AnsweredWaves Central Issue....RESOLVED!

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Mesh
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2017/06/26 13:01:23 (permalink)

Waves Central Issue....RESOLVED!

I was trying to install a couple of Waves plugins and did enter/register their serials at the Waves website. The problem I had was within Waves Central after clicking on Easy Install, selected the two plugins, and install.....I keep getting an error message stating there was a problem with the install and to contact Waves Support if the error continues (which I did do yesterday).
 
I also have a couple of other Waves plugins that were previously installed through WC and never did have any issues with the installation. Just checking in here if to see if anyone else has run into this or knows of a solution (not sure how good Waves support is). 
TIA
 
 
post edited by Mesh - 2017/06/27 12:58:04

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cclarry
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Re: Waves Central Issue 2017/06/26 13:10:01 (permalink) ☼ Best Answerby Mesh 2017/06/27 12:58:28
Mesh
I was trying to install a couple of Waves plugins and did enter/register their serials at the Waves website. The problem I had was within Waves Central after clicking on Easy Install, selected the two plugins, and install.....I keep getting an error message stating there was a problem with the install and to contact Waves Support if the error continues (which I did do yesterday).
 
I also have a couple of other Waves plugins that were previously installed through WC and never did have any issues with the installation. Just checking in here if to see if anyone else has run into this or knows of a solution (not sure how good Waves support is). 
TIA
 
 



Make sure you have the latest version of Waves Central

http://www.waves.com/downloads/central


#2
mudgel
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Re: Waves Central Issue 2017/06/26 13:10:48 (permalink)
Their support is excellent.

Mike V. (MUDGEL)

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Mesh
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Re: Waves Central Issue 2017/06/26 13:53:27 (permalink)
cclarry
Mesh
I was trying to install a couple of Waves plugins and did enter/register their serials at the Waves website. The problem I had was within Waves Central after clicking on Easy Install, selected the two plugins, and install.....I keep getting an error message stating there was a problem with the install and to contact Waves Support if the error continues (which I did do yesterday).
 
I also have a couple of other Waves plugins that were previously installed through WC and never did have any issues with the installation. Just checking in here if to see if anyone else has run into this or knows of a solution (not sure how good Waves support is). 
TIA
 
 



Make sure you have the latest version of Waves Central

http://www.waves.com/downloads/central


I should've mentioned that when running WC, it does look for an updated version and then I log into WC.....so, I "assumed" I didn't need to do anything there. My last resort was to uninstall/reinstall.....which I haven't done yet.
 
Thanks Mike.....good to know they're excellent.
 

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Re: Waves Central Issue 2017/06/26 14:47:39 (permalink) ☄ Helpfulby Mesh 2017/06/26 14:48:38
+1 for excellent support. When I had an issue last year, they arranged to call me, took control of my pc and spent an hour sorting my problem out. All resolved.
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Re: Waves Central Issue 2017/06/26 20:49:32 (permalink)
Had the same thing Mesh. try to install again, then click on follow instructions to trouble shoot. Its in the error message. Go down to about the 5th thing to try. It tells you were to go to delete cache. Delete it and run it again. make sure all you plugs are in the cloud before you try and do Easy Install Activate. If I was at computer I would give you exact instructions but this should be good enough. It worked for me.

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Re: Waves Central Issue 2017/06/27 10:32:39 (permalink)
I had a similar issue with the cache which got resolved. In the end I just launch my licenses from a thumb drive, so I don't need to be online all of the time.
 

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Re: Waves Central Issue 2017/06/27 11:01:55 (permalink)
With this update because there was a new plugin added to Mercury I had to update it in my online account so the addition was reflected in the installer. I don't remember ever having to do this before.

When an update doesn't work for some reason

Before you reinstall always make sure to delete the folder

C:/User/YourUserName/Appdata/Local/WavesAudio

Reboot and then reinstall all your files.
.

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Re: Waves Central Issue 2017/06/27 12:57:32 (permalink)
Larry was right and thanks BassDaddy for those extra tips (was very helpful in sorting things out). I was running an older version of WC (even though the old installer was claiming to search for updates every time I ran it......not very intuitive).
I didn't have to delete the cache folder and I saw (within the WC) that it was installed. I did temporarily turn off some of the options in Windows Defender/Firewall etc... (per Waves suggestions) when running the installer.
 
However, I noticed during the installation process (on the older version as well as the newer) that it was locking up/slowing down/generally not being able to access other apps (i.e. Task Mgr., Win Explorer, access Task Bar items etc...) on my PC.
That concerned me quite a bit as I've never had any issues like this with any installer or anything else for that matter on this machine (on my older XP machines yes, I had the system slow down due to the 4GB RAM limit). Just not sure how this WC installer (consistently) could bring my system to a halt like that?? I rebooted and tested to see if it was the WC that was causing this......surely enough, it was (the latest version). It finally installed after a few runs at it.
IMO, this installer could use a LOT of improvements and I also had to enter the serials in my online account for the installer to see it......not very intuitive at all .
 
Anyway, it's installed within WC but I haven't yet tested the plugins in Sonar. I also got an email this morning from tech support at Waves stating to use the latest version. I'll definitely let them know my experience with this.
 
Thanks to all of you for all your help.....you guys rock!!!  
 
 

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Re: Waves Central Issue 2017/06/27 15:39:25 (permalink)
Mesh
However, I noticed during the installation process (on the older version as well as the newer) that it was locking up/slowing down/generally not being able to access other apps (i.e. Task Mgr., Win Explorer, access Task Bar items etc...) on my PC.



WC spawns a crap ton of threads to do it's thing somewhat asynchronously. That's likely where the "slowdown" is coming from.
 
Regards,
Dan

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Re: Waves Central Issue 2017/06/27 18:18:38 (permalink)
dcumpian
Mesh
However, I noticed during the installation process (on the older version as well as the newer) that it was locking up/slowing down/generally not being able to access other apps (i.e. Task Mgr., Win Explorer, access Task Bar items etc...) on my PC.



WC spawns a crap ton of threads to do it's thing somewhat asynchronously. That's likely where the "slowdown" is coming from.
 
Regards,
Dan


I'm inclined to agree with you Dan as I noticed youtube and other sites were being affected during this. I just don't like my system being at the mercy of WC.  

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Re: Waves Central Issue 2017/06/27 20:17:27 (permalink) ☄ Helpfulby Mesh 2017/06/27 20:28:03
Glad to help Meshy!  Ya...not very intuitive, and, for the 
most part, even when WC checks for updates, it doesn't see
them...and the WORST part is you can't uninstall individual
plugins.  You have to uninstall EVERYTHING and then reinstall
what you want...that's DUMB


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Re: Waves Central Issue 2017/06/28 12:22:35 (permalink)
No that's Waves "protecting their...I mean your investment" ;-)

I have computer stuff.
 
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Re: Waves Central Issue 2017/06/28 12:25:57 (permalink)
I ran Sonar to make sure all the Waves plugins were working. I could see all the other plugins, but out of the 2 new ones installed (SSL E Channel & Brauer Motion), only the SSL shows up. I went through each audio fx plugin and couldn't find Brauer......I could see all of them within the Waves Shell (on my C: drive). 
 
Any thoughts?

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Re: Waves Central Issue 2017/06/28 12:33:45 (permalink)
Presuming these are all VST3 versions and rerun a VST scan, if you need to it manually, only that the license has not been copied along with the rest of them to your thumb drive or wherever you keep them.
 

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Re: Waves Central Issue 2017/06/28 12:52:47 (permalink)
interpolated
Presuming these are all VST3 versions and rerun a VST scan, if you need to it manually, only that the license has not been copied along with the rest of them to your thumb drive or wherever you keep them.
 


I'm not exactly sure what Waves has installed (not at my DAW now), but I generally install VST2's & 3's and only 64bit. The licenses were registered at the waves website and I did see that all the licenses were the "Full Version" within WC.
Is there an option within the WC to choose what gets installed? (I don't remember seeing anything during installation)

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Re: Waves Central Issue 2017/06/29 09:05:00 (permalink)
mudgel
Their support is excellent.

 
Waves Central is such a pain that it needs to be.

I'm off to see the Wibble, the wonderful Wibble of Wobble
 
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Re: Waves Central Issue 2017/06/30 14:04:38 (permalink) ☄ Helpfulby Mesh 2017/06/30 14:16:16
Mesh

Is there an option within the WC to choose what gets installed? (I don't remember seeing anything during installation)



Yes. When running WC, choose Install, then on the left side choose from the cloud. Then you can pick what you want to install by putting a check mark by the plugs you want to install. As you put a check by the plug, it should move to the right panel. Then hit install.

I would check and make sure Bauer Motion was installed.

Grem

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Mesh
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Re: Waves Central Issue 2017/06/30 14:19:03 (permalink)
Grem
Mesh

Is there an option within the WC to choose what gets installed? (I don't remember seeing anything during installation)



Yes. When running WC, choose Install, then on the left side choose from the cloud. Then you can pick what you want to install by putting a check mark by the plugs you want to install. As you put a check by the plug, it should move to the right panel. Then hit install.

I would check and make sure Bauer Motion was installed.

Thanks Grem, I'll take a look tonight and try that if Brauer Motion isn't showing up in Sonar.

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