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Melodyne/Celemony Customer Support

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wruess
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June 24, 17 4:05 PM (permalink)

Melodyne/Celemony Customer Support

I've been installing Sonar Platinum and all related toys on a new DAW after the unexpected demise of my previous computer.  I ran into a licensing question about my copy of Melodyne, and fired off an email to Celemony at about 10pm PST.  Within less than 20 minutes I received a reply from the head of customer support fixing the problem.  Excellent!!
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    highlandermak
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    Re: Melodyne/Celemony Customer Support June 24, 17 7:01 PM (permalink)
    My experience with them has been excellent as well. With the recent deals on upgrades I ran into issues. I looked up a prior issue I had where they instructed I uninstall all of their product, reboot, and reinstall and tada all was right with world a 2nd time :)

    Computer: CYBERPOWERPC Gamer Xtreme VR GXiVR8140A Gaming PC
    OS: Genuine Windows 10 64 bit (Most current updates)
    CPU: Intel Core i7-8700K 3.7GHz 6-Core | Intel Z370 Express Chipset
    Graphic: NVIDIA GTX 1080 8GB
    USB: 6 x USB 3.1 | 2 x USB 2.0 | 1x RJ-45 Network Ethernet 10/100/1000
    Storage: 240GB SSD+2TB HDD
    Application(DAW): Studio One 3 Pro and SONAR PLATINUM - Version (Most current update)
    Audio Interfaces: PreSonus Studio 192 and Focusrite: Scarlett 6i6 (Most current updates)
    #2
    bwbalint
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    Re: Melodyne/Celemony Customer Support June 25, 17 1:11 PM (permalink)
    +1 to excellent celemony Melodyne support.

    CbB latest incarnation, Focusrite Scarlett (2nd generation), WIN10 1809 build,  , MCU pro , Yamaha Motif classic 6 , focusrite ASA one
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    Paul G
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    Re: Melodyne/Celemony Customer Support June 25, 17 1:21 PM (permalink)
    I've been a customer since the Uno days and have always had great response from support.
     
    Paul

    Intel i7-4790K, Win7 Pro, 16GB Ram
    1TB OS, 2TB Audio, 1TB Samples
    Focusrite Scarlett 6i6
    Cakewalk by Bandlab
    Paul Robert Glaser
    The Brothers Glaser
    SoundClick
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