anti virus Bullguard has removed my start screen!! SOLVED!

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Freakwave
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2017/07/20 08:05:03 (permalink)

anti virus Bullguard has removed my start screen!! SOLVED!

Hi all music lovers!
 
Yesterday my anti virus program suddenly decided that that the start screen from Sonar Platinum (maybe after an update) was malware and has removed it. i don’t know where it is (if its in quarantine or already completely of my computer) and i don’t know how tto get it back.
Can someone tell me how i can reinstall the start screen program?
 
Thanks all for your support!
 
F.
post edited by Freakwave - 2017/07/21 13:26:55

Sonar platinum, M-Audio Fast track C600, win 7 Home Premium service pack 1, processor: Intel Core i5-4590 3.30GHz, RAM; 8GB, 64bits
#1

14 Replies Related Threads

    Bristol_Jonesey
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    Re: anti virus Bullguard has removed my start screen!! 2017/07/20 08:27:55 (permalink)
    Go to your Cakewalk Account and download it again.
     
    Or look in your Cakewalk download files - it should still be there.

    CbB, Platinum, 64 bit throughout
    Custom built i7 3930, 32Gb RAM, 2 x 1Tb Internal HDD, 1 x 1TB system SSD (Win 7), 1 x 500Gb system SSD (Win 10), 2 x 1Tb External HDD's, Dual boot Win 7 & Win 10 64 Bit, Saffire Pro 26, ISA One, Adam P11A,
    #2
    Freakwave
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    Re: anti virus Bullguard has removed my start screen!! 2017/07/20 08:53:28 (permalink)
    Hi Bristol Jonesey,
    at my cakewalk account i can download this:
     
    ProChannel PC4K S-Type Expander Gate
     ProChannel Concrete Limiter
     ProChannel PC4K S-Type Channel Compressor
     CA-2A T-Type Leveling Amplifier
     SONAR Theme Editor
     Rapture Pro
    AAS Lounge Lizard EP-4
     Z3TA+ 2.2
     Rapture Session
     XLN Audio Addictive Drums 2 Producer
     Melodyne Essential
     Rapture 1.22
     Dimension Pro 1.5
     SONAR Platinum
     Dimension Pro
     SONAR 8.5 Producer
     SONAR 7 Producer
     SWA Complete SONAR 8.5 video tutorial HD Download
     
     
     
    but not only the start screen. OFC i dont want to down load the whole program again, for that would mess up all my settings.
    in my Command Center it is the same thing

    Sonar platinum, M-Audio Fast track C600, win 7 Home Premium service pack 1, processor: Intel Core i5-4590 3.30GHz, RAM; 8GB, 64bits
    #3
    Canopus
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    Re: anti virus Bullguard has removed my start screen!! 2017/07/20 09:35:44 (permalink)
    After installing the 2017.06 Early Release I got a firewall warning from Norton Security that SonarStartScreen.exe didn’t have a valid digital signature. The program apparently tried to connect to the Cakewalk server through port 443 which is a secure port. I reported this issue in the thread below and as far as I can see the problem was taken care of in the regular 2017.06 release. At least - I haven’t got any warnings from Norton after the latest update and I can't remember having added any firewall exception.
     
    So do you by any chance have the 2017.06 Early Release installed? If so, I guess your best option would be to run the regular 2017.06 installation. If not, I have no idea.
     
    http://forum.cakewalk.com/FindPost/3622578
    #4
    Bristol_Jonesey
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    Re: anti virus Bullguard has removed my start screen!! 2017/07/20 10:03:36 (permalink)
    Goto My Account
     
    There are 5 tabs running left to right - the 5th one is Command Center
     
    Click that then download it

    CbB, Platinum, 64 bit throughout
    Custom built i7 3930, 32Gb RAM, 2 x 1Tb Internal HDD, 1 x 1TB system SSD (Win 7), 1 x 500Gb system SSD (Win 10), 2 x 1Tb External HDD's, Dual boot Win 7 & Win 10 64 Bit, Saffire Pro 26, ISA One, Adam P11A,
    #5
    Freakwave
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    Re: anti virus Bullguard has removed my start screen!! 2017/07/20 11:49:20 (permalink)
    Hi Guys, thanks for the feedback.
     
    Comand Center is not the problem but the Start Screen; when you have Sonar open>file>Start Screen. If i click it now nothing happens and the screen is not visible during start up.
    So i scanned my computer for SonarStartScreen.exe and nothing turns up. My version of Sonar Platinum is: 2016.10 (22.10.0.19). Eventhough i dont have rolling updates atm, i stil get some updates now and again, the last one was a couple adays ago, just before bullguard removed the  Start Screen program.
     
     

    Sonar platinum, M-Audio Fast track C600, win 7 Home Premium service pack 1, processor: Intel Core i5-4590 3.30GHz, RAM; 8GB, 64bits
    #6
    Zargg
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    Re: anti virus Bullguard has removed my start screen!! 2017/07/20 12:04:24 (permalink)

    Ken Nilsen
    Zargg
    BBZ
    Win 10 Pro X64, Cakewalk by Bandlab, SPlat X64, AMD AM3+ fx-8320, 16Gb RAM, RME Ucx (+ ARC), Tascam FW 1884, M-Audio Keystation 61es, *AKAI MPK Pro 25, *Softube Console1, Alesis DM6 USB, Maschine MkII
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    #7
    learsfool
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    Re: anti virus Bullguard has removed my start screen!! 2017/07/20 12:05:39 (permalink)
    Windows Firewall shows the following paths on my computer:
     
    C:\Program Files\Cakewalk\Shared Utilities\StartPage\CakewalkStartScreen.exe
    C:\Program Files (x86)\Cakewalk\Shared Utilities\StartPage\CakewalkStartScreen.exe
    #8
    Freakwave
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    Re: anti virus Bullguard has removed my start screen!! 2017/07/20 13:03:06 (permalink)
    Yahoo!!!
    Yes that did work. The program was stil in quarentine and i was able to restore it. All is working as it should right now!
     
    Thank you all very much!!!
    Keep on Rocking
     
    F.

    Sonar platinum, M-Audio Fast track C600, win 7 Home Premium service pack 1, processor: Intel Core i5-4590 3.30GHz, RAM; 8GB, 64bits
    #9
    chuckebaby
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    Re: anti virus Bullguard has removed my start screen!! 2017/07/20 14:40:26 (permalink)
    It might be helpful to make an exception for the start screen exe.
    I know I personally have exceptions for almost any program within sonar.
    (including Sonar itself and the plug in manager)
    This is not per say to avoid quarantine, its more to keep my antivirus from scanning Sonar parts while im working on projects. I want all my resources on Sonar, you know what I mean.

    Windows 8.1 X64 Sonar Platinum x64
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    #10
    Zargg
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    Re: anti virus Bullguard has removed my start screen!! 2017/07/20 17:00:56 (permalink)
    I would add "Solved" to the title of this post, to let people see the problem was resolved.

    Ken Nilsen
    Zargg
    BBZ
    Win 10 Pro X64, Cakewalk by Bandlab, SPlat X64, AMD AM3+ fx-8320, 16Gb RAM, RME Ucx (+ ARC), Tascam FW 1884, M-Audio Keystation 61es, *AKAI MPK Pro 25, *Softube Console1, Alesis DM6 USB, Maschine MkII
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    #11
    bitflipper
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    Re: anti virus Bullguard has removed my start screen!! 2017/07/21 03:32:34 (permalink)
    The next time you run the antivirus scanner, it's probably going to put the exe back into quarantine again.
     
    I'm not familiar with your particular antivirus software, but all of them support whitelists. They have to, because there are always going to be false positives with any scanner. Most allow you to exempt an entire folder, and if Bullguard does you'll want to exempt the entire \program files\cakewalk tree. Otherwise, it's going to scan not only the handful of executables there but also all your DLLs, e.g. every plugin. Even if it doesn't raise any false positives, it's extra time during the scan to examine files you already know are safe (nobody's ever planted a virus in a VST).
     
    You might also want to exempt your sample libraries, if you have any. Some scanners don't trust the file extension and will scan them, because they could conceivably be renamed executables. As you can imagine, it takes a long time to scan thousands of wave files.
     


    All else is in doubt, so this is the truth I cling to. 

    My Stuff
    #12
    Freakwave
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    Re: anti virus Bullguard has removed my start screen!! 2017/07/21 07:27:25 (permalink)
    Great,
     
    all very good tips from you guys, much apriciated and staight away implemented.
    Exempting the whole cakewalk folder and al its related folders makes a lot of sence; i hope Sonar will start up quicker as than it does now. My standard opening project (empty) is a project with all the VST plugins that i have open (=they all have a track, or more precicely a folder track in which an audio and a midi track) with the FX rack and prochannel all set up as i like it. This takes a while to load. (wtiting this down i gave it a count; 10 audio tracks and 20 midi folders for the VST)
    Maybe exempting the virus scanner from the Sonar folder might speed up the proces. Then again if im not misstaken there was an update that was adressing this subject, but unfortunatly i didnt get that update.
     
    btw, nice listening to all the music you guys are making, i dont frequent this forum very much, but i feel a change a commin' 
     
    F

    Sonar platinum, M-Audio Fast track C600, win 7 Home Premium service pack 1, processor: Intel Core i5-4590 3.30GHz, RAM; 8GB, 64bits
    #13
    Freakwave
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    Re: anti virus Bullguard has removed my start screen!! 2017/07/21 07:30:42 (permalink)
    PS i dont know how to change the title and add "Solved"

    Sonar platinum, M-Audio Fast track C600, win 7 Home Premium service pack 1, processor: Intel Core i5-4590 3.30GHz, RAM; 8GB, 64bits
    #14
    interpolated
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    Re: anti virus Bullguard has removed my start screen!! 2017/07/21 07:37:32 (permalink)
    Just edit your original post title by going back into the original topic post. Or wait until one of the forum moderators do it.
     

    I have computer stuff.
     
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