[Solved] Not all keyboards recognized

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jjdubs
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2017/07/17 18:34:34 (permalink)

[Solved] Not all keyboards recognized

OK. You all recommended I upgrade from X3 to Professional so I did.
 
So far, the only problem I have is Sonar Professional doesn't recognized one of my keyboards. When I open Sonar X3 it and all keyboards (all M-Audio) are recognized. I checked the the MIDI settings and all seems normal.
 
Suggestions?
 
John
#1

23 Replies Related Threads

    slartabartfast
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    Re: Not all keyboards recognized 2017/07/17 19:31:58 (permalink)
    What are your keyboards?
    Which one is not recognized?
    How are the ones that show up in SONAR labeled?
    How are the keyboards connected to the computer? 
    Do the keyboards all show up as working in the Windows device manager?
    Does changing the USB socket (if applicable) change which keyboard(s) are recognized?
    Does power cycling the computer with the keyboards attached and powered on change anything?
     
    #2
    chuckebaby
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    Re: Not all keyboards recognized 2017/07/17 20:02:32 (permalink)
    slartabartfast
    What are your keyboards?
    Which one is not recognized?
    How are the ones that show up in SONAR labeled?
    How are the keyboards connected to the computer? 
    Do the keyboards all show up as working in the Windows device manager?
    Does changing the USB socket (if applicable) change which keyboard(s) are recognized?
    Does power cycling the computer with the keyboards attached and powered on change anything?
     




    +1 this question is like a needle in a hay stack.
    what device, does it take drivers, plug and play ?
    The more info you leave the faster your issue will be solved.

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    #3
    mudgel
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    Re: Not all keyboards recognized 2017/07/18 12:00:20 (permalink)
    Did you carry over your setting from X3 to Sonar Professional? They should have the same list of supported keyboards.

    Mike V. (MUDGEL)

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    #4
    azslow3
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    Re: Not all keyboards recognized 2017/07/18 12:13:27 (permalink)
    find "%APPDATA%\Cakewalk\Sonar Professional" and delete TTSSEQ.ini from there. Sonar will re-create it and you have to re-enable all midi devices. Some users have got it solved that way in recent Sonar versions.
    Note that this file is different for X3 and Professional, that is why one can work and other not.

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    #5
    jjdubs
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    Re: Not all keyboards recognized 2017/07/18 15:18:09 (permalink)
    The keyboards (behind me) are M-Audio (l-r) Oxygen 49 (Blue), Oxygen 8, and Oxygen 49 (New) all connected via USB.
    Checked the Windows control Panel and all looks fine there. 
     
    Originally the Oxy Blue was not recognized but the other two were. I disconnected and reconnected and now the Oxy 8 is now unrecognized. 
    All the while, MIDI Ox has recognized all three. Sonar X3 has seen them all, too. Only Sonar Professional fails to see all three. (The Trigger Finger is not presently connected. I have a Korg Nano Pad connected and it works also.)
    #6
    jjdubs
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    Re: Not all keyboards recognized 2017/07/18 15:20:25 (permalink)
    Thank you, azslow3. I will try that. 
     
    #7
    mettelus
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    Re: Not all keyboards recognized 2017/07/18 15:36:04 (permalink)
    Are the two Oxygen 49s identical? There is a recent thread by Bob Bone about identical controllers not being usable. Is one of those two the culprit in the OP?

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    #8
    jjdubs
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    Re: Not all keyboards recognized 2017/07/18 16:24:57 (permalink)
     azslow3 Thank you! That did it!
     
    John
     
    #9
    jjdubs
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    Re: Not all keyboards recognized 2017/07/18 16:29:15 (permalink)
    mettelus - I actually did have this problem when I first bought my newest version of the Oxygen 49. It didn't require (nor have) a driver. Fortunately the older Oxygen 49 (Blue) actually had a driver so I was able to fool my system into allowing both Oxy49s to be used. John
     
    #10
    konradh
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    Re: Not all keyboards recognized 2017/07/18 17:15:59 (permalink)
    Although it should not be this way, I find I have to restart my PC after plugging in a USB keyboard, or it will not be recognized. Just restarting Sonar does not work.
     
     

    Konrad
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    #11
    chuckebaby
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    Re: Not all keyboards recognized 2017/07/18 17:38:18 (permalink)
    jjdubs
     I was able to fool my system into allowing both Oxy49s to be used. 
     




    Would love to hear how. it would help other users trying to do the same.

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    #12
    jjdubs
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    Re: Not all keyboards recognized 2017/07/19 04:36:52 (permalink)
    Well, it helped that the two Oxygen 49 keyboards were NOT identical. When I first hooked up the newer Oxy49 along with the Oxy49 Blue, only the newer one would work.
     
    (Now that I think about it, perhaps the "delete TTSSEQ.ini" trick may have worked then, too.)
     
    Anywho, I checked the M-Audio web site and it turned out that the Oxy49Blue did have a legacy driver. So though the older Oxy49Blue was also class compliant, I use it with its driver so the computer and Sonar saw them as the two different machines that they are. 
     
    It's good to know that there could be issues so as not to buy two identical units. Perhaps, for instance, an Oxy49 and Oxy61 might work OK together. I dunno. 
     
    John
     
    #13
    mettelus
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    Re: Not all keyboards recognized 2017/07/19 06:01:16 (permalink)
    Awesome that you got it fixed. Regarding the identical controller issue, I highly suspect this is associated with the driver dll files not being able to have multiple instances created. Many programs are this way, and Windows will simply switch to the original instance if another is called. I am not sure how Win10 handles this situation, since most people report that Windows is seeing both controllers (like in Bob's case). There are a lot of things under the hood with how these are connected that is not obvious to the end user.

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    azslow3
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    Re: Not all keyboards recognized 2017/07/19 07:09:14 (permalink)
    I prefer simple explanations, when there is no prove they are "too simple". Not only inside Sonar, but also inside mentioned INI files, controllers are mentioned by port names. Identical names can trigger the problem. Different driver normally expose different name.
     
    After previous discussion in another thread, I have tried to find a method to give different name to device. I have managed to show Sonar other name... But the change was reverted after reboot and I can not test myself that it works for the purpose (I do not have identical devices).
     

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    #15
    jjdubs
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    Re: Not all keyboards recognized 2017/07/23 18:17:16 (permalink)
    OK. The "TTSSEQ.ini" thing works BUT I have to do it each time I reboot the computer. Hmmmm
     
    John
    #16
    jjdubs
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    Re: Not all keyboards recognized 2017/07/23 18:21:29 (permalink)
    OK, just checked. It's each time I reboot Sonar Pro.
     
    John
     
     
    #17
    azslow3
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    Re: Not all keyboards recognized 2017/07/23 18:35:22 (permalink)
    Well... you can try to "lock" it (make the file read only), but I do not think that is going to help.
    You can also "lock" broken (empty) file, you will have to select devices every time, but at least you do not have to delete the file first
     
    You can upload it so we can have a look. Who knows, may be we get some ideas...
     
    And please submit bug report. You are not alone with the wish Cakewalk finally fix MIDI device jumping/breaking/shifting/etc. In some recent version they in fact have managed to make it worse (while it never was even close to perfect...).

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    jjdubs
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    Re: Not all keyboards recognized 2017/07/23 21:27:54 (permalink)
    Here's my  TTSSEQ.ini file contents after Sonar re-creates it and the system is working:
     
    [MIDI Input Devices]
    0=nanoPAD 1 PAD
    1=Oxygen 49
    2=Oxygen 8 v2 MIDI In
    3=Oxygen 49 MIDI In
    MaxInPort=3
    [MIDI Output Devices]
    MaxOutPort=-1
    [MIDI Echo Devices]
    MaxEchoPort=-1
    #19
    FCCfirstclass
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    Re: Not all keyboards recognized 2017/07/24 14:16:41 (permalink)
    Are you running Sonar Pro with Administrator privileges?  Some systems run this way. 

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    And away we go!
    #20
    azslow3
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    Re: Not all keyboards recognized 2017/07/24 19:23:47 (permalink)
    jjdubs
    Here's my  TTSSEQ.ini file contents after Sonar re-creates it and the system is working:
     
    [MIDI Input Devices]
    0=nanoPAD 1 PAD
    1=Oxygen 49
    2=Oxygen 8 v2 MIDI In
    3=Oxygen 49 MIDI In
    MaxInPort=3
    [MIDI Output Devices]
    MaxOutPort=-1
    [MIDI Echo Devices]
    MaxEchoPort=-1

    If your start Sonar with this file already in place, which keyboard are you missing, "Oxygen 49 MIDI In" or "Oxygen"?
     
    You can try to edit the file, replacing "not detectable" device. F. e. "Oxygen 49" -> "Nxygen 49". Or remove it completely. If Sonar is able to redetect it, after locking the file you will be forced to re-enable only one keyboard or Sonar restart (instead of all). Not perfect, but less work...
    Other options to try: enable "User friendly names" and/or change the order. With some luck Sonar can start to work without file reset...

    Sonar 8LE -> Platinum infinity, REAPER, Windows 10 pro
    GA-EP35-DS3L, E7500, 4GB, GTX 1050 Ti, 2x500GB
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    www.azslow.com - Control Surface Integration Platform for SONAR, ReaCWP, AOSC and other accessibility tools
    #21
    jjdubs
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    Re: Not all keyboards recognized 2017/07/26 00:31:06 (permalink)
    Welp! Apparently the problem was Sonar Pro didn't take kindly to projects that were originally created with Sonar X3. Somehow that had never occurred to me.
     
    So all seems to be well, now, at least for the time being. 
     
    Thanks everyone for your help!
     
    John
    #22
    jjdubs
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    Re: Not all keyboards recognized 2017/07/26 21:30:40 (permalink)
    OK, maybe not. I quit. :-/
    #23
    jjdubs
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    Re: Not all keyboards recognized 2017/08/20 19:24:16 (permalink)
    Well, it seems the latest update fixed the problem. Actually I did two updates, one Windows and one Sonar. So ...
    #24
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