8dio BEWARE

Author
Post
Essentials Only Full Version
varian66
Max Output Level: -90 dBFS
  • Total Posts : 7
  • Joined: 2017/04/11 11:07:18
  • Status: offline
2017/04/11 11:09:32 (permalink)

8dio BEWARE

Buyer beware. I am really angry and disappointed with 8DIO. 8DIO took my money but have not given me a working product. And given i live in another country, i have no remedy for this and am out of pocket hundreds of dollars. I purchased the 1990 Studio Grand on 11 feb 2017. The download link sent to me on 11 feb was faulty. I have contacted support on more than 10 occasions12 feb, 15 feb, 16 feb, 20 feb, 21 feb, 24 feb, 28 feb 3 mar, 9 mar, 14 mar, 19 mar , 22 mar, 30 mar and 8 apr to get new links, support and then request a refund as they have not provided the product. here's an example of an email so you can see i'm not making this up-

Client Care (8Dio Productions)

Mar 9, 12:45 UTC

Hi Varian,

We do apologise for the long wait on this, we have passed this forward and we will of course chase this again immediately.

We will get back to you by the end day with a response

 

Of course, i got no response for another week until i emailed again.

The product may be good(i wouldnt know) but the service has been horrible and they still have not refunded me or provided a working link for the product
#1

5 Replies Related Threads
    dcumpian
    Max Output Level: -34 dBFS
    • Total Posts : 4124
    • Joined: 2005/11/03 15:50:51
    • Status: offline
    Re: 8dio BEWARE 2017/04/11 12:18:30 (permalink)
    Just for balance, I will say that I have had minor issues after purchasing a library from them about wanting to watermark the library and requiring driver's license number and more. That can add some delay to the process as it appears they handle their sales manually. However, in the end, I have always ended up with a working product. They may simply be overwhelmed, though 2 months is a rather extreme delay. Have you tried their Zendesk chat?
     
    Regards,
    Dan

    Mixing is all about control.
     
    My music:
    http://dancumpian.bandcamp.com/ or https://soundcloud.com/dcumpian Studiocat Advanced Studio DAW (Intel i5 3550 @ 3.7GHz, Z77 motherboard, 16GB Ram, lots of HDDs), Sonar Plat, Mackie 1604, PreSonus Audiobox 44VSL, ESI 4x4 Midi Interface, Ibanez Bass, Custom Fender Mexi-Strat, NI S88, Roland JV-2080 & MDB-1, Komplete, Omnisphere, Lots o' plugins.    
    #2
    kitekrazy1
    Max Output Level: -40 dBFS
    • Total Posts : 3524
    • Joined: 2014/08/02 17:52:51
    • Status: offline
    Re: 8dio BEWARE 2017/04/12 01:17:27 (permalink)
    Wasn't this thread on vi-control?

    Sonar Platinum, W7 Pro 32GB Ram, Intel i7 4790, AsRock Z97 Pro 4,  NVidia 750ti, AP2496
     
    Sonar Platinum, W7 Pro, 16GB Ram, AMD FX 6300, Gigabyte GA 970 -UD3 P, nVidia 9800GT, Guitar Port, Terratec EWX 2496
    #3
    varian66
    Max Output Level: -90 dBFS
    • Total Posts : 7
    • Joined: 2017/04/11 11:07:18
    • Status: offline
    Re: 8dio BEWARE 2017/04/14 12:34:27 (permalink)
    UPDATE -after these posts and posting on their facebook page, i have been contacted by 8dio. 24 hours later, they have issued a refund and then sent me a new free copy of the product i ordered (i havent tried it yet to see if it works).   I am relieved to get a result finally
    #4
    Zo
    Max Output Level: -25 dBFS
    • Total Posts : 5036
    • Joined: 2008/01/25 20:49:55
    • Status: offline
    Re: 8dio BEWARE 2017/04/14 14:37:00 (permalink)
    Sad to have to do this kinda pressure to have it sorted ...
    Have issues with PA and bugs ... i stopped using faulty plugins , i don t even ask for a refund , i know the answer ...i gave up ...sad cause i love some of heir tools ...

    For sale  (PM me) : transfert ilok included
    Eventide Ultrachannel make offers
    Softube Summit EQ
    IK Neve 1081 , Neve precision Comp/Lim
    EastWest Goshtwriter
    Soundforge Pro 12
     
    #5
    JonD
    Max Output Level: -39 dBFS
    • Total Posts : 3617
    • Joined: 2003/12/09 11:09:10
    • Location: East of Santa Monica
    • Status: offline
    Re: 8dio BEWARE 2017/04/14 14:44:27 (permalink)
    Not the first time someone on an audio forum has complained about 8dio's customer service.
     
    Let's see, 2 months of no help or response, then to appease the irate customer they offer a full refund and a free copy of the product....
     
    Seems like a self-defeating business model.  No wonder they can't afford enough help. 
     
    But on the up-side, their products are top-notch.

    SonarPlat/CWbBL, Win 10 Pro, i7 2600K, Asus P8Z68 Deluxe, 16GB DDR3, Radeon HD5450, TC Electronic Impact Twin, Kawai MP11 Piano, Event ALP Monitors, Beyerdynamic DT770 Pro, Too Many Plugins, My lucky hat.
    #6
    Jump to:
    © 2024 APG vNext Commercial Version 5.1