kicked out of our sessions? Just curious. Now I wish I could remember my password, as well as Chrome, remembers it. There's a fine example of AI helping us out!
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