Melodyne/Celemony Customer Support

Author
Post
Essentials Only Full Version
wruess
Max Output Level: -89 dBFS
  • Total Posts : 83
  • Joined: 2009/11/16 10:01:10
  • Status: offline
2017/06/24 16:05:41 (permalink)

Melodyne/Celemony Customer Support

I've been installing Sonar Platinum and all related toys on a new DAW after the unexpected demise of my previous computer.  I ran into a licensing question about my copy of Melodyne, and fired off an email to Celemony at about 10pm PST.  Within less than 20 minutes I received a reply from the head of customer support fixing the problem.  Excellent!!
#1

3 Replies Related Threads
    highlandermak
    Max Output Level: -86 dBFS
    • Total Posts : 214
    • Joined: 2016/03/22 11:33:04
    • Location: Illinois
    • Status: offline
    Re: Melodyne/Celemony Customer Support 2017/06/24 19:01:44 (permalink)
    My experience with them has been excellent as well. With the recent deals on upgrades I ran into issues. I looked up a prior issue I had where they instructed I uninstall all of their product, reboot, and reinstall and tada all was right with world a 2nd time :)

    Computer: CYBERPOWERPC Gamer Xtreme VR GXiVR8140A Gaming PC
    OS: Genuine Windows 10 64 bit (Most current updates)
    CPU: Intel Core i7-8700K 3.7GHz 6-Core | Intel Z370 Express Chipset
    Graphic: NVIDIA GTX 1080 8GB
    USB: 6 x USB 3.1 | 2 x USB 2.0 | 1x RJ-45 Network Ethernet 10/100/1000
    Storage: 240GB SSD+2TB HDD
    Application(DAW): Studio One 3 Pro and SONAR PLATINUM - Version (Most current update)
    Audio Interfaces: PreSonus Studio 192 and Focusrite: Scarlett 6i6 (Most current updates)
    #2
    bwbalint
    Max Output Level: -85 dBFS
    • Total Posts : 296
    • Joined: 2015/03/28 17:13:56
    • Location: Eastern USA
    • Status: offline
    Re: Melodyne/Celemony Customer Support 2017/06/25 13:11:52 (permalink)
    +1 to excellent celemony Melodyne support.

    CbB latest incarnation, Focusrite Scarlett (2nd generation), WIN10 1809 build,  , MCU pro , Yamaha Motif classic 6 , focusrite ASA one
    #3
    Paul G
    Max Output Level: -52 dBFS
    • Total Posts : 2334
    • Joined: 2004/03/17 21:38:03
    • Location: Florida
    • Status: offline
    Re: Melodyne/Celemony Customer Support 2017/06/25 13:21:47 (permalink)
    I've been a customer since the Uno days and have always had great response from support.
     
    Paul

    Intel i7-4790K, Win7 Pro, 16GB Ram
    1TB OS, 2TB Audio, 1TB Samples
    Focusrite Scarlett 6i6
    Cakewalk by Bandlab
    Paul Robert Glaser
    The Brothers Glaser
    SoundClick
    #4
    Jump to:
    © 2024 APG vNext Commercial Version 5.1